Erica Riddle O'Neill Email & Phone Number

• Develop an ad-hoc marketing strategy for international target markets alongside the Director, Global Tourism Development
• Responsible for strategy and execution of all cooperative marketing agreements with tour operators and online travel agencies
• Lead collaboration across Destination DC departments and with external partners to ensure that activities align with internal goals and all programs are successfully fulfilled

Washington, District Of Columbia, United States

• Manage Familiarization Trip Program through successful planning and execution of itineraries that build new business connections between local businesses and tourism industry professionals worldwide
• Coordination of international promotions through liaising between internal departments and external partners, managing timelines, providing insight on creative direction, and assisting in data analyzation
• Oversee operations of Washington, DC travel agent training program by providing new and up to date training modules, participant engagement opportunities, and maintaining communication with agents in training
• Create and present engaging webinars showcasing updates on Washington, DC to clients worldwide
• Serve as Co-Chairperson of Employee Action Committee leading the efforts to create a positive work environment for Destination DC employees

Washington D.C. Metro Area

• "Destination DC serves as the lead organization to successfully manage and market Washington, DC as a premier global convention, tourism and special events destination, with a special emphasis on the arts, cultural and.
• Manage Familiarization Trip Program through successful planning and execution of itineraries that build new business connections between local businesses and tourism industry professionals
• Oversee and develop Washington, DC travel agent training program by providing new and up to date training modules, participant engagement opportunities, and maintaining communication with agents in training
• Create and present engaging webinars showcasing updates on Washington, DC to clients worldwide
• Coordinate unique and successful events for sales managers utilizing knowledge of event planning
• Update department's Annual Action Plan through consistent communication with sales managers

Greater Philadelphia Area

• "Starr Restaurants is a group of unique restaurants with a proven commitment to excellence. We are driven by a luminary’s vision and defined by our world-class culinary stars, whose distinct tastes offer each guest an.
• Manage OpenTable booking system and handle phone call inquiries
• Greet guests walking in the door and ascertain guests needs
• Provide a positive guest experience to exceed expectations of STARR Restaurants patrons
• Organize reservations and walk-in parties to ensure guest satisfaction

Greater Philadelphia Area

• "Coral Homes are beautiful, fully-serviced, apartments in prime neighborhoods that seamlessly plug travelers into life as a local."
• Conduct quality control inspections for all Coral Homes locations
• Execute day-to-day operations such as meeting and welcoming guests, providing check-in information
• Respond to guest inquiries and existing reservations via property management systems
• Aid in furnishing and on-boarding of new Coral Homes

• "PHLDiversity, formerly the Philadelphia Multicultural Affairs Congress (MAC), was founded in 1987 as a division of the Philadelphia Convention & Visitors Bureau to help attract more multicultural visitors to the city..
• Assist in organization and completion of PHLDiversity events, programs, and meetings
• Maintain and update PHLDiversity website
• Collaborate with PHLCVB departments in completing various projects
• Cultivate relationships with clientele of diverse and multicultural backgrounds

Resnick Center

• "In collaboration with the Honor's Program, the Resnick Center provides proactive mentoring for high-achieving student-athletes and those who have shown considerable improvement. Proactive mentoring sessions occur in.
• Administered educational assistance to peers enrolled in business and language courses
• Worked effectively with students of diverse learning needs and cultural backgrounds
• Coordinated schedules with 5 students to provide weekly tutoring sessions

Dauphin County Courthouse

• "Through our dedicated and compassionate advocates, we strive to empower victims, witnesses, and family members. We encourage those who have been involved in a violent crime to come forward and allow VWAP advocates to.
• Assisted in filing Protection from Abuse Orders in Dauphin County, PA
• Utilized Spanish speaking abilities to translate for clients
• Fulfilled administrative duties such as interdepartmental communications and workshop scheduling

Greater Philadelphia Area

• "Our team at the Philly Tour Hub is made up of the best, most fun, diverse group of tour guides in Philadelphia. Our guides come from a huge variety of backgrounds - from education, to architecture, to history, and.
• Organized multiple ongoing projects throughout internship
• Managed booking systems and handled phone call inquiries
• Operated aspects of social media accounts
• Assisted with stocking and sales of retail merchandise, and upkeep of office
• Provided information and assistance to visitors of Philadelphia

• "The many thrilling attractions, dining venues, and resorts of Hershey, PA are either owned and operated or supported by Hershey Entertainment & Resorts (HE&R) – a world-class entertainment and hospitality company..
• Supervised and assisted in setup and tear down of catering venues within Hershey Park
• Kept count of and catered to needs of guests
• Communicated and worked with a team of other employees
• Maintained cleanliness of catering space

Bachelor'S Degree, Tourism And Hospitality Management; Spanish Language, Literature And Linguistics

Activities and Societies: National Society of Minorities in Hospitality, Sigma Alpha Iota International Music Fraternity, Diamond Marching.

Spanish Language And Literature

Education record

Activities and Societies: Tri-M Music Honor Society, Ram Marching Band, CD Singers, Wind Ensemble, CDSD Colorguard