Fabio Ribeiro Email and Phone Number
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🌐 I am a technology executive with over 18 years of experience, currently serving as the Head of DevOps at the renowned O2OBOTS, a leader in artificial intelligence applied to chatbots. My role is distinguished by leadership in disseminating the DevOps and Agile culture across all digital area squads, driving efficiency and innovation.Professional Experience:DevOps and Agile Culture:As Head of DevOps, I lead the successful implementation of the DevOps and Agile culture throughout the organization, promoting continuous delivery and operational efficiency.Expertise in Key Technologies:I possess extensive knowledge in DevOps, FinOps, Security, Cloud, SRE, Monitoring, Command Center, NOC, AI, Support, and Maintenance, contributing significantly to the team's technical excellence.GitHub , Docker , Terraform , AWS , GCP , Jenkins, Kubernetes , ShellScript , Python 👋International Education:I hold a Master's degree in International Projects from Universidad Europea del Atlántico, as well as an MBA in Strategic and Operational IT Management from Universidade Positivo.Budgetary Management and KPIs:As responsible for Capex/Opex budget management, Forecast, and FinOPS, I demonstrate solid skills in strategic decision-making. I define KPIs for the cross-technology area, ensuring alignment with organizational objectives.Digital Transformation and Lean Practices:My goal is to simplify processes, optimize continuous delivery of digital properties for clients, and promote Lean and Agile practices. I use observability, automation, and chatbot tools to achieve efficiency and innovation.Root Cause Problem-Solving Specialist:I am passionate about fixing problems at the root cause, especially those that can be automated, contributing to stability and operational efficiency.Management Versatility:Proven experience in project management, quality, change management, crises, and leadership of multidisciplinary teams, ensuring success in various challenging scenarios.#devops #DevOpsLeader #generative #chatbot #cloud #aws
Rocha Terminais Portuários E Logística
View- Website:
- rochalog.com.br
- Employees:
- 859
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It Manager | Cloud, Devops And Security | Service Delivery ManagerRocha Terminais Portuários E LogísticaState Of Paraná, Brazil
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Chief Information Officer - CioO2Obots Mar 2023 - Present -
Head Of Devops | Genia | Security | CloudNome Da Empresa O2Obots Nov 2021 - PresentFlorianópolis, Santa Catarina, BrasilKey Achievements:Transformative DevOps Culture:I lead the implementation of a transformative DevOps culture, effectively integrating development and operations teams to promote continuous delivery, efficient automation, and agile collaboration.Orchestration of Advanced Processes and Tools:I develop and implement strategies for orchestrating advanced processes and tools, ensuring that our DevOps operations are aligned with the dynamic demands of innovation in artificial intelligence.Scalability and Efficiency:I ensure the scalability and efficiency of our development and production environments, utilizing DevOps practices to optimize resources, reduce cycle time, and improve the quality of deliveries.Continuous Integration and Continuous Delivery (CI/CD):I implement advanced CI/CD practices to accelerate development, testing, and deployments, ensuring rapid and reliable delivery of innovative artificial intelligence solutions.Security and Compliance:I prioritize security and compliance at all stages of the development lifecycle, implementing rigorous measures to protect our systems and data, while maintaining high governance standards.SSI: #HeadDevOps #OperationalInnovation #ArtificialIntelligence #GlobalITLeader
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Devops | Helpdesk | Noc ManagerParaná Banco S/A Nov 2020 - Nov 2021Curitiba, Paraná, BrasilGitHub , Docker , Terraform , AWS , GCP , Jenkins, Kubernetes , ShellScript , Python 👋Notable Achievements:Team Restructuring and Efficient Operations:I led the team restructuring, introducing 24x5 operations and specializing technical teams. This move not only reduced overtime hours but also provided a healthy work-life balance.Management Development:I dedicated myself to managerial development, empowering them to lead high-performance teams aligned with the organization's strategic objectives.Availability Improvement and Observability:I implemented effective availability improvement processes, addressing root causes with the assistance of an advanced APM (Application Performance Management) solution - Dynatrace. The result was a substantial reduction in incidents, from 20 to 5, with a proactive approach to business processes.Customer Experience Excellence:I transformed the customer experience, raising the NPS from 65 to 85. I introduced improvements in customer service processes and implemented a unified and integrated Contact Center solution, automating essential services and offering multichannel support.Operational Stability and Business Growth:I tackled significant challenges in the Core Banking system, drafting and obtaining approval for an environment update project. This initiative not only brought operational stability but also drove sustainable business growth.#BusinessStrategist #OrganizationalTransformation #CustomerExperience #TeamLeader -
Command Center ManagerTelefônica Brasil May 2004 - Nov 2020São Paulo E Região, BrasilI have worked in Problem Management, Command Center, Monitoring, Service Delivery, Backup, and Network Infrastructure areas. Throughout my career, I had direct responsibility for 5 Coordinators, 8 contracts, and indirect oversight of approximately 260 internal and outsourced resources, spread across 4 distinct sites.Key Achievements:Transformation of Vivo Service Center - HDI Award 2019:I led the transformation of the Vivo Service Center, resulting in winning the HDI award for the best support team in Brazil in 2019, highlighting the operational excellence achieved.Operational Restructuring and Consolidation (2017):I successfully navigated significant challenges in restructuring and consolidating operations for Telefônica|Vivo and GVT, effectively adapting to corporate structural changes.Operational and Financial Efficiency:I managed 8 mergers/unifications in the last 3 years, generating operational synergies and efficiencies resulting in approximately R$10 million in annual savings.Ticket Reduction Project and Green Belt Certification:I implemented a project to reduce invalid tickets in IT operations, obtaining Green Belt certification and saving approximately R$2 million per year.SWAT Cell and Field Service Efficiency:I structured the SWAT Cell to increase efficiency in field service, reducing revisits and generating savings of approximately R$12 million over 6 years.Innovation and Automation Projects:Leading AIPOs, Automation, and Chatbot projects, we automated over 30,000 tickets in six months, achieving an ROI of over 100%.Functional Leader of the Mais GVT Project:I served as the Functional Leader of the Mais GVT Project, with the "Thermometer" system used to identify critical customers. #ITOperationalLeader #EfficientTransformation #OperationalInnovation #ITExperience -
It Development CoordinatorTelefônica Brasil Jun 2015 - May 2017Curitiba Area, Brazil• Interface with client areas and development of optimization projects (Ex: Ombudsman and Regulatory Agencies)• Event management;• Incident Management;• Problem Management;• Development of stories for fixes and fix (Agil).In 2014 the team won a very important challenge, that of supporting the replacement of the company's CRM system, as well as working with a new SLM system.
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Consultant System AnalystGvt Apr 2012 - Jun 2015Curitiba E Região, BrasilResponsible for the Event Management in the Board of Directors Systems Support Department, developing business monitoring processes (BAM) and intra (APM), performing follow up with customers and acting as Team Leader and SIPOC.In this period I developed a project based on the Six Sigma methodology aimed to control improper tickets in IT obtaining the Green Belt, saving about U$500.000,00 in 2012.
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Senior System AnalystGvt Apr 2005 - Mar 2015Curitiba E Região, BrasilActing as Functional in the development of an internal monitoring tool for event management, review of systems support processes. Acting as Functional Leader of the winning project trophy “Mais GVT 2010", a system called thermometer, used to identify the most critical customers.
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Researcher & Teacher At Fatec-PrFaculdade De Tecnologia De Curitiba - Fatec-Pr Sep 2015 - 2018Curitiba E Região, BrasilAcademic teacher in areas of :Logic and Programming. - Network Administration. - Applied Informatics - Long Distance Networks - Integrator Project
Fabio Ribeiro Skills
Fabio Ribeiro Education Details
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Projetos Internacionais -
Mba In Strategy Management And It Operations -
Grupo OpetTechnology In Commercial Management
Frequently Asked Questions about Fabio Ribeiro
What company does Fabio Ribeiro work for?
Fabio Ribeiro works for Rocha Terminais Portuários E Logística
What is Fabio Ribeiro's role at the current company?
Fabio Ribeiro's current role is IT Manager | Cloud, DevOps and Security | Service Delivery Manager.
What is Fabio Ribeiro's email address?
Fabio Ribeiro's email address is fa****@****ots.com
What schools did Fabio Ribeiro attend?
Fabio Ribeiro attended Universidad Europea Del Atlántico, Universidade Positivo, Grupo Opet.
What are some of Fabio Ribeiro's interests?
Fabio Ribeiro has interest in Business Analysis, Business Process Mapping, Finance, Disaster And Humanitarian Relief, System Support And Coaching.
What skills is Fabio Ribeiro known for?
Fabio Ribeiro has skills like Itil V3 Foundations Certified, Six Sigma, Iso 20000, Iso 9000, Cobit, Systems Analysis, Support Systems, Java, Sql, Telecommunications, Refereeing, Business Analysis.
Who are Fabio Ribeiro's colleagues?
Fabio Ribeiro's colleagues are Felipe Ferreira, Cleverson Veiga, Xc Laiany, Weliton Gonçalves Feltz, Marcos Vita, Osvaldo Canfield, Greice Helen Rocha.
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Fábio Ribeiro
Organization Strategy Consultant @ Korn Ferry | People Analytics, Operating Model And Organization Design | South AmericaBarueri, Sp -
Fabio Ribeiro
São José Dos Campos, Sp -
Fábio Bonanho
Head Of Seo & Digital Strategy | Founder At Digital Orgânica | Elevating Brands With Expert Seo And Content MarketingSão Paulo, Brazil1hotmail.com
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