Associate Banker
Cash auditsSupporting customer with traditional banking needsProvide clients with excellent customer service solving account issues, and providing knowledge about the bank's productsMaintenance of accounts: account closing, change of address, debit card limits, placing stop paymentsOnline banking navigation, wires, transactions detailAnswer incoming email and calls from clients needing help with all their banking needsOversaw teller productivityCash handled transactions, check cashing, withdrawals, deposits, loan payments, credit and debit card, bill payments, analyzing risk on negotiable itemsEnsure compliance of JPmorgan policies and procedures as well as state and federal regulationsHandled cash and report creation on a daily basis to comply with corporate policy and proceduresEffectively solved customer concerns in an effort to find solutions to customer financial needs
