Customer Service Floor managementFood Service oversee

CashierZoningCustomer handlingTechnology department oversee

 Ensure properly maintained GMP’s (Good Manufacturing Principals) Ensure all food items are maintained as per company accepted standard Make reports of the each food and packaging in every hour basis Testing has to be done to ensure whether metal items contaminated with the food or not Regularly check each item and take a sample for further testing by R&D and other departments. Checking lot# to find whether proper ingredients go for production Ensure each and every cake produced maintaining stipulated weight Hourly basis testing needed to be done for having ingredient's pest thickness and temperature Routinely checked whether refrigerator's cold temperature is in the company setup standard or not and maintain follow up with maintenance. Packaging has to be done as per company policy Monitoring is done every hourly basis of each and every items packaging done in time and without any time laps.

Risk Management, Vetting New & Existing Customer, Ensure Collection & Retain of Customers, Fraud Management, Bad Debt Management, Ensure all Operational Activity with the SLA, Welcoming New Customers, Ensure Personalized Customer Service, Identifying & Managing Customer Profiling (VIP, VVIP, HRP, Gold, Platinum etc.), Database Maintenance.

Ensuring "One Stop" Customer Service, Serve proper Customer Service face to face, Trying to provide hands on solution to the customers, Guide Customers for their required services, Maintain monthly target of VAS up-sales, Receiving & Escalate Customers Complaint to concern, Maintain Follow up to the previously raised customer's complaint & queries.

Serve proper Customer Service over Phone, Trying to provide hands on solution to the customers, Guide Customers for their required services, Receiving & Escalate Customers Complaint to concern, Maintain monthly target of VAS up-sales, Maintain Follow up to the previously raised customer's complaint & queries.