* Strategy, direction and embedment of Human-Centred Design (HCD) within the organisation* Leading HCD, research & discovery* HCD, Research and Discovery capability upliftEducation Horizons is a leading Australian Edtech provider that provides K-12 schools with integrated, end-to-end teaching, learning and school management software solutions. Our solutions support children, parents, staff, and the broader school community globally. Every day, we help schools succeed.

Lead Experience Designer on programs. I drove, developed and owned design concepts from problem definition to prototyping. I also defined business requirements and functional solutions and led stakeholder engagement within projects. I was nominated as a role model and champion of Experience Design & BA capability within the broader team. I also led a team of BAs.I primarily worked on the Pi/Albert program, an innovation program revolutionising the merchant and payments industry globally to enhance face-to-face customer interaction and customer relationships at the point of sale with the development of an open digital platform (Pi) and a human-centric designed multifunctional secure payment device (Albert).My role has been to lead the user experience, user interface design and functional design of Albert by applying Design Thinking methodology and human-centric design principles, working in close collaboration with design consulting firm IDEO (http://www.ideo.com/)Check out this link for more on what Pi has to offer : http://www.commbank.com.au/business/pi.html

Led a team to roll-out process improvement initiatives, and evaluation and selection of technological capabilities to support business processes in the organisation.

Developed service management process solutions to clients and project manage implementation of the infraEnterprise Service Management software for clients from scoping to deployment.

Streamlined and standardised Service Management and Document Management processes. Involved in the selection and implementation of tool-sets to support the processes.

Performed needs analysis and requirements elicitation for a retail and utilities client of their Warehouse Management, Stock Management, Online Transaction, Price Management and Billing functions.