Farid Maamri Email & Phone Number

Quebec City, QC, CA

Quebec, Canada

Algiers

• Prepare and deploy enterprise IT solutions from end to end according to technical design.
• Ensure handover and detailed technical documentation to customers at the end of project deployment.
• Participate in designing and presenting enterprise IT solutions to customers.
• Take the role of a project manager all along the IT project deployment.
• Act as a technical lead within the support team and provide training and coaching to colleagues.
• Conduct technical and orientation… Show more

Algiers

• Took ownership and management of all incident on HP IT solutions customer installed base.
• Monitored and analyzed customer infrastructure performance and operations.
• Perform assessment and audit on customer infrastructure and propose improvement action plans.
• Provided system and firmware updates on customer systems as per assessments report
• Provided onsite technical Support to different customers by respecting the agreed SLA.
• Provided remote technical Support to… Show more

Algiers

• Provided proactive account support management for big accounts.
• Followed up the reactive support cases and new project deployment.
• Ensured Entire Customer Satisfaction and value-based delivery
• Acted as single point of contact for customer proactive requests.
• Managed customer escalations with HP technical support and sales organizations.
• Proactively and reactively looked for solutions to prevent problems from occurring.

Algeria

• Provided Onsite support according to the agreed SLA (Service Level Agreement) with customer.
• Prepared and Deliver Installation and start up project according to the agreed plan with customers.
• Prepared and Deliver Proactive support Activities to Mission Critical Customers.
• Delivered Installation and site audit reports to customers
• Ensured on call activities during out of office hours and nights.
• Helped in problem solving by providing onsite diagnostic help to first… Show more

Algiers; Algeria

• Supported a Sales team on non-customer facing activities, internal company communication.
• Implemented different internal company sales processes initiated by sales operation team.
• Developed a great funnel analysis and customer relationship management skills.
• Develop good communication skills, planning and coordination with sales operation team.
• Responsible for monitoring periodic reports, sales team achievements, actual country business achievement.

Algiers

• New customers’ prospection and demand generation on existing customer database.
• Building and maintaining solid customer relations
• Work closely with customer to elaborate the right solution fitting their needs and budget.
• Answering to customer tenders and providing all necessary resources to support the submitted offer.
• Coordinated with HP channel partners to ensure a better fulfillment of deals to customers and their entire satisfaction.
• Worked collaboratively with… Show more

Casablanca, Moroco

7 weeks summer professional training program about: - HP leading IT company products and solutions portfolio - Customer relation management methodology. - Consultative selling - Soft skills (presentations - negotiations - Conflict resolution). The program included commercial case studies and a final assessment phase for selecting the right candidates to.