Joanna L. Email & Phone Number

Singapore

Singapore

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Singapore

• Account servicing and engagement with high-yield members to ensure a seamless travel experience through proactive initiatives.
• Curating and organising of events to encourage utilization of KrisFlyer miles to improve brand loyalty.
• Enhancing brand relationship with high-value members through money-cannot-buy experiences and hosting up to 24 events annually for Singapore-based PPS Club members (E.g., Singapore Airlines Paddock Club Hospitality.
• Complaint resolution through win-win approaches and implementing mitigation strategies for future lapses.
• Daily use of in-house CRM tools (e.g., Salesforce) to monitor and follow up on customer interactions through B2B and B2C channels.
• Developing collaborative workflows and processes with various departments to ensure smooth handling of high-value members and VVIPs.

Singapore

As a Recruitment Consultant at Phaidon International for one of the six brands - EPM Scientific, I specialized in the Pharmaceutical, Medical Device, and Biotechnology sectors. In this dynamic 360 recruitment role, I was responsible for the entire recruitment process, from sourcing and engaging top talent to coordinating interviews and managing client.

Singapore

Singapore, Singapore

• [8 Months Final Year Attachment - Singapore Institute of Technology]
• Assisting product owners in the management and development of SIA's digital sales, case management & Customer Relationship Management (CRM) tools - Salesforce.
• Optimize, innovate and digitalize SIA’s global sales processes by working with head office stakeholders and all SIA's overseas stations.
• Kickstarted a Robotic Automation Process (RPA) project to automate sales processes for key account managers.

Singapore, Singapore

• [Part-time alongside my full-time university course]
• Assisting the VIP team in running pop-up initiatives / experiences during the pandemic such as Omakase Bar and Zouk Cinema etc.

Performing safety and security related duties in compliance to airline, Cilvil Aviation Authority Singapore (CAAS) and Federal Aviation Administration (FAA) standards. Providing exceptional customer service to all passengers from both economy and business class. Certified for emergency procedures on four fleet types: B777, A330, A350 and A380. Fully.

• [6 Months Final Year Attachment - Ngee Ann Polytechnic] Department: Automotive Aftersales Market Department
• Tasked on calculating & communicating sales quotations to distributors
• Conducted Industrial Market Research on South East Asia [Myanmar Centric]
• Supported in internal management reporting & data analysis

1 Pickering Street, Singapore 048659

• [Ngee Ann Polytechnic Summer Attachment] 2 Months Internship [Passed with Merit]
• Compilation & updating of Client's Databases
• Assisted HR to collaborate with local instituitions for internship opportunities at Great Eastern Life

Bachelor Of Science With Honours In Air Transport Management, Aeronautics/Aviation/Aerospace Science And Technology, General

Activities and Societies: Judo (Committee Member: Vice Captain) 2019/2020 Modules Attained with Grades: [A- / A / A+] Service Quality.

Diploma In Business Studies, Entrepreneurship

Activities and Societies: Track and Field Modules Attained with Grades: [A / A+ / AD] Business Management • Organisational Behaviour •.

Program Of Chinese Economics & Culture In College Of International Exchange [35 Days]

The Overseas Immersion Programme (OIP) for selected students involved a 35-days exchange programme to China, Shanghai helmed by Shanghai.

Monash University Sport Immersion Program, Sports Science & Management, Certificate Of Completion

Activities and Societies: Track and Field • The Overseas Enrichment Programme (OEP) for Sports CCA Clubs involved a 9-day programme to.

Cambridge-Singapore Gce-O Level

Activities and Societies: Modern Dance Club Academic Achievements: • Attained Distinctions in Mother Tongue (Chinese) and Combined.