Fabio Ribeiro Email & Phone Number

State Of Paraná, Brazil

Florianópolis, Santa Catarina, Brasil

Key Achievements:Transformative DevOps Culture:I lead the implementation of a transformative DevOps culture, effectively integrating development and operations teams to promote continuous delivery, efficient automation, and agile collaboration.Orchestration of Advanced Processes and Tools:I develop and implement strategies for orchestrating advanced processes and tools, ensuring that our DevOps operations are aligned with the dynamic demands of innovation in artificial intelligence.Scalability and Efficiency:I ensure the scalability and efficiency of our development and production environments, utilizing DevOps practices to optimize resources, reduce cycle time, and improve the quality of deliveries.Continuous Integration and Continuous Delivery (CI/CD):I implement advanced CI/CD practices to accelerate development, testing, and deployments, ensuring rapid and reliable delivery of innovative artificial intelligence solutions.Security and Compliance:I prioritize security and compliance at all stages of the development lifecycle, implementing rigorous measures to protect our systems and data, while maintaining high governance standards.SSI: #HeadDevOps #OperationalInnovation #ArtificialIntelligence #GlobalITLeader

Curitiba, Paraná, Brasil

GitHub , Docker , Terraform , AWS , GCP , Jenkins, Kubernetes , ShellScript , Python 👋Notable Achievements:Team Restructuring and Efficient Operations:I led the team restructuring, introducing 24x5 operations and specializing technical teams. This move not only reduced overtime hours but also provided a healthy work-life balance.Management Development:I dedicated myself to managerial development, empowering them to lead high-performance teams aligned with the organization's strategic objectives.Availability Improvement and Observability:I implemented effective availability improvement processes, addressing root causes with the assistance of an advanced APM (Application Performance Management) solution - Dynatrace. The result was a substantial reduction in incidents, from 20 to 5, with a proactive approach to business processes.Customer Experience Excellence:I transformed the customer experience, raising the NPS from 65 to 85. I introduced improvements in customer service processes and implemented a unified and integrated Contact Center solution, automating essential services and offering multichannel support.Operational Stability and Business Growth:I tackled significant challenges in the Core Banking system, drafting and obtaining approval for an environment update project. This initiative not only brought operational stability but also drove sustainable business growth.#BusinessStrategist #OrganizationalTransformation #CustomerExperience #TeamLeader

São Paulo E Região, Brasil

I have worked in Problem Management, Command Center, Monitoring, Service Delivery, Backup, and Network Infrastructure areas. Throughout my career, I had direct responsibility for 5 Coordinators, 8 contracts, and indirect oversight of approximately 260 internal and outsourced resources, spread across 4 distinct sites.Key Achievements:Transformation of Vivo Service Center - HDI Award 2019:I led the transformation of the Vivo Service Center, resulting in winning the HDI award for the best support team in Brazil in 2019, highlighting the operational excellence achieved.Operational Restructuring and Consolidation (2017):I successfully navigated significant challenges in restructuring and consolidating operations for Telefônica|Vivo and GVT, effectively adapting to corporate structural changes.Operational and Financial Efficiency:I managed 8 mergers/unifications in the last 3 years, generating operational synergies and efficiencies resulting in approximately R$10 million in annual savings.Ticket Reduction Project and Green Belt Certification:I implemented a project to reduce invalid tickets in IT operations, obtaining Green Belt certification and saving approximately R$2 million per year.SWAT Cell and Field Service Efficiency:I structured the SWAT Cell to increase efficiency in field service, reducing revisits and generating savings of approximately R$12 million over 6 years.Innovation and Automation Projects:Leading AIPOs, Automation, and Chatbot projects, we automated over 30,000 tickets in six months, achieving an ROI of over 100%.Functional Leader of the Mais GVT Project:I served as the Functional Leader of the Mais GVT Project, with the "Thermometer" system used to identify critical customers. #ITOperationalLeader #EfficientTransformation #OperationalInnovation #ITExperience

Curitiba Area, Brazil

• Interface with client areas and development of optimization projects (Ex: Ombudsman and Regulatory Agencies)• Event management;• Incident Management;• Problem Management;• Development of stories for fixes and fix (Agil).In 2014 the team won a very important challenge, that of supporting the replacement of the company's CRM system, as well as working with a new SLM system.

Curitiba E Região, Brasil

Responsible for the Event Management in the Board of Directors Systems Support Department, developing business monitoring processes (BAM) and intra (APM), performing follow up with customers and acting as Team Leader and SIPOC.In this period I developed a project based on the Six Sigma methodology aimed to control improper tickets in IT obtaining the Green Belt, saving about U$500.000,00 in 2012.

Curitiba E Região, Brasil

Acting as Functional in the development of an internal monitoring tool for event management, review of systems support processes. Acting as Functional Leader of the winning project trophy “Mais GVT 2010", a system called thermometer, used to identify the most critical customers.

Curitiba E Região, Brasil

Academic teacher in areas of :Logic and Programming. - Network Administration. - Applied Informatics - Long Distance Networks - Integrator Project

Máster En Diseño, Gestión Y Dirección De Proyectos, En Proyectos De Cooperación Internacional, Projetos Internacionais

Master'S Degree, Mba In Strategy Management And It Operations

Specialist, Technology In Commercial Management