Faizan Y. Email & Phone Number

Upwork - Aspiring Digital Nomad

Running multiple campaigns for Canadian SaaS platform: customer onboarding, converting existing users to a new payments platform, outreach to new users to encourage conversions, and campaigns to gather feedback aimed at limiting churning

Lahore, Punjab, Pakistan

Owner of customer service operations for Western Union Money transfer (Northam Region), responsible for enabling the hiring, training, and operational excellence of over 200 CSRs - actively leading teams of ~40 reps. at a time to oversee inbound phone support, alongside chat and email engagement inline with support strategies of WU

Remote

Actively writing and researching online content for WordPress website and Youtube Channel, managing pitches and developing new ideas, planning articles and video content and strategizing social media outreachEngaging relevant American government departments for information and researchManaging a team of writers and content creators for the site and social media avenues

Pakistan

Owner customer support operations at Mindbridge Inc., managing and training a team of 20 Support Associates for Uber Driver Support.Analysing data to update communication, and support, strategy to counter churn and enhance user retention

Islamabad, Pakistan

Responsible for developing documentary concepts – scriptwriting, characterization & narrative development etc. – aligned with the clients' objectives. Manage and oversee technical and creative aspects of pre-production, production, and post along with managing client’s expectations to deliver the state-of-the-art film product.Key clients: Oxfam, Ministry of Human Rights, FWO, Care International, UNDP Pakistan, UNICEF

Islamabad, Pakistan

Part of the production team for the current affairs program "JIRGA - with Saleem Safi". The show is aired weekly on Saturday during prime time. Responsible for determining which stories will be presented in the broadcast and how those stories will be presented. Initiated social media channels for the show host, Mr. Salim Safi.

Islamabad, Pakistan

Lead for Flood Crisis Information Project. Responsible for training local journalists the craft of humanitarian reporting and its application in disaster-struck areas. Ensure local journalists maintain high-quality broadcasts over radio, web, social media and local news channels aligned with the project’s goals. Use monitoring tools to evaluate content quality and its engagement with readers.

Islamabad, Pakistan

Research fellow for Lifeline Pakistan - special project of BBC World Service to cover the 2010 Floods in Pakistan. Conducted extensive research to develop program ideas, editorial reviews of broadcast content for donor agencies. Also responsible for global coordination with BBC News offices across Paris, London, Washington D.C.

Lahore, Pak

Integral part of the multimedia & content team. Owner of content production for all platforms including TV, Digital, Social and Blogs. Providing guidance, direction, editorial and production support to all platforms under direction from our Senior News Editors. Liaison with the Rundown department & Input Staff to plan and execute news broadcasts (live and recorded formats). Ensure content produced for each platform is accurate, visually stimulating and interesting for the target audience.

Lahore, Pakistan

Creative lead for Warid Telecom and Bank Alfalah (Abu Dhabi Group, UAE). Responsible for copywriting, concept development and cross-platform advertising. I developed web, TV, radio and social media campaigns for leading multinationals working with the in-house Art Department.