Fahad Ali Email & Phone Number

Faisalabad, Punjab, Pakistan

• Prepares sales objectives and territory sales plan that meet or exceed established sales budget and support company revenue and profit targets.• Optimizes business development plan by working closely with ASM/AM to maximize the overall efficiency through development and pre-qualification of leads.• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas in line with the Blue Ocean Strategy that grow market share, improve customer experience and drive growth.• Conducts extensive research and analyzes the economic conditions, prevailing business activities such as industry trends and competition to identify new opportunities.• Builds mutually beneficial & strong working relationship with existing customers & prospects for cross-selling & up-selling.• Works effectively with cross-functional teams (Ops, IT, Finance and others) to deliver efficient service to the customers and develops strategies to maximize M&P's visibility.• Prepares sales activity reports, proposals and presentations in a timely manner.• Acquires a thorough understanding of key customer needs and provides a solution (in collaboration with respective functional teams) which includes end-to-end supply chain advisory in accordance to their needs.• Maintains consistent communication and timely follow-up with existing customers and prospects and responsive to customer’s real-time needs, and keep an active eye on competition with strong market intelligence.

Faisalabad, Punjab, Pakistan

• Strong interaction with customers, respond to their queries and facilitate them by providing the appropriate services.• Dealing with export documentations, regulations and related logistics matters.• Getting shipment documents and planning from customers and proceed accordingly.• Process all requests received from customers and ensure execution in a timely manner within established policies.• Constant communication with clients and correspond them on a regular basis via email and calls in deadlines.• Managing all administrative and disciplinary matters of sea exports.• Responsible for solving customer complaints by remaining calm, courteous and respectful at all times.• Quickly research and investigate issues that concern a customer and see through until fully resolved.• Providing information to customer regarding product with professional manner.• Looking after all technical matters related to sea exports.• Maintain up to date documents, computer based files including MS-Office and compile accurate reports.• Trained 1 employee in customer services. • Handling 50+ customer interaction per day to ensure customer retention by providing detail, friendly and polite service.• Achieved over 95% in recorded calls with customers further highlighting my ability to deliver excellent customer service, interpreting the customer needs and communicate effectively to resolve and conclude their enquiry in a timely manner.

Faisalabad, Punjab, Pakistan

• Responsible for generating sales and market development in LMT’s and Local/General Trade.• Distribution handling and maintaining ROI to match respective monthly targets. Monitoring and management of stock for the distribution network, ensuring timely product forecasting for primary inventory. Developing RTM (route to market) for areas, identifying untapped opportunities, and developing new ideas to gain more visibility.• Financial investment, coverage & frequency of retail outlets, weighted & numeric of stock.• Identify areas of improvement, assess team performance, set sales goals, and realize potential leads and opportunities.• Conducting regular market surveys regarding availability, visibility, trade activities, stock width, and depth and competitors.• Identify opportunity for coverage & volume growth.• Profitability, trade relation, claim settlements, distributor’s market involvement, market knowledge.• Monitor and report Key Business Indicators (KBIs) such as daily sales, stock return rate etc.• Responsible for ensuring proper merchandising of products & brand-wise achievements.• Ensuring fulfillment of monthly and annual sales targets as per the company’s plan.• Ensure implementation of consumer promotion in the identified market evaluate results.• Negotiated new contracts with vendor, saved handsome portion of marketing budget.• Achieved sales goals by establishing territories and applying prospecting skills to identify target markets.• Ensure a high level of customer satisfaction by building and maintaining a good relationship with potential customers.• Enthusiastically participated in sales training events & conferences to continuously develop skills & gain product knowledge.• Trained 7 employee in sales. • Exceeded sales goals by more than 10% in every quarter since being hired at the company.

Master Of Commerce - M.Com

Bachelor Of Commerce - B.Com, Business/Commerce, General