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Faria Masood Email & Phone Number

Product Owner, Self-Serve at Rocket.Chat
Location: Naperville, Illinois, United States 11 work roles 1 school
1 work email found @rocket.chat LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Rocket.Chat
Role
Product Owner, Self-Serve
Location
Naperville, Illinois, United States
Company size
186 employees

Who is Faria Masood? Overview

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Quick answer

Faria Masood is listed as Product Owner, Self-Serve at Rocket.Chat, a company with 186 employees, based in Naperville, Illinois, United States. AeroLeads shows a work email signal at rocket.chat and a matched LinkedIn profile for Faria Masood.

Faria Masood previously worked as Lead, Product Documentation at Rocket.Chat and Senior Technical Writer at Rocket.Chat. Faria Masood holds Bsc (Hons.) Information Technology, Information Technology from University Of Sargodha.

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{first}.{last}@rocket.chat
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Profile bio

About Faria Masood

As a seasoned Product Documentation Manager, I excel at the intersection of product strategy, user enablement, and knowledge management. My experience includes designing and executing documentation strategies that are intuitive, engaging, and scalable, directly enhancing user satisfaction and driving product adoption.With a strong foundation in technical writing, UX/UI design, and product management, I have led transformative projects, including the migration of public-facing documentation to modern platforms. These initiatives involved leveraging advanced tools, data-driven insights, and feedback mechanisms to optimize the knowledge base and improve team collaboration.Key strengths include:- Crafting user-focused documentation for complex enterprise solutions.- Strategizing and leading large-scale documentation migrations with a focus on analytics, continuous improvement, and measurable enhancements in user engagement and adoption. - Building robust, feedback-oriented documentation workflows integrated across product ecosystems.- Bridging the gap between technical and non-technical stakeholders to achieve alignment and clarity.- Leading global, cross-functional teams to deliver impactful documentation solutions.- Building inclusive, high-performing teams that thrive on collaboration and shared goals.I am passionate about transforming complexity into clarity through effective documentation strategies, enabling both users and teams to succeed.

Listed skills include Microsoft Office, Business Analysis, Analysis, Project Planning, and 55 others.

Current workplace

Faria Masood's current company

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Rocket.Chat
Rocket.Chat
Product Owner, Self-Serve
Naperville, IL, US
Website
rocket.chat
Employees
186
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11 roles · 18 years

Faria Masood work experience

A career timeline built from the work history available for this profile.

Product Owner, Self-Serve

Rocket.Chat

Naperville, IL, US

Lead, Product Documentation

Current
Rocket.Chat

Directed and Mentored a Global Documentation Team: Built and managed a high-performing team of technical writers, ensuring seamless collaboration across diverse time zones. Established clear workflows and fostered a feedback-driven culture to maintain high standards of documentation quality.Spearheaded the Migration to Modern Documentation Platforms: Led.

May 2021 - Present

Senior Technical Writer

Rocket.Chat

Porto Alegre, Rio Grande Do Sul, Brazil

-Spearheaded documentation projects aligned with product development sprints and releases, ensuring seamless integration with the product roadmap.- Cultivated a deep understanding of end-users, enabling the creation of targeted documentation that shaped product strategy and enhanced user experiences.- Collaborated with cross-functional teams as a.

Sep 2020 - May 2021

Website Content Writer

Exalogic Consulting

Dubai, United Arab Emirates

- Crafted website copy of https://www.exalogic.co/ that effectively communicated the value proposition of new products, supporting the product launch and marketing strategies.

Jul 2019 - Jan 2020

Freelance Ux Writer

Visionx

Austria

Translated product features into user-friendly guides and tutorials, directly supporting the product team's user engagement and retention goals.

Feb 2019 - Aug 2019

Freelance Technical And Ux Writer

Nagios Enterprises, Llc

Remote

Developed documentation that served as a critical resource for product users, influencing product design and feature set.

Oct 2018 - Mar 2019

Saas Technical Content Writer

Calimatic

United States

- Created end-user documentation that was integral to the product knowledge base, enhancing user self-service and reducing support tickets.

Dec 2018 - Jan 2019

Api Documentation Writer

Sportmonks

Remote

Produced developer-focused documentation that facilitated the integration of APIs, supporting the product's technical ecosystem and user base expansion.

Nov 2018 - Dec 2018

Technical Writer

Futurenow Technologies

Lahore, Pakistan

Collaborated with product teams to document new features and workflows, contributing to the product's continuous improvement cycle.

Dec 2016 - Apr 2018

Customer Support Officer

Askari Bank Limited

Islamabad, Pakistan.

- Enhanced customer experience through product promotion and support, demonstrating strong communication and negotiation skills.

Jan 2014 - Jan 2016
Team & coworkers

Colleagues at Rocket.Chat

Other employees you can reach at rocket.chat. View company contacts for 186 employees →

JD Jossepi Denero Jossepi Denero Colleague at Rocket.ChatBrooklyn, New York, United States, United States View → PP Paola Palhais Paola Palhais Colleague at Rocket.ChatMacaé, Rio De Janeiro, Brazil, Brazil View → ML Mayra Lima Mayra Lima Colleague at Rocket.ChatMacaé, Rio De Janeiro, Brazil, Brazil View → ES Esraul Sk Esraul Sk Colleague at Rocket.ChatNaxalbari, West Bengal, India, India View → DV Daniel V. Daniel V. Colleague at Rocket.ChatPorto Alegre, Rio Grande Do Sul, Brazil, Brazil View → HS Hajer Salim Alhashmi Hajer Salim Alhashmi Colleague at Rocket.ChatMasqaţ, Oman, Oman View → LK Lalan Kumar Lalan Kumar Colleague at Rocket.ChatKhagaria, Bihar, India, India View → EM Eduardo Muniz Eduardo Muniz Colleague at Rocket.ChatCuritiba, Paraná, Brazil, Brazil View → HG Henrique Guimarães Ribeiro Henrique Guimarães Ribeiro Colleague at Rocket.ChatGoiânia, Goiás, Brazil, Brazil View → DS Devanshu S. Devanshu S. Colleague at Rocket.ChatMumbai, Maharashtra, India, India View →
1 education record

Faria Masood education

FAQ

Frequently asked questions about Faria Masood

Quick answers generated from the profile data available on this page.

What company does Faria Masood work for?

Faria Masood works for Rocket.Chat.

What is Faria Masood's role at Rocket.Chat?

Faria Masood is listed as Product Owner, Self-Serve at Rocket.Chat.

What is Faria Masood's email address?

AeroLeads has found 1 work email signal at @rocket.chat for Faria Masood at Rocket.Chat.

Where is Faria Masood based?

Faria Masood is based in Naperville, Illinois, United States while working with Rocket.Chat.

What companies has Faria Masood worked for?

Faria Masood has worked for Rocket.Chat, Exalogic Consulting, Visionx, Nagios Enterprises, Llc, and Calimatic.

Who are Faria Masood's colleagues at Rocket.Chat?

Faria Masood's colleagues at Rocket.Chat include Jossepi Denero, Paola Palhais, Mayra Lima, Esraul Sk, and Daniel V..

How can I contact Faria Masood?

You can use AeroLeads to view verified contact signals for Faria Masood at Rocket.Chat, including work email, phone, and LinkedIn data when available.

What schools did Faria Masood attend?

Faria Masood holds Bsc (Hons.) Information Technology, Information Technology from University Of Sargodha.

What skills is Faria Masood known for?

Faria Masood is listed with skills including Microsoft Office, Business Analysis, Analysis, Project Planning, Windows, Sap Erp, Analytical Skills, and Software Documentation.

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