Certified CCIE Lab, ITIL V4, PMP, CCNP and CCNA professional with 22+ years of extensive experience handling IT Infrastructure projects. I have demonstrated a history of skills in managing IT infrastructure activities, from design and implementation to operating the systems. These include analysing security and cyber security risks, thereby mitigating them by troubleshooting.As an Infrastructure head, I am constantly involved in analysing the team, guiding them in technical issues and providing accurate technical direction on technology platform. Besides, my key areas of accountability include ensuring timely closure of projects, conducting infrastructure upgrades, the auditing process and providing feedback.My primary role includes:• Planning and implementing process improvement techniques for technologies and services• Defining KPIs by analysing each member’s performance for yearly appraisal• Deft at monitoring high performance, processing automations, identifying security risks, and developing security architecture • Managing business process design and identifying solutions• Negotiating SLAs for large and medium-sized business transformation projects• Assessing escalated tickets and ensuring timely closureIn addition, I have successfully implemented and operated Dell EMC HCI, ECS, CRS, multitier security firewalls such as Force point, Palo alto, Force Point Email gateway, Cisco Core network, Cisco SDWAN, Cisco ISE, Huawei Wifie, Load balancer (F5 and A10), Forescout NAC solution, and much more.I have completed certification and training in the following:Professional certification: PMP, ITIL V4, CCIE Lab, CCIE Security, CCIE Routing and Switching, FCNSP (Fortinet), CCNP and CCNA (Cisco), Cisco WAAS, Cisco Lifecycle R & S, Novell Netware Admin, DC network infrastructure, certification as Cisco R & S Field Specialist, DC Unified Fabric Specialist and Sun Solaris Admin.Training: CISSP, Leadership Development program, VMware Design and Implementation, Management Skills for the IT Environment, PMP and ITIL.Additionally, I possess excellent communication skills backed by immense workmanship, thereby contributing to achieving high-quality results