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Muhammad Fahad Raza is listed as Senior Voice Engineer at Booking.com, a with 15815 employees, based in Netherlands. AeroLeads shows a work email signal at booking.com and a matched LinkedIn profile for Muhammad Fahad Raza.
Muhammad Fahad Raza previously worked as Senior Voice Engineer at Stewart Title and Senior Unified Contact Center Engineer at Expertflow. Muhammad Fahad Raza holds Bachelor Of Computer Science (B.C.S) from Virtual University.
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AeroLeads found 1 current-domain work email signal for Muhammad Fahad Raza. Compare company email patterns before reaching out.
Experienced Cisco Contact Center Professional | 10+ Years in Deployment, Upgrades, Support, and Business DevelopmentWith over a decade of expertise in Cisco contact center solutions, I bring a wealth of experience encompassing deployment, upgrades, support, and business development. Presently, I am a valued member of the Booking.com team, overseeing their global Cisco contact center infrastructure and supporting a wide range of critical applications including ACD Unified Contact Centre Enterprise, CVP, Virtual Voice Browser, Cisco UCS blade server infrastructure, VMWare (vCenter/ESXi), Tiger Prism Call Reporting, Cisco Unified Border Element, CCMP, CUIC reporting, Teleopti, and Oracle 4600 SBC's. My commitment to optimizing contact center operations and driving business growth through cutting-edge technology solutions makes me a valuable asset to any organization seeking to excel in customer service and support. Let's connect and explore how I can contribute to your contact center success.Greetings!
Listed skills include Cisco Call Manager, Ccna, Cisco Technologies, Vmware Esx, and 29 others.
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Amsterdam, North Holland Province, Netherlands
Providing support of Cisco unified contact center solution in a distributed model of 6 data centers as well as the implementation of new features. Day to day configuration or scripting changes as per requirements. Upgrading, applying patches of multiple components. Monitoring and preventive maintenance of UCCE core components.Design system for new requirements.
Lahore, Pakistan
I have exposure towards Design, Implementation, Upgrade & Daily Operations of Cisco UCCE, UCCX in a (single site, multiples site duplex or simplex modes in UCC Environement at different regions.- Establishing IPCC environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.- Conducting technical training workshops with IT Admin and end users during project hand over process. The goals of these training sessions are… Show more I have exposure towards Design, Implementation, Upgrade & Daily Operations of Cisco UCCE, UCCX in a (single site, multiples site duplex or simplex modes in UCC Environement at different regions.- Establishing IPCC environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.- Conducting technical training workshops with IT Admin and end users during project hand over process. The goals of these training sessions are to provide them the cutting-edge technology knowledge and train them for best practices in operations management and support.- Liaising with customers and vendors on a regular basis for problem solving and change Requests• - Conducting Training session with customers- Mentor and develop junior engineers.- Maintain and develop relationships with clients and partners.- Working with sales team to develop opportunities with new and existing clients.- Maximizing network performance by monitoring performance to take preventive measures for scheduling upgrades; collaborating with network architects on network optimization.- Evaluate and recommend new releases- Lead technical sessions with clients to discover requirements and develop solutions. Prepare documentation including Statement of Work, Low Level Design & Acceptance Tests.- Hands-on Administrator, agent and supervisor Training- Responsible to plan UCCE & UCCX Upgrades - Scripting- Day to day changes- UCCE & UCCX call flow Change requests- Microsoft Active Directory /DNS Support (Complex Requirements, Configuration, Troubleshooting)- Preparing Cisco DCloud and LAB Demo Setups for Partners and Clients for POC- Administration, maintenance and planning of Upgrades on Cisco UCCE & UCCX which includes ICM Scripting, CVP, CUSP, CCMP, FINESSE, Social Miner, Outbound Dialer SIP & SCCP - Providing direct support for the Contact Center, high level UCCE CTI Collaboration and Integration. Show less
Lahore, Pakistan
Monitoring of IPCC/IPT NetworkDaily operations and maintenance tasksDaily IPCC/IPT Health Check ReportsInstallation & Configuration of Operating System in IPCC LabTAC case for IP Phones RMA’s
Monitoring of IPCC/IPT Network Daily operations and maintenance tasks Daily IPCC/IPT Health Check Reports Installation & Configuration of Operating System in IPCC Lab TAC case for IP Phones RMA’s
Other employees you can reach at workingatbooking.com. View company contacts for 15815 employees →
Julius S.
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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Andrej Manojlović
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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Pradip Tharu
Colleague at Booking.ComKathmandu, Bāgmatī, Nepal
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Leonid Bogomolov
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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Bianca Metzelaar
Colleague at Booking.ComPurmerend, North Holland, Netherlands
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Fiftin Rorimpandei
Colleague at Booking.ComAnguilla
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AK
Andrew Klopper
Colleague at Booking.ComHilversum, North Holland, Netherlands
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Manoj Kumar P.
Colleague at Booking.ComBengaluru, Karnataka, India
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Nelleke Van Der Steen
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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Palash Mondal
Colleague at Booking.ComIndia
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Quick answers generated from the profile data available on this page.
Muhammad Fahad Raza works for Booking.com.
Muhammad Fahad Raza is listed as Senior Voice Engineer at Booking.com.
AeroLeads has found 1 work email signal at @booking.com for Muhammad Fahad Raza at Booking.com.
Muhammad Fahad Raza is based in Netherlands while working with Booking.com.
Muhammad Fahad Raza has worked for Booking.Com, Stewart Title, Expertflow, and Warid Telecom.
Muhammad Fahad Raza's colleagues at Booking.com include Julius S., Andrej Manojlović, Pradip Tharu, Leonid Bogomolov, and Bianca Metzelaar.
You can use AeroLeads to view verified contact signals for Muhammad Fahad Raza at Booking.com, including work email, phone, and LinkedIn data when available.
Muhammad Fahad Raza holds Bachelor Of Computer Science (B.C.S) from Virtual University.
Muhammad Fahad Raza is listed with skills including Cisco Call Manager, Ccna, Cisco Technologies, Vmware Esx, Networking, Sip, Active Directory, and Unified Communications.
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