Eyal Oron Email & Phone Number

New York, New York, United States

• Lead Carbyne's Customer facing journey, from Pre-Sale to Post-Sale to our clients all over the world.
• Build and Manage Global Operations department to provide state-of-the-art solution to B2B and B2G organizations.
• Head of the Professional Services group who runs the Product Deployments and integration to local systems as well as 3rd party providers.
• Act as the 'Voice-of-the-Customer' and as part of it to provide smooth eco-system by leveraging strong Customer Success and Customer Support methodology.
• Drive partners and system integrator companies to master Carbyne solution and deliver End-to-End projects.
• Implement and orchestrate the company's inbound and outbound CRM including end-to-end methodology, tools, procedures and templates (including CRM, Customer Support, Customer Success and Project Management systems).

• Head of Thetaray's Customer Success department. Building and managing the team including recruiting and onboarding the different team members (Data Scientists, Deployment Strategists, Technical Support); implementing.
• End-to-End responsibility for ThetaRay’s customer facing activities including Pre-Sale, POCs, Pilots, Deployments, Consulting, Training and Customer Support
• Managing all projects and customers’ satisfaction and overachieving the KPIs (US, Europe and Asia)
• Focusing on large financial clients globally in the areas of Fraud, AML, Risk and Cyber

Israel

• End-to-End leadership of RSA Fraud & Risk Intelligence delivery and cyber security consulting services across EMEA.
• Managing the FRI delivery teams which include Project Managers, Implementation delivery specialists, dedicated Engineering group and Fraud & Risk Consultants team while focusing on customer satisfaction as a goal.
• Full responsibility for achieving a revenue target of over $6M and direct contribution to the product and services sales activities.
• Responsible for Fraud and Risk Intelligence business growth: including definition of new services and improving existing ones, building partnerships with partners and integration companies throughout the region.

Managing a global Professional Services Engineering group serving all RSA PS theatres with full responsibly to deliver custom developments, configurations, and consulting for new PS offerings.Direct leadership of the team towards continues technical skills and cross function processes improvements, while improving the liaison between technical quality and.

• Leading projects for financials institutes in EMEA and North America, that includes project initiation, definition, and implementation, from Pre-Sale to Post-Sale for online fraud detection products/services.
• Identify and define customer’s needs and requirements based on deep knowledge in e-commerce and online banking fraud patterns and other RSA products.
• Extensive work with RSA’s different teams and functions for projects implementation.
• Creating and improving Professional Services Processes WW.

Manager and coordinator of planning, design, development, and deployment tasks and resources as solutions move to completion and implementationDrive application development and deployment while working closely with product management, engineering and test teamsCoordinate the Professional services, Support, engineering teams and other groups that contribute.

Led conceptualization of IT systems connectivity solution for I.D.F corps Launched and Managed web application enabling central access & display of all IDF corps' data Managed project schedule and scope; Integrated customers' requirements in the product roadmapDesigned technical and operational common language facilitating inter-corps interoperability.

Analyzed and designed the IDF’s central GIS system for field operations and deployed commandsEstablished and directed ad-hoc teams designing and developing critical modulesLed analysis-stage integration(using UML); delivered complete analysis product for development

Supervised 8 software engineers in a C2 infrastructure software using Visual Studio.NET (C#)Oversaw development of application components in close collaboration with interfacing teams Maintained and developed core components in the IDF’s main C2 system for the tactical echelons Built system’s training package; led users training on the client’s site

Mba, Entrepreneurship & Strategy

Ba, Business Administration And Management, General

Certified Software Engineer, Computer Software Engineering