Fatima G. Email & Phone Number

City Of Cape Town, Western Cape, South Africa

• Understand business requirements and develop flow configuration and API integration accordingly.• Provide technical support for system design, testing and implementation activities.• Work closely with business analyst on user journeys, ensuring proper change control during implementation along with making minor amendments for change requests.• Collaborate with Solutions Architect on creative solution designs on the more complex user journeys.• Analyze and resolve or escalate system defects and problems.• Assist client, support and product teams in troubleshooting configuration failures and issues in a timely manner.• Track all the changes in JIRA tracking tool and provide metrics for reporting purposes.• Working on API integration, data mapping and troubleshoot issues.• Assist client with Clickatell specific service integrations.• Second and Third support level investigation on flow related issues.

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

My core objectives at LC Studio include upskilling myself, using the technologies I learnt to create personal projects and to work on client projects when proficient in Wordpress and PHP.