Monitored and maintained network and software components according to established guidelines and best practices.• Supported local network users with connectivity and access issues.• Troubleshoot access routers, layer 2 switches (Huawei CE5810, S3700, S5700 S2300 series), and network firewalls(Huawei USG 9560, 6650).• Built servers (Huawei RH 2285 V2/V3, HP, Lenovo, Dell), upgraded applications, and conducted hardware audits.• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.• Designed, tested, and implemented network servers, infrastructure, and software.• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.• Provided customer assistance and support pertaining to database system queries and complaints.• Established positive working relationships with users to quickly resolve problems.• Configuration & Troubleshooting of ONTs (MA5671), ONU, & IP Cameras (Box, Dome).• Back Office Support for Network Troubleshooting.• Maintain clear and concise documentation of the network-oriented queries and their plausible solutions.• Monitor and manage automated transmission software (iManagerU2000, eSight, Huawei IP Cameras Servers).• Establish accounts for new users and assist with password or login problems.• Kept detailed documentation on each support ticket and added lessons learned to the knowledge base.• Coordinated with technical support, service provisioning, and sales teams to deliver network services at or above SLA requirements.• Recommended proactive approaches to the leadership team to improve the stability of infrastructure components.

• Maintained current software licenses and patched applications to stay up-to-date with the latest features.• Reviewed system and network performance to make proactive adjustments based on established IT policies.• Responded to queries by phone, via email, or through the IT ticketing system.• Installed and configured software and hardware.• Maintained servers and systems to keep networks fully operational during peak periods.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Removed malware, ransomware, and other threats from laptops and desktop systems.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Configured hardware, devices, and software to set up workstations for employees.