Fallon Hogan Email & Phone Number

Charleston, South Carolina, United States

Team Lead - Active role in the learning development of eight employees in a customer service call center - Meet with reps on weekly basis to discuss performance goals- Participate and facilitate conference calls, weekly team huddles and presentations- Analyze team and individual statistics to identify outliers and guide employees to meet performance goals- Conduct monitors to evaluate and discuss reps performance- Branch liaison and point of contact for two departments in Customer Service- Deliver quarterly and annual performance reviewsCustomer Service Representative-Provides daily phone support for call center-Assists in handling escalated customer service issues-Processes orders, issues refunds, and answers product questions-Responds to email, chat and internet orders -Helpline operator for reps who need assistance with difficult calls

Allentown, Pennsylvania Area

- Worked closely with Career Services to improve and implement a Mentoring Program for students and alumni of the College. - Collaborated closely with the Director of Alumni Relations and staff to plan events for NCC Alumni- Managed and improved the Alumni Facebook page and posted about upcoming events- Contacted local employers to request donations for College events

Allentown, Pennsylvania Area

- Designed and implemented classroom presentations for English 1 Courses and Freshman Seminars- Provided career counseling sessions to individuals focusing on resume building and career exploration- Critiqued résumés and cover letters with diverse student population- Met with students to explore career options and assist in the job search- Organized events and designed materials for Career Services Workshops- Assisted students and staff at local Career Fairs

Bloomsburg Pa

- Worked with students of a diverse population including those with records of alcohol and drug abuse as well as those on academic probation. Instructed students in Alcohol Workshops and administered testing needed to pass the course. - Presented department information while meeting with students and parents during Freshman Orientation- Maintained accurate and complete records of student appointments and students progress in the program- Supervised Husky P.A.W.S. (Peer Awareness With Students) student workers- Developed and applied new training program for Husky P.A.W.S. student workers

Master'S Degree, College Student Counseling And Personnel Services

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: American College Personnel Association, Lambda Pi Eta – Communication Studies Honor Program, Alpha Phi Omega –.