Felipe Rosario Dos Santos
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Felipe Rosario Dos Santos Email & Phone Number

Especialista De Suporte Técnico N2 at Rocket.Chat
Location: Embu Das Artes, São Paulo, Brazil 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
Rocket.Chat
Role
Especialista De Suporte Técnico N2
Location
Embu Das Artes, São Paulo, Brazil
Company size
186 employees

Who is Felipe Rosario Dos Santos? Overview

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Quick answer

Felipe Rosario Dos Santos is listed as Especialista De Suporte Técnico N2 at Rocket.Chat, a company with 186 employees, based in Embu Das Artes, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Rosario Dos Santos.

Felipe Rosario Dos Santos previously worked as Technical Support Specialist L2 at Rocket.Chat and Technical Support Analyst L1 at Rocket.Chat. Felipe Rosario Dos Santos holds Bachelor In Computer Science, Fullstack And Data Analytics from Universidade Paulista.

Company email context

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Rocket.Chat

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Profile bio

About Felipe Rosario Dos Santos

• Experience in development using C, C#, ASP .NET, MVC, Python, Web, and Salesforce Development• Experience with Agile Methodologies (SCRUM, Kanban)• Experience with Docker, Kubernetes, Helm Charts, TAR, Snaps• Experience with MongoDB, LDAP, SAML, and ADFS for authentication and database support• Experience with Grafana for log analysis, AWS and Azure for cloud support, and SMTP protocols • Advanced Office 365 skills - Proficient in Excel (VLOOKUP, Dashboards, BI)• Experience with SAP integrations.• Knowledge of real estate credit systems and SaaS platforms.

Listed skills include Adobe Photoshop, Microsoft Office, Office 365, Espanhol, and 3 others.

Current workplace

Felipe Rosario Dos Santos's current company

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Rocket.Chat
Rocket.Chat
Especialista De Suporte Técnico N2
Embu, Sao Paulo, Brazil
Website
rocket.chat
Employees
186
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Company profile
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7 roles

Felipe Rosario Dos Santos work experience

A career timeline built from the work history available for this profile.

Especialista De Suporte Técnico N2

Rocket.Chat

Embu, Sao Paulo, Brazil

Technical Support Specialist L2

Current
Rocket.Chat
  • Provide support and resolve issues in containerized environments using Docker and Kubernetes, including manual installations and deployments through Helm Charts, TAR, Snaps and other deployment methods for Rocket.Chat
  • Analyze and resolve database-related issues involving MongoDB
  • Investigate issues through code reading and API integration
  • Guide Level 1 support agents and resolve issues escalated to Level 2
  • Report bugs to QA and development teams, monitor progress, and ensure full resolution
  • Investigate and analyze system logs to identify and troubleshoot issues (Grafana)
Sep 2024 - Present

Technical Support Analyst L1

Rocket.Chat
  • Troubleshoot customer issues by reproducing their environment
  • Respond to technical support inquiries via email
  • Escalate complex issues to higher-level support teams when necessary
  • Create and maintain technical documentation and knowledge base articles
  • Track product escalated issues within our issue management system
  • Suggest customer service improvements
Apr 2024 - Sep 2024

Fullstack .Net Developer Jr Ii

Scicrop®
  • Development of projects using the MVC.NET Model
  • Use of the Agile Methodology (SCRUM, Kanban)
  • Sustain existing products by resolving bugs and doing code refactoring
Feb 2023 - Mar 2024

Support Engineer - Paypal Latam

Paypal
  • Create reports and monitor activities of Merchants who are PayPal customers
  • Solve tickets via Salesforce
  • Consult internal data to present technical solutions
Jan 2022 - Jan 2023

Fullstack .Net Developer Jr

Função Sistemas - Página Oficial

São Paulo, Brasil

  • Development of real estate credit projects using the MVC.NET Model
  • Support of project integrations with SAP
  • Support for internal applications in.NET and Delphi
Jun 2020 - Nov 2021

Software Developer Intern

Planeta Informática

São Paulo E Região, Brasil

  • System development in low-level languages (C)
  • Software Development using NodeJS and Python
  • Development of web pages using CSS, HTML, JS, BOOTSTRAP
Mar 2019 - May 2020
Team & coworkers

Colleagues at Rocket.Chat

Other employees you can reach at rocket.chat. View company contacts for 186 employees →

GP Gopal Patel Gopal Patel Colleague at Rocket.Chat Edgware, England, United Kingdom, United Kingdom View → FO Funke Olasupo Funke Olasupo Colleague at Rocket.Chat Lagos State, Nigeria, Nigeria View → MD Marcos Diniz Marcos Diniz Colleague at Rocket.Chat Federal District, Brazil, Brazil View → MB Matheus Barbosa Silva Matheus Barbosa Silva Colleague at Rocket.Chat São Paulo, São Paulo, Brazil, Brazil View → FM Faria Masood Faria Masood Colleague at Rocket.Chat Naperville, Illinois, United States, United States View → DJ Devesh Joshi Devesh Joshi Colleague at Rocket.Chat Bhopal, Madhya Pradesh, India, India View → MH Marina Hudek Marina Hudek Colleague at Rocket.Chat Croatia, Croatia View → SA Sara Ana Cemazar Sara Ana Cemazar Colleague at Rocket.Chat Croatia, Croatia View → SL Sing Li Sing Li Colleague at Rocket.Chat Porto Alegre, Rio Grande Do Sul, Brazil, Brazil View → HG Henrique Guimarães Ribeiro Henrique Guimarães Ribeiro Colleague at Rocket.Chat Goiânia, Goiás, Brazil, Brazil View →
2 education records

Felipe Rosario Dos Santos education

FAQ

Frequently asked questions about Felipe Rosario Dos Santos

Quick answers generated from the profile data available on this page.

What company does Felipe Rosario Dos Santos work for?

Felipe Rosario Dos Santos works for Rocket.Chat.

What is Felipe Rosario Dos Santos's role at Rocket.Chat?

Felipe Rosario Dos Santos is listed as Especialista De Suporte Técnico N2 at Rocket.Chat.

Where is Felipe Rosario Dos Santos based?

Felipe Rosario Dos Santos is based in Embu Das Artes, São Paulo, Brazil while working with Rocket.Chat.

What companies has Felipe Rosario Dos Santos worked for?

Felipe Rosario Dos Santos has worked for Rocket.Chat, Scicrop®, Paypal, Função Sistemas - Página Oficial, and Planeta Informática.

Who are Felipe Rosario Dos Santos's colleagues at Rocket.Chat?

Felipe Rosario Dos Santos's colleagues at Rocket.Chat include Gopal Patel, Funke Olasupo, Marcos Diniz, Matheus Barbosa Silva, and Faria Masood.

How can I contact Felipe Rosario Dos Santos?

You can use AeroLeads to view verified contact signals for Felipe Rosario Dos Santos at Rocket.Chat, including work email, phone, and LinkedIn data when available.

What schools did Felipe Rosario Dos Santos attend?

Felipe Rosario Dos Santos holds Bachelor In Computer Science, Fullstack And Data Analytics from Universidade Paulista.

What skills is Felipe Rosario Dos Santos known for?

Felipe Rosario Dos Santos is listed with skills including Adobe Photoshop, Microsoft Office, Office 365, Espanhol, Marketing, Consultoria De Rh, and Sony Vegas.

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