Khaled Ezzat Email & Phone Number

Toronto, On, Ca

Experienced Senior Service Delivery Program Manager leading cross-functional teams within SAP’s North MENA Regional Customer Services and Delivery team. Responsible for driving successful project delivery across multiple customers in various countries within the North MENA region. Skilled in managing complex programs, ensuring projects are delivered on time, within budget, and to the highest quality standards. Passionate about leveraging technology to solve business challenges and contribute to SAP’s mission of helping the world run better and improve people's lives.

Canada, And Qatar

Qatar Smart City Vision 2030: played a pivotal role in successfully implementing and operationalizing the $100M+ TASMU country wise cloud digital platform. Oversaw successful initiative integration, streamlining workflows and maximizing impact. Managed large-scale cloud transformations, orchestrated multi-sector initiatives, built high-performance teams, and navigated technical and strategic challenges with agility. Qatar FIFA World Cup 2022 Impact: Played a key role in a consortium for crowd management during the World Cup 2022, ensuring safety and satisfaction of millions. Established program policies and frameworks, managed resources, and allocated budgets, contributing to overall program success and positive customer experiences.Cross-Functional Coordination: Orchestrated cross-functional teams to surpass program goals, fostering collaboration across departments. Maintained transparent communication with steering committees, consortiams, and governing boards, enhancing customer satisfaction and alignment with organizational objectives.

Toronto, Canada Area

Managing and delivering the biggest Strategic Program in Motorola Solutions Canada’s history, a 208 MUSD multi-year program. Providing an Astro 25 mission critical network solution to the province of Ontario, which its network is considered as one of the largest and most complex public safety networks in North America.Leading and delivering IT and Cloud engagements and transformation programs mainly towards the Public Sector on all levels from Municipal to federal (Law enforcement, Fire services, Cities, House of Commons, and others). Delivering mission critical end-to-end cutting-edge ICT solutions designed to serve the public nation-wide. ICT solutions include services like infrastructure, voice, video, content management, evidence management, and ELT applications running On Premises (OnPrem) or being virtualized (Cloud).Leading the full engagement from presales to project delivery of a 6 MUSD geographical redundant network solution across 2 Core sites and 35 sites for the Canadian Coast Guard. Planning, staging, deploying, and becoming operational in a record time of 3.5 months’ vs standard project delivery time of 6 months.

Sweden, Uae And Canada

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Cairo, Egypt

Vancouver, Bc, Canada

Egypt

Msc, Business Information Technology, Computer Science

Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician