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Felipe Rosario Dos Santos Email & Phone Number
Especialista De Suporte Técnico N2
at
Rocket.Chat
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Especialista De Suporte Técnico N2
Location
Embu Das Artes, São Paulo, Brazil
Company size
Who is Felipe Rosario Dos Santos? Overview
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Quick answer
Felipe Rosario Dos Santos is listed as Especialista De Suporte Técnico N2 at Rocket.Chat, a with 186 employees, based in Embu Das Artes, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Rosario Dos Santos.
Felipe Rosario Dos Santos previously worked as Technical Support Specialist L2 at Rocket.Chat and Technical Support Analyst L1 at Rocket.Chat. Felipe Rosario Dos Santos holds Bachelor In Computer Science, Fullstack And Data Analytics from Universidade Paulista.
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Rocket.Chat
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Profile bio
About Felipe Rosario Dos Santos
• Experience in development using C, C#, ASP .NET, MVC, Python, Web, and Salesforce Development• Experience with Agile Methodologies (SCRUM, Kanban)• Experience with Docker, Kubernetes, Helm Charts, TAR, Snaps• Experience with MongoDB, LDAP, SAML, and ADFS for authentication and database support• Experience with Grafana for log analysis, AWS and Azure for cloud support, and SMTP protocols • Advanced Office 365 skills - Proficient in Excel (VLOOKUP, Dashboards, BI)• Experience with SAP integrations.• Knowledge of real estate credit systems and SaaS platforms.
Listed skills include Adobe Photoshop, Microsoft Office, Office 365, Espanhol, and 3 others.
Current workplace
Felipe Rosario Dos Santos's current company
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Rocket.Chat
7 roles
Felipe Rosario Dos Santos work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist L2
Current• Provide support and resolve issues in containerized environments using Docker and Kubernetes, including manual installations and deployments through Helm Charts, TAR, Snaps and other deployment methods for Rocket.Chat• Analyze and resolve database-related issues involving MongoDB• Investigate issues through code reading and API integration• Guide Level 1 support agents and resolve issues escalated to Level 2• Report bugs to QA and development teams, monitor progress, and ensure full resolution• Investigate and analyze system logs to identify and troubleshoot issues (Grafana)• Troubleshoot and resolve authentication issues using various methods such as LDAP, SAML, and ADFS.• Provide technical support and troubleshooting for cloud platforms such as AWS and Azure.• Handle email-related issues using SMTP protocols
Sep 2024 - Present
Technical Support Analyst L1
• Troubleshoot customer issues by reproducing their environment• Respond to technical support inquiries via email• Escalate complex issues to higher-level support teams when necessary• Create and maintain technical documentation and knowledge base articles• Track product escalated issues within our issue management system• Suggest customer service improvements• Ticket management support
Apr 2024 - Sep 2024
Fullstack .Net Developer Jr Ii
• Development of projects using the MVC .NET Model• Use of the Agile Methodology (SCRUM, Kanban)• Sustain existing products by resolving bugs and doing code refactoring
Feb 2023 - Mar 2024
Support Engineer - Paypal Latam
• Create reports and monitor activities of Merchants who are PayPal customers• Solve tickets via Salesforce• Consult internal data to present technical solutions
Jan 2022 - Jan 2023
Fullstack .Net Developer Jr
• Development of real estate credit projects using the MVC .NET Model• Support of project integrations with SAP• Support for internal applications in .NET and Delphi
Jun 2020 - Nov 2021
Software Developer Intern
• System development in low-level languages (C)• Software Development using NodeJS and Python• Development of web pages using CSS, HTML, JS, BOOTSTRAP
Mar 2019 - May 2020
Team & coworkers
Colleagues at Rocket.Chat
Other employees you can reach at rocket.chat. View company contacts for 186 employees →
DS
Diego Sampaio
Colleague at Rocket.ChatCanoas, Rio Grande Do Sul, Brazil
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AR
Anand Raj Undefined
Colleague at Rocket.ChatBarahat, Bihar, India
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MV
Maria Vitória Frauches
Colleague at Rocket.ChatRio De Janeiro, Brazil
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DV
Daniel V.
Colleague at Rocket.ChatPorto Alegre, Rio Grande Do Sul, Brazil
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VG
Victor Gonzalez
Colleague at Rocket.ChatCaracas, Federal District, Venezuela, Bolivarian Republic Of
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GC
Gustavo Ciciliati
Colleague at Rocket.ChatSão Paulo, Brazil
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JF
Julia Foresti
Colleague at Rocket.ChatPorto Alegre, Rio Grande Do Sul, Brazil
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GB
Gustavo Bauer
Colleague at Rocket.ChatTaquara, Rio Grande Do Sul, Brazil
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SA
Sara Ana Cemazar
Colleague at Rocket.ChatCroatia
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DS
Devanshu S.
Colleague at Rocket.ChatMumbai, Maharashtra, India
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Diego Sampaio
Colleague at Rocket.ChatCanoas, Rio Grande Do Sul, Brazil
View →
AR
Anand Raj Undefined
Colleague at Rocket.ChatBarahat, Bihar, India
View →
MV
Maria Vitória Frauches
Colleague at Rocket.ChatRio De Janeiro, Brazil
View →
DV
Daniel V.
Colleague at Rocket.ChatPorto Alegre, Rio Grande Do Sul, Brazil
View →
VG
Victor Gonzalez
Colleague at Rocket.ChatCaracas, Federal District, Venezuela, Bolivarian Republic Of
View →
GC
Gustavo Ciciliati
Colleague at Rocket.ChatSão Paulo, Brazil
View →
JF
Julia Foresti
Colleague at Rocket.ChatPorto Alegre, Rio Grande Do Sul, Brazil
View →
GB
Gustavo Bauer
Colleague at Rocket.ChatTaquara, Rio Grande Do Sul, Brazil
View →
SA
Sara Ana Cemazar
Colleague at Rocket.ChatCroatia
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DS
Devanshu S.
Colleague at Rocket.ChatMumbai, Maharashtra, India
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2 education records
Felipe Rosario Dos Santos education
Bachelor In Computer Science, Fullstack And Data Analytics
High School
FAQ
Frequently asked questions about Felipe Rosario Dos Santos
Quick answers generated from the profile data available on this page.
What company does Felipe Rosario Dos Santos work for?
Felipe Rosario Dos Santos works for Rocket.Chat.
What is Felipe Rosario Dos Santos's role at Rocket.Chat?
Felipe Rosario Dos Santos is listed as Especialista De Suporte Técnico N2 at Rocket.Chat.
Where is Felipe Rosario Dos Santos based?
Felipe Rosario Dos Santos is based in Embu Das Artes, São Paulo, Brazil while working with Rocket.Chat.
What companies has Felipe Rosario Dos Santos worked for?
Felipe Rosario Dos Santos has worked for Rocket.Chat, Scicrop®, Paypal, Função Sistemas - Página Oficial, and Planeta Informática.
Who are Felipe Rosario Dos Santos's colleagues at Rocket.Chat?
Felipe Rosario Dos Santos's colleagues at Rocket.Chat include Diego Sampaio, Anand Raj Undefined, Maria Vitória Frauches, Daniel V., and Victor Gonzalez.
How can I contact Felipe Rosario Dos Santos?
You can use AeroLeads to view verified contact signals for Felipe Rosario Dos Santos at Rocket.Chat, including work email, phone, and LinkedIn data when available.
What schools did Felipe Rosario Dos Santos attend?
Felipe Rosario Dos Santos holds Bachelor In Computer Science, Fullstack And Data Analytics from Universidade Paulista.
What skills is Felipe Rosario Dos Santos known for?
Felipe Rosario Dos Santos is listed with skills including Adobe Photoshop, Microsoft Office, Office 365, Espanhol, Marketing, Consultoria De Rh, and Sony Vegas.
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