Farrah Carag Email & Phone Number

Philippines

Metro Manila

Accounts Receivable, Billing, and Collections Manager with a strong record of overseeing daily cash applications, billing, and collections for 540-570 active clients in the ANZ region. Led and developed a team of 8 members through coaching, training, and performance management, elevating their skills to handle end-to-end processes for Business Continuity Plan and Tier1 escalations. Proactively managed complex inquiries, escalations, and issues, utilizing Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) via an Issue Log tracker for prompt resolution. Reviewed monthly billing and adjustments for a significant client base, ensuring minimal billing issues through rigorous pre-invoice client reviews. Adeptly implemented dunning letters, resulting to consistently meet and exceed team's target collection.Proficient in Xero, Microsoft Dynamics, Email Management, Dynamics CRM, and Excel, and ensured comprehensive documentation of all standard operating procedures.

Taguig, National Capital Region, Philippines

Proficient in overseeing and optimizing intricate financial reconciliations. Adept at managing complex financial operations, ensuring compliance with regulatory standards, and implementing efficient reconciliation processes. Skilled in leading cross-functional teams, fostering a culture of continuous improvement, and achieving meticulous accuracy in financial reporting. Proven ability to drive process enhancements, mitigate risks, and deliver exceptional results within dynamic banking environments.Tools: SAP, BlackLine, Lotus Notes, Sales Force, iSeries

Pasay, Philippines