Fahmi Muhammad Email & Phone Number

Jakarta, Indonesia

Managing partner’s property in order to create outstanding partnerships and longevity

Singapore

- Managing online retail on Shopify accounts end-to-end- Creating SOPs - Managing local food aggregators- Managing in-house chef and home chef onboard- Developing sitemap for customer journey efficiency

Jakarta, Indonesia

Managing CS in Phillipines and Malaysia if any difficult circumstances needs to be solvedProviding team leads of failed/return products dailyManaging problems occur in warehouseUpdating available stock in warehouse weeklyCreating new orders products manuallyManaging the team by doing: a. Refreshments b. Monthly review c. Bonuses triggerCreating reports such as: a. Team daily calls report b. Team monthly commission c. CS KPI

Greater Jakarta Area, Indonesia

The job that I am handling such as:- Follow up clients via call, email and personal Whatsapp- Making closing for the clients based on their need and prioritize for the website- Creating proposals for clients before meeting- Arranging appointment with the clients to close the deal- Maintaining clients requests and needs for their website- Dealing with renewal clients- Making reports of monthly sales

West Jakarta

As a Manager of Student Success or it is well known as Customer Service, I am handling the team of 4 skills and ability to Customer Satisfaction. I am also responsible in up selling for the division, as I already had the knowledge in getting good sales for the last 4 months. I am also: - Making weekly and monthly reports of customer behavior and sales of Student Success. - familiar in speaking with the clients to approach the products and solving students success- Making sales… Show more As a Manager of Student Success or it is well known as Customer Service, I am handling the team of 4 skills and ability to Customer Satisfaction. I am also responsible in up selling for the division, as I already had the knowledge in getting good sales for the last 4 months. I am also: - Making weekly and monthly reports of customer behavior and sales of Student Success. - familiar in speaking with the clients to approach the products and solving students success- Making sales forecast for the team- reporting sales forecast to the team and represent the task in the weekly meeting - Creating quarterly bonuses and expansion for the team- holding coaching clinic to the Study Advisor and Student Success with my partner monthly- Making reports of corporate classes and responsible of creating good engagement between the clients and Cakap Show less

Greater Jakarta Area, Indonesia

I am responsible of making sales daily, weekly and monthly. The sales are made by dealing with the clients via phone calls. I have target by monthly of more than twenty million rupiahsI am handling client's trial classes on Skype and to interpret English-Speaking teachers

Greater Jakarta Area, Indonesia

I am handling the team of 15 people of Customer Service. Handling any emails, inbound calls, and social media messages regarding the hotel. I am familiar to speak in English written and orally via phone calls