A Salesforce.com partner specialising in consulting for business improvement and digital transformation, catering to start-ups, scale-ups, and hyper-growth companies.- Advise clients on Salesforce solutions to optimize business processes and achieve strategic objectives.- Customize and integrate Salesforce CRM systems to meet specific business requirements.- Diagnose and resolve system issues to ensure smooth operation of Salesforce applications.- Conduct rigorous software testing in simulated environments to validate functionality and performance.- Develop comprehensive training manuals to empower users and facilitate smooth adoption of Salesforce solutions.- Innovate and create new programs within Salesforce to enhance operational efficiency and customer experience.

SITA is a multinational IT company specialising in providing telecommunications and IT services to the global air transport industry. Serving approximately 400 members and 2,500 customers globally, SITA supports around 90% of the world's airline business.• Provides functional implementation and support for several modules within Salesforce• Responsible for gathering, managing and analysing requirements to design new application changes for own areas of responsibility ensuring sufficient effort is made to promote OOTB functionality.• Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers.• Coordinates the delivery, testing and support of application changes related to own area of responsibility.• Responsible for ensuring quality solutions are delivered to business users on time and budget.• Contributes to the development of application and process best practices and, using a consultative approach, gets buy-in from all stakeholders.• 4+ years of experience on the SFDC platform; Running reports, creating dashboard and customization• Ability to interpret written requirements and technical specification documents.• Salesforce.com customisations including creating objects / Validation rules / Change sets for deployments / FLS & Profiles• Salesforce.com Dataloader / Object relationships / Apex coding / Flows/ Process Builder/ Workflows/ Approval Processes/ Dashboard and reporting features.

Serasa Experian is a multinational information services company specialising in data analytics and credit risk assessment. It offers a broad spectrum of services, including credit scoring, fraud prevention, identity verification, and decision analytics, primarily serving the financial sector to manage risk and enhance customer relationships through data-driven insights.- Managed and maintained SharePoint intranet and extranet portals for efficient information dissemination and collaboration.- Implemented security measures and access controls to safeguard SharePoint portals and sensitive information.- Provided user support and training to ensure effective utilisation of SharePoint portals.- Customised SharePoint portals with new features and functionalities to enhance user experience and productivity.- Monitored portal usage and performance, identifying and resolving issues promptly to ensure optimal functionality.

- Evaluate client requirements and formulate bespoke solutions using PL/SQL.- Develop and implement efficient database queries, procedures, and triggers to meet project objectives.- Collaborate with cross-functional teams to ensure seamless integration and functionality of PL/SQL solutions.- Provide ongoing support and troubleshooting for PL/SQL applications, ensuring optimal performance and user satisfaction.- Document software design, development processes, and technical specifications for reference and training purposes.

Itaú Unibanco is a leading financial institution in Brazil and one of the largest in Latin America. - Conducting thorough investigation, diagnosis, and resolution of system issues.- Performing rigorous software testing in live-like environments prior to deployment.- Addressing and resolving technical challenges encountered by team members.- Crafting comprehensive training manuals for end-users.- Designing and implementing new software programs.

• Coding individual programs using Java, C#, JavaScript, HTML, CSS• Writing and executing tests for subsystems and components• Troubleshooting complex software systems • Documenting all work in accordance with agreed standards• Correcting software defects

• Requirements gathering, asking end users the right questions to understand exactly what is required• Diagnosing and resolving system faults• Generating comprehensive test plans• Writing code for operating systems• Testing products in controlled, real life situations• Reviewing code for quality and adherence to standards