Responsible for collecting and reviewing required documents for workout options for home owners facing hardship, single point of contact for home owners thru the review process. Pipeline management.Responsible for meeting with customers experiencing financial hardship in a face-to-face environment in order to assist them with loan modifications for mortgage loans and repayment options on all types of credit products including HELOC, credit cards, auto loans, and personal loans. Communicating realistic customer expectations. Create, maintain and track customer files pertaining to modification process milestones with significant follow-up required.Exchange information on pending matters and escalate issues to appropriate business partners as directed. Implement procedures to meet production deadlines. Serving as a liaison to administrative areas within the bank. Managing relationships within the internal department and with business partners. Ensuring compliance with federal laws and company guidelines in order to minimize loan losses and legal concerns. Attended to outreach events in local market.Responsible for other related tasks as directed by management.

Consult delinquent clients on liquidation options and assisted with workout resolutions.Review loan modification documents for workout assistance. Acted as closing officer providing notary services during closing procedures for clients. Had direct contact with lenders to discuss options and programs to determine program eligibility for customers.

Managed a team of collection specialist on defaulted loans.Responsible for foreclosure processes and vendor management relationships.Qualified defaulted borrowers for loan modification to cure delinquencies.Processed high value of loans from servicing default through liquidation workouts.Forensic underwriting for defaulted loans. REO maintenance and liquidation to protect company assets.

Served overseas with a support unit as a squat leader at a military base assisting and training Marines stationed overseas.Earned several service medals for good conduct and accomplishments.Trained junior Marines the code of conduct and the US Marine core values.