Fabienne Thomas Email & Phone Number

Zurich, Zh, Ch

Pointe-Claire, Québec, Ca

- Business Process Analysis and Reengineering: conduct multiple workshops to define and map current vs to-be business processes in SAP for business elements related to marketing, sales and services during the Blueprint phase;- System Architecture and Analysis: as the business SME (Subject Matter Expert), help define user and application requirements, write functional specifications for business processes, data conversions and reporting requirements (BI);- Customizing SD module: Configure enterprise Structure for Sales and distribution (Sales Org., Distribution channel, Sales Office, Sales Group, Sales Office), Customer Master, Sales Document, Sales Contracts, Item Category, Invoice List, Billing Type, Output Type;- Interfaces with Caterpillar: worked and documented interfaces mapping from legacy to SAP; on-line order website (Parstore™); Parts Product Tracking System (PTOS) interfaces; EDI invoices for Partstore™ IP with a major customer;- Master Data Conversion: Define data field mapping from legacy system into SAP, be responsible for all MOCK activities for Customers, Equipments, Service Contract conversions, and Maintenance Plan;- Application Testing: prepare integration test scripts using HPQC (HP Quality Center) tool, perform, coordinate testing activities (unit and integration testing), and bugs fixing activities;- Training and Change Management: Work with the training team to prepare training material, identify change management issues related to the implementation of SAP business modules and assist management in the identification and implementation of potential solutions;- Support: Support the business operations after the implementation, resolve tickets and identify improvement opportunities in the current solution. Write project/change request documentation. Update Functional Documentation. Work closely with development team on-site and off shore. Conduct unit and integration testing and UAT with the business;

Pointe-Claire, Québec, Ca

- Analysed Market trend, product performance, territory coverage, customer needs and competitors;- Recommended and executed marketing strategies;- Analysed and communicated KPIs to the business and Caterpillar.

Pointe-Claire, Québec, Ca

- Developped communication plans, from design to implementation of all activities related to the achievement of these (two divisions / annual budget of $ 280,000);- Developped marketing campaigns to increase product and company awareness (20 campaigns per year);- Analyzed campaign results to refine the various offensives and maximize the impact and effectiveness of them;- Planned and organized events (trade shows and professional seminars clients).

Montreal, Quebec, Ca

- Coordinated shows in 8 American and Canadian cities;- Planned media placement, radio, television according to the markets;- Followed daily ticket sales and took actions if needed (objective was a full house);- Managed Cavalia brand and various partner brands (2 to 4 partners);- Created, planned and implemented B2C communications actions;- Organized and supervised all public relation events.

Montréal, Ca

- Managed our private brand Collection Horizon;- Managed independent clinics of western Canada to plan and implement marketing strategies;- Implemented regional & national promotions in collaboration with the suppliers (i.e. Back to School promotion in collaboration with Essilor and Tommy Hilfiger Eyewear);- Supervised all Graphic designs.

- Supervised 3 persons (2 Graphic Designers and 1 Artistic Director);- Analysed the optical market in Canada;- Handled annual and monthly budgets;- Supervised the creation and implementation of marketing and advertising projects.

International Trade

Management And Marketing