Faisal Khan Email & Phone Number

Toronto, On, Ca

265 Yorkland Blvd # 400, Toronto, On M2J 1S5

56 Temperance Street Toronto

Agreement Express is a multi-tenant Software as a Service platform hosted securely in the cloud. Its unique template and workflow platform allows customers to quickly capture client on-boarding data from any device connected to the internet. Its Document-Oriented Database allows the customers to instantly visualize, aggregate, report on, and retrieve data for re-use. Data is never trapped in a CRM, PDF, image, or paper form.As a Project Engineer i am working as a part of developer's Team ,continuously working to manage,enhance and improve this financial software application. • Develop and support a web-based application with responsive UI, using HTML 5, CSS 3, Java, JQuery, AJAX, XML, JSON, and JSP.• Work independently on an agile team on the analysis, design, implementation and support of new features to the existing system.• Communicate effectively with product and project managers, developers, testers and customers.• Participate in the research and evaluation of new tools and technologies.

Islamabad

Responsibilities: • Involved in project planning sessions with business analysts and team members to analyze business IT Requirements and translate business requirements into working model. . • Develop web based applications using Struts Framework; • Develop user interfaces using JSP, HTML and CSS • Experience using Hibernate for mapping Java classes with database and using Hibernate query language (HQL). • Used MVC 2 design pattern for designing application, JSP and CSS3 as the view component. • Used JavaScript framework for performing front end validations. • Develop DAO design pattern for hiding the access to data source objects. • Use Hibernate framework for the backend persistence. • Modified logging levels and inserted debugging logs to service log file using log4j. • Implement logging standards on the system and helped the support team to track exact logs for broken, malfunction task while maintaining the applications. • Run debugging, unit testing and integration testing using eclipse IDE. • Developed Stateless and Stateful session beans. • Extensively used Object oriented concepts for development of Web applications using Java and J2EE • Develop user interfaces using JSP, Servlets, HTML and CSS • Use Hibernate framework for the backend persistence. • Worked on Spring AOP, IOC concepts extensively. • Writing DAO/SQL to access persistence layer. • Involved in creating batch process for migration of files b/w different application systems. • Updated db scripts for data definition language (DDL) to implement enhancements. • Used log4j for logging facility in the application. • Used Eclipse for development & Apache Tomcat to deploy J2EE components. • Participating in periodical production release & support. • Use CVS as version control systems Tools: Java 6, J2EE, Servlets, JSP, Spring, Hibernate, JUnit, JDBC, IoC/CCF, JAXB/JAXP, JAX-WS, Collection API, Multi-threading, HTML, JavaScript, CSS, SOAP, WSDL, XML, UML, Oracle, DB2, PL/SQL

Islamabad

Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures.• Worked for several years in call centers as field support engineer, serving companies’ customers in IT and desktop-help-desk departments.Objective – Professional growth and development in software and hardware technical support.Key Skills:• Outstanding analytical, problem-solving, and troubleshooting ability.• Superior communication (oral and written), customer service and interpersonal skills.• Both independent and team worker, as required.• MS Office proficiency and tracking-software familiarity.• Ability to multi-task and prioritize effectively.• Poised and patient when dealing with clients.■ Professional BackgroundModNet Communications Islamabad 2005 – 2009Technical Support RepresentativeMain Functions:• Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.• Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.• Worked closely and effectively with vendors to replace/repair defective hardware and software.• Instructed and trained end-users regarding computer literacy.Notable Performance:• Collaborated with company staff to optimize working environment and customer service.• Ran routine phone troubleshooting and configuration.• Trained sales-department staff and guided them in helping clients select the right product.• Collected information through client phone calls to identify and report product problems.