Ryan Caiazzo Email & Phone Number

Newark, Nj, Us

New York, New York, United States

Newark, New Jersey, United States

Project Management, Support, and Consulting for the 911 industry in the areas of training, administration, operations, protocol implementation, policy/procedure, quality assurance, change management, performance management, and professional development.

Salt Lake City, Utah, United States

Managed implementations of the Priority Dispatch System®, a proprietary global software solution integrating law enforcement, fire, and medical calltaking and dispatching functions with sophisticated computer-aided dispatch systems within 911 Emergency Call Centers (ECCs) and other mission-critical call centers for healthcare and public safety.Most Recent Full-Time Position: Implementations Project Manager.Long-term Contract Positions: Regional Implementer, Software Instructor, Quality Performance Review Analyst, Project Coordinator, Lead Project Coordinator

Newark, New Jersey, United States

Emergency Communications provider for City of Newark and surrounding communities. Processed emergency 911 calls for service from calltaking and prioritization phase through dispatching and unit tracking phase. Positions held included calltaker, citywide dispatcher, CTO/trainer, and Air Medical Telecommunicator (AMT). Air Medical Dispatching included dispatch and flight following for the New Jersey State Police Air Medical Program (NorthSTAR & SouthSTAR) in addition to 10 other NJ-based private medevac ships dispatched and coordinated centrally from REMCS in Newark for scene requests and inter-facility missions.Core 911 Software Proficiencies: Priority Dispatch ProQA and AQUA; Alpine "Firehouse" CAD, Zoll "Rescue Net" CAD, "Outerlink" helicopter tracking software, Airbus Vesta phone system, Motorola CentraCom Elite radio system.Accomplishments: --Designed and lead first dispatching academy for on-the-job training for full time and part time candidates.--Initiated mentorship program for continuing on-the-job training, continuing education, and professional growth--Lead CTOs in the training, skills assessment, and certification of readiness of recent hires for floor independence.--Spearhead quality assurance program for new hires to ensure calltaking protocols and standards met PSAP and IAED standards.Certifications: --NJ: New Jersey EMT, New Jersey BTC--IAED: EMD-Q, EFD-Q, EPD-Q--IAMTCS: Air Medical Telecommunicator (AMT)Speaking engagements: --APCO National Conference-Philadelphia--IAED National Conference (Navigator)-Las Vegas--Citizen CPR Foundation National Conference-San Diego.