Faizan Y. work email
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Faizan Y. personal email
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Experienced customer success professional with a demonstrated history of problem-solving, ownership of SaaS onboarding-activation, leading teams to ensure retention, and slashing churn rates enabling startup growth.Background in writing, TV Production, Social Media Content, Filmmaking, and Radio Broadcasting. Strong support professional with a Bachelor's degree focused in Journalism from Beaconhouse National University.
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Customer Success ExpertJoist Feb 2021 - PresentUpwork - Aspiring Digital NomadRunning multiple campaigns for Canadian SaaS platform: customer onboarding, converting existing users to a new payments platform, outreach to new users to encourage conversions, and campaigns to gather feedback aimed at limiting churning -
Operations Supervisor - Western Union Customer ServiceIbex. Pakistan Aug 2019 - Jan 2021Lahore, Punjab, PakistanOwner of customer service operations for Western Union Money transfer (Northam Region), responsible for enabling the hiring, training, and operational excellence of over 200 CSRs - actively leading teams of ~40 reps. at a time to oversee inbound phone support, alongside chat and email engagement inline with support strategies of WU -
Digital Content CreatorNewscaststudio May 2019 - Feb 2020RemoteActively writing and researching online content for WordPress website and Youtube Channel, managing pitches and developing new ideas, planning articles and video content and strategizing social media outreachEngaging relevant American government departments for information and researchManaging a team of writers and content creators for the site and social media avenues -
Customer Support ManagerUber Jun 2018 - Mar 2019PakistanOwner customer support operations at Mindbridge Inc., managing and training a team of 20 Support Associates for Uber Driver Support.Analysing data to update communication, and support, strategy to counter churn and enhance user retention -
Film ProducerBlack Box Sounds Sep 2016 - Jan 2018Islamabad, PakistanResponsible for developing documentary concepts – scriptwriting, characterization & narrative development etc. – aligned with the clients' objectives. Manage and oversee technical and creative aspects of pre-production, production, and post along with managing client’s expectations to deliver the state-of-the-art film product.Key clients: Oxfam, Ministry of Human Rights, FWO, Care International, UNDP Pakistan, UNICEF
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Freelance Associate ProducerGeo Tv Network Jul 2013 - Dec 2013Islamabad, PakistanPart of the production team for the current affairs program "JIRGA - with Saleem Safi". The show is aired weekly on Saturday during prime time. Responsible for determining which stories will be presented in the broadcast and how those stories will be presented. Initiated social media channels for the show host, Mr. Salim Safi. -
Media ConsultantInternews Network Dec 2010 - May 2012Islamabad, PakistanLead for Flood Crisis Information Project. Responsible for training local journalists the craft of humanitarian reporting and its application in disaster-struck areas. Ensure local journalists maintain high-quality broadcasts over radio, web, social media and local news channels aligned with the project’s goals. Use monitoring tools to evaluate content quality and its engagement with readers. -
Research FellowBbc News Aug 2010 - Nov 2010Islamabad, PakistanResearch fellow for Lifeline Pakistan - special project of BBC World Service to cover the 2010 Floods in Pakistan. Conducted extensive research to develop program ideas, editorial reviews of broadcast content for donor agencies. Also responsible for global coordination with BBC News offices across Paris, London, Washington D.C. -
Broadcast ProducerExpress News Jun 2007 - Sep 2008Lahore, PakIntegral part of the multimedia & content team. Owner of content production for all platforms including TV, Digital, Social and Blogs. Providing guidance, direction, editorial and production support to all platforms under direction from our Senior News Editors. Liaison with the Rundown department & Input Staff to plan and execute news broadcasts (live and recorded formats). Ensure content produced for each platform is accurate, visually stimulating and interesting for the target audience. -
CopywriterSynergy Dec 2005 - May 2007Lahore, PakistanCreative lead for Warid Telecom and Bank Alfalah (Abu Dhabi Group, UAE). Responsible for copywriting, concept development and cross-platform advertising. I developed web, TV, radio and social media campaigns for leading multinationals working with the in-house Art Department.
Faizan Y. Skills
Faizan Y. Education Details
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Journalism
Frequently Asked Questions about Faizan Y.
What company does Faizan Y. work for?
Faizan Y. works for Joist
What is Faizan Y.'s role at the current company?
Faizan Y.'s current role is Customer Success Manager.
What is Faizan Y.'s email address?
Faizan Y.'s email address is fa****@****ail.com
What schools did Faizan Y. attend?
Faizan Y. attended Beaconhouse National University.
What skills is Faizan Y. known for?
Faizan Y. has skills like Writing, Video Production, Tv News Production, Current Affairs, Documentaries, Creative Writing, Research, Radio Broadcasting, Newspapers, Magazine Articles, Blogging, Translation.
Who are Faizan Y.'s colleagues?
Faizan Y.'s colleagues are Ivan Sedano, Artur Staniec, Rashi Khetan, Sharon Chen, Jason Slater, Liam Morin, Janki Patel.
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FAIZAN AHMED Y
Chennai
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