Faheem Zakir Khan Email & Phone Number

Dubai, Ae

Lucy Switchgear Fze

I currently lead and mentor a high-performing team of Dynamics 365 functional consultants and business analysts. Our expertise spans both Supply Chain Management (SCM) and Customer Engagement (CE) applications. I collaborate with senior stakeholders across all business functions, working to define and deliver solutions that optimize operations and enhance customer engagement strategies. My team and I ensure that our Dynamics 365 solutions are closely aligned with overall business objectives.I oversee the implementation, configuration, and ongoing maintenance of Dynamics 365 F&O and CE applications. We ensure these critical systems align with both the organization's strategic goals and industry best practices. I actively drive the adoption of new Dynamics 365 features and functionalities, maximizing the platform's value and ensuring we leverage its full potential. My team is also responsible to keep the systems updated.A key focus is championing the use of the Power Platform. This includes leveraging Power Automate for workflow automation, Power Apps for building custom solutions, and Power BI for enhanced data visualization and reporting. Furthermore, I ensure seamless integration between Dynamics 365 applications and other critical business systems, such as PLM, CPQ, and external data sources, creating a unified and efficient technology ecosystem.Staying at the forefront of industry trends and emerging technologies within the Microsoft ecosystem is a priority. I constantly explore new opportunities for innovation and optimization, ensuring that our Dynamics 365 solutions continue to evolve and deliver significant value to the organization. I am committed to ensuring that our team continues to deliver solutions that drive business success.

Dubai, United Arab Emirates

As a leader in CRM implementation, I spearheaded the global deployment of a Dynamics 365-based solution, significantly impacting customer engagement strategies. Working closely with Sales and Marketing leadership, I helped to optimize processes, ultimately enhancing customer experience. This included the integration of Dynamics 365 Sales, Customer Service, and Field Service applications with the Tacton CPQ system. This integration improved processes across sales and field operations and provided a unified method for managing complaints.Central to this success was the creation and management of a high-performing CRM team. This team was dispersed across two locations, leveraging Power Platform tools to improve solution functionality. Through strategic partnerships, I collaborated with stakeholders and the Data & Analytics teams to create insightful reports. The data derived from the integrated systems provided actionable intelligence, informing business decisions and contributing to strategic planning.Marketing efforts were significantly enhanced through the implementation of Dynamics 365 Customer Insights. This tool enabled more precise customer segmentation, tailored customer journeys, and improved lead capture. The use of Customer Insights has resulted in more effective and targeted marketing campaigns, improving overall lead generation and conversion.Throughout this initiative, I ensured system alignment through ongoing cross-functional collaboration. I remained committed to driving innovation and continuous improvement within the Dynamics 365 ecosystem, seeking out new ways to leverage the platform's capabilities and maximize its value to the organization.

Dubai, United Arab Emirates

I led Lucy Electric's transformative migration from on-premise Dynamics AX 2012 to cloud-based Dynamics 365 Finance & Operations (F&O), impacting global operations. This shift to an evergreen ERP model ensures continuous updates and eliminates the need for major future upgrades, positioning the company for ongoing growth. A key part of my role was developing talent; I hired and mentored junior Business Analysts, including two recent graduates who are now senior team members, building a strong internal team.I collaborated closely with senior management to align Dynamics 365 F&O with strategic business objectives. This ensured the platform supported both current operations and future expansion. I managed the ongoing maintenance, configuration, enhancement, and development of F&O, prioritizing the backlog to meet evolving business needs. Proactive implementation of new features like Vendor Collaboration and Asset Management further optimized processes and drove efficiency across the organization.I provided expert functional guidance on F&O, acting as a key resource for users company-wide. Maintaining strong relationships with Microsoft and partners was essential. This allowed me to stay informed on the latest developments, troubleshoot effectively, and optimize platform utilization to maximize its value to Lucy Electric, supporting efficiency and continued success. My efforts have been central to modernizing operations and establishing a robust foundation for future growth.

United Arab Emirates

As a key leader and business analyst, I spearheaded the global implementation of Dynamics AX 2012 for Supply Chain Management across 11 Lucy Electric sites in 9 countries. I collaborated with stakeholders across all departments to design streamlined "to-be" business processes and managed the integration of Siemens Teamcenter PLM with Dynamics AX 2012, ensuring seamless data flow. I also partnered with external consultants to optimize processes and adhere to best practices.To enhance warehouse efficiency, I implemented an RF-Smart warehouse barcoding solution, integrating it with Dynamics AX 2012. I drove user adoption through comprehensive UAT, engaging training, and by developing helpful documentation. I actively participated in change management to minimize disruption and ensure a smooth transition for all users.Post-implementation, I provided ongoing support and troubleshooting. My contributions also included developing and executing the data migration strategy, ensuring data integrity throughout the transition to the new Dynamics AX 2012 system. This project significantly improved Lucy Electric's supply chain efficiency and provided a robust platform for future growth.In short, I successfully delivered a complex, global Dynamics AX 2012 SCM implementation, improving operations across multiple departments and locations. My focus on collaboration, integration, user adoption, and meticulous planning were key to the project's success and delivered significant value to Lucy Electric.

Master Of Business Administration - Mba, Strategic Planning, Distinction

On-Campus Courses : Accounting, Economics, Project management, Marketing, Strategic planning, Finance, Organisational Behaviour Online.

Bachelor Of Engineering (B.E.), Mechanical Engineering, A

B.E.(Hons) in Mechanical

Education record