Faisal Ejaz Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Established Ground Operations set up for Fly Jinnah (new airline launched in collaboration with Air Arabia and Lakson Group). Negotiated Ground Handling Agreement for Fly Jinnah with 3 service providers and got the best possible deal in local currency. Made SGHA/SLA for new airline. Prepare all set up at KHI,LHE,ISB,PEW,UET,MUX and LYP stations for new airline. Ensured regulatory compliance in order to achieve successful AOC award by PCAA. Worked day and night to ensure things are in order in terms of dedicated staffing, training, email setups, airline stationary, DCS setup, load control set up, audits and airport offices setup. Helped new airline in inception stage by using personal contacts in PCAA, ASF, CUSTOMS and Immigration to ensure all possible help and support is provided to all departments including but not limited to Flight Operations, HR, Procurement etc. Got approvals from PCAA to established offices at KHI/LHE/ISB/PEW and UET airports. Made preparations for first aircraft delivery flights at KHI airport on 20th Sep, 2022. Coordinated with all agencies to run a smooth show. Established competent team of aviation professionals at all airports. Arrangements made for PCAA proving flight of KHI-ISB-KHI on 27 September, 2022 up to requisite standards of PCAA. Successfully started inaugural flights to KHI-ISB-KHI on 31st October, 2022. Airline is successfully operating schedule flights to 5 airports in Pakistan.

Pakistan

Managing, monitoring and reviewing Air Arabia and Air Arabia Abu Dhabi daily activities in the eight stations of Pakistan ensuring safety, security, On Time Performance, efficiency and smooth work flow in line with Company's policies and regulatory requirements. Also, established effective business relations with civil and governmental authorities as well as GHA's and GSA's to facilitate daily operations and to achieve best results.

Karachi, Pakistan

Monitored, analyzed and controlled ground and flight operations activities for Gerry's dnata at Karachi station for error free on time safe operations of customer airlines flights.Coordinated with all customer airlines to ensure highest delivery of service standards as per their respective SLA's and SGHA's.Ensure compliance and coordinated with all regulatory authorities for the issuance of relevant certifications / licenses.Liaised with external auditors of all customer airlines and ensured preparation of CAP's and implementation and compliance.Was dedicated manager to look after Air Arabia and DHL operation at all Pakistan.

Karachi, Lahore, Islamabad And Peshawar

Prime responsibility was to create a safety department in the company for the first time.Designed all safety reporting forms like DGR occurrence, Personal injury, Facility/Equipment Damage etc. Started recording safety KPI’s. Introduced non punitive hazard reporting system in the organization. Designed and developed different safety related workshops and training for both internal and external staff in and outside Pakistan including Dangerous Goods Awareness, Manual handling, Passenger Handling, Documents Checks, Ramp safety, Reporting Hazards and Fire safety.Made risk assessment matrix of different aspects of Ground Operations.Kept track of all injuries and accidents and submit report for management review. All accidents and incidents to be investigated with necessary root cause analysis done and corrective actions implemented.Designed and produced safety alerts pertaining to different issues for staff awareness.Managed and conducted specific customer airlines, regulatory bodies’ and self-audits in accordance with prescribed aviation standards.Part of Quality Assurance Team of company and conducted various audits at different stations to meet compliance.Developed SOP’s pertaining to GSE and Ramp operations and Emergency Response.Implemented “one safety” program with dnata and BST.During Karachi Airport Attack in June 2014, lead the crisis management team to ensure smooth running of operation. Lead the post attack recovery and rehabilitation of the company. Issued "Company Statement" for the perusal of all stake holders. Successfully supported post attack Joint Investigation Team formed by Government of Pakistan.All vital company communication was done through us. Successfully ran a program for post psychiatrist rehabilitation of some of the managers.

Karachi, Pakistan

Supervised schedule flights and guide check in staff in all relevant procedures and policies of Emirates. Amicably handled passengers of disrupted, delayed flights on numerous occasions and got appreciations on that.Responsible to conduct Safety Audits regularly and submit report to Airport Services Manager.Organised and maintained leave records for quick reference and management visibility. Reorganizedstationary stock system to avoid sudden shortage. Introduced minimum stock alerts. Adopted measures to cuts stationary costs and in this regard achieved huge savings. Devised a clear revenue documents stock control system.Responsible to obtain CAA permissions for Emirates schedule, non schedule and extra section landing/overflying flights.

Karachi, Pakistan

4+ years of flight operations work experience mainly comprises in 3 main areas :Flight Dispatch: Flights were dispatched on all routes of PIA keeping in mind safety, economy as major factor. Computerized flight plans were made in different flight planning systems. NOTAMS and weather briefing given to crew. Most important aspect was coordination with ATC , MCC and other functionaries for smooth operation, handling of flights.Technical Support Cell: Responsible to obtain over flying permissions for extra sections / diverted / VVIP / non scheduled flights. Compiling, filtering and updating NOTAMS for use of central control.Building and updating routes for PIA sectors. Making analysis of payload / routes for different sectors.Taking care of different aspects of VVIP/CHARTER/FERRY/EXTRA SECTIONS flights.SABRE FOS flight Planning: Worked with SABRE master trainers to assist them to load schedule/routes /station data in FOS flight planning system at the initial stages of its implementation program. Also worked in FOS help desk to give support to network stations during inception of FOS. Got appreciation from Manager Flight Dispatch.

Karachi, Pakistan

During the 2 year tenure, after completing front office training, worked at Reservations, Executive floors and business center. Learnt hospitality industry’s quality control and customer service procedures.

Master'S Degree, Public Administration

Bachelor Of Science - Bs, Physics, Math And Statistics