Faisal Khan Email & Phone Number

Irving, Tx, Us

Riyadh, Saudi Arabia

• Handling closure of projects before TAT• Overseeing performance and uptime of Infrastructure services• Upgrading infrastructure capacity periodically and adopting new technologies to benefit business and revenue• Analysing team person, implementing techniques to scale up team’s technical competency• Preparing and submitting yearly IT budgets• Developing IT strategies and business continuity plans• Auditing process and customer feedback results• Ensuring compliance of process with software and other regulatory policies• Building policies, procedures and methods of IT functions• Supporting the team by providing technical directions on technology and platform• Assisting in planning and implementing techniques to improvise systems and services• Analysing solution requirements, facilitating solutions for development projects throughout the solution lifecycle, from gathering requirements to implementing business continuity • Coordinating with support teams to implement enhancement and upgrade projects• Leading monthly review meetings with the business and operations team• Building action plans as per the identified and potential critical issues• Defining KPIs for each team member for yearly appraisal• Mentoring team in accomplishing high ratings in appraisals• Monitoring performance and providing feedback• Training team members based on identified technical competencies of the team• Handling administrative work like recruiting, grooming, and mentoring team members• Managing critical business process design, solution identification and negotiating SLAs for large and medium-size business transformation projects• Active in assessing service desk escalated tickets in addition to ensuring timely closure of pending tickets within the time frame• Planning and building postures and emails for awareness campaigns to support cybersecurity programs

Riyadh

Riyadh

Riyadh

Managing & Enhancing IT Infrastructure addressing all technical challengesAccomplishing management goals and targetsExecuting IT operational tasksCoaching technical competencies Providing technical directions on platform and technology selection, planning & implementing to improve systems and services. Analyzing & understanding solution requirements; facilitated solution development projects throughout the solution cycle from requirements gathering to implementation for business continuity. Liaising with various support teams in implementing enhancement & upgrade projects in compliance to project delivery schedules and other SLA parameters. Providing technical guidance and assessing service desk escalated tickets and ensure closure of pending tickets within stipulated time frame. Participating in monthly review meeting with business and operations team for preparing action plans based on identified and potential critical issues. Defining KPIs and objectives for each team members for yearly appraisal and guide team members in accomplishing high ratings in appraisals. Monitoring team performance and render productivity enhancement feedback; organizing training sessions for team members based on identified technical competencies of the team. Managing administrative aspects related to recruiting, grooming and mentoring team members and organizing orientation sessions for new employees. Working as key driver for business process design and solution identification, negotiated SLAs for large and medium-size business transformation projects. Identified and implemented support and communication systems for internal teams, email servers, project planning applications, email marketing and other marketing tool.

• Implemented long-term operation projects for Saudi Airlines (KSA) and Standard Chartered Bank (India) as a technical specialist• Provided technical consultancy to the enterprise in the network area and security infrastructure• Performed follow up with support teams, thereby ensuring compliance with the project SLA parameters across the assigned project phases• Identified and evaluated threats, risks, vulnerabilities and recommended remediation• Incorporated security process as a member of the Cyber Security Incident response team• Drafted enterprise security standards and guidelines for network• Ensured publishing of system configuration, updated security, newsletters and security awareness mailers for employees and technical groups• Scheduled and conducted routine preventive maintenance every three months to support the customers based on contractual parameters• Evaluated existing IT infrastructure of new customers• Recommended technical upgrades based on projected business volume• Guided the sales team in drafting technical proposals for RFP customers• Processed RMA devices with principle companies such as Cisco, Extreme, Fortinet, etc., focusing on retaining gold partnership with Cisco• Fulfilled audit requirements

India, Saudi Arabia

Hyderabad Area, India

I was responsible to take care of all their customer needs in aspects of hardware, network and server’s new requirements and issues.