Experienced Cisco Contact Center Professional | 10+ Years in Deployment, Upgrades, Support, and Business DevelopmentWith over a decade of expertise in Cisco contact center solutions, I bring a wealth of experience encompassing deployment, upgrades, support, and business development. Presently, I am a valued member of the Booking.com team, overseeing their global Cisco contact center infrastructure and supporting a wide range of critical applications including ACD Unified Contact Centre Enterprise, CVP, Virtual Voice Browser, Cisco UCS blade server infrastructure, VMWare (vCenter/ESXi), Tiger Prism Call Reporting, Cisco Unified Border Element, CCMP, CUIC reporting, Teleopti, and Oracle 4600 SBC's. My commitment to optimizing contact center operations and driving business growth through cutting-edge technology solutions makes me a valuable asset to any organization seeking to excel in customer service and support. Let's connect and explore how I can contribute to your contact center success.Greetings!
Listed skills include Cisco Call Manager, Ccna, Cisco Technologies, Vmware Esx, and 29 others.