Jude Eze Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

Shoot hundreds of short videos ranging from 30 seconds to 10 minutes used for promotion on YouTube and various social media platforms.Assist in strategic development of video production and edit video for various lengths and platforms.Remain up-to-date on latest trends in video production and storytelling with research of new equipment and software.Maintained quality and consistency of the foundation, adhering to the foundation's standards with all contentCreate eye-catching videos that help tell stories that serve to spread awareness about the foundation's humanitarian efforts.

Abuja, Federal Capital Territory, Nigeria

●Developed various content including written and video content focused on increasing both brand engagement and revenue.●Created and maintained social media postings and email calendars.●Designed and edited promotional publications such as videos, fliers and brochures.●Effective use of Meta's Ads Manager and Business Suite, Google Ads, Google Docs and Google Sheets●Utilised Adobe premier pro, Photoshop, After Effects, CapCut and Canva to draft and edit web content including graphics and videos, to support company's public relations initiatives.●Increased overall social media following by 300% and overall engagement by 200%.

Abuja, Federal Capital Territory, Nigeria

● Engaging Customers and tending to their complaints which in turn is given as feedback to management in order to improve services.● Organized content calendar for future articles and maintained documentation.● Organized and maintained online company files and other digital documentation.● Attending to administrative needs of clients and the team.● Edited and reworked to publish articles and internal company communications for accuracy, tone, and grammar.

Abuja, Federal Capital Territory, Nigeria

● Listen to customers’ concerns, issues and questions.● Resolve customers’ concerns and answer customers’ questions to your best ability.● Maintain a positive attitude and calmly respond to customers’ complaints.Issue customers refund.● Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.● Recommend possible products to meet the customers’ needs.● Refer issues and questions to managers if necessary.● Prepare product and customer reports by gathering data collected during customer interactions.● Assist customers track their orders and provide information about order status.● Answer and Respond to telephone inquiries● Handle and gather confidential information● Data Entry to company software systems

Abuja, Federal Capital Territory, Nigeria

●Oversaw all aspects of post-production processes and management of post-production teams.●Managed a team of 10 video editors to deliver high quality videos by creating and sharing a team structuring process that allows individuals to pick out their area of expertise and identify their weaknesses.●Worked closely with the management team to implement a performance improvement plan so as to drive productivity, achieving a 92% Success rate.●Reduced production defects and the number of rejected videos and pictures by 85%, by working with the production team to define client requirements and expectations.●Successfully managed file storage and memory archive maintenance of the studio, ensuring safe practices in data storage and was able to effectively manage the setups leading to a 95% decrease in file losses and damaged hard drives.

Abuja, Federal Capital Territory, Nigeria

●Edited and customized over 200 videos for multiple clients ranging from highlights, reels, full wedding videos and promotional videos for various social media platforms including YouTube, Instagram, TikTok, and Facebook.●Developed story ideas and concepts in video production through pre-production planning and high-quality video editing, by carefully selecting and combining the most effective shots of each scene to create a logical and smooth story.●Took raw footage, graphics, sound effects, dialogue and music and made continuous whole films, carefully following scripts and instructions laid out by project's directors and producers.●Worked frequently with editing softwares such as Adobe Premiere Pro, Adobe After Effects, Media Encoder, Final Cut, DaVinci Resolve and Cap Cut to complete the video edits.●Responsible for planning, executing, and coordinating all aspects of film shoots for weddings, ceremonies, events, advertisements and documentaries.

Abuja, Federal Capital Territory, Nigeria

● Troubleshoot and solve problems for corporate customers including issues escalated to the highest level of management via making and receiving outbound and inbound calls respectively.● Providing customer support for American, Canadian, British, and Indian customers via live chat in English● I collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer issues.● Collaborated with Subject Matter Experts and Escalation Managers when additional support is needed.● Managed critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.● Provided amazing customer support irrespective of the low severity of the case as well as going beyond in satisfying the clients throughout the support life span.● Researching into customers issues as well as advisory queries and proffer resolutions.● Documenting every step and troubleshooting taken to resolve customers’ issues through the internal CRM tool.

Ukraine

●Customised information, wording and voice to create interesting content for different audiences.●Brainstormed new approaches and ideas to improve content strategy.●Utilised proofreading and editing systems to eliminate errors in final copy.●Collaborated with clients to produce detailed and valuable case studies.●Optimised content for search engine rankings following SEO best practices.