Fauna Randolph Email & Phone Number

Austin, Texas Metropolitan Area

Lake Forest, California, United States

Newport Beach, Ca

Program Coordinator | Townsend Leadership Group (REMOTE ROLE)Hit the ground running—delivering a full range of administrative support services for the executive team of a small company, providing leadership development coaching and consulting to businesses and individuals. Planned and booked events as well as managed content and communications across the company. Worked with +40 Coaches daily nationwide to meet clients’/members’ needs for registrations & payments, documentation, class materials, and customer service.Impact: Brought order to chaos by establishing structure, building relationships, and systematizing/communicating details and information.- Managed the planning and execution of 3 distinct multi-day conferences for 50+ attendees over 18-month period, with direct accountability for negotiations, agendas, presentations, food, travel, and budgeting.- Served as company’s primary contact for all communications—producing a monthly newsletter with MailChimp, updating website in WordPress, and scheduling numerous calls and events for Partners.- Organized thousands of documents, videos, and audio clips in a meaningful way to accelerate Coaches’ searches for and access to information.- Streamlined communications by personally contacting all 40 Coaches to identify needs and then creating scalable and relatable processes to boost overall satisfaction.- Planned and executed all details, communications, and logistics of flawless conference for 35+ Coaches within first 2 months of hire and within budget. successfully planned 2 additional conferences.

Irvine, Ca

Executive Assistant | Blizzard EntertainmentRecruited by top-tier gaming entertainment company to provide high-level support to SVP of Global Customer Service and Technologies, their Directors, and team, as well as Director of Web & Mobile and their group managers. Synchronized daily activities of team split between Irvine, CA and Austin, TX. Took care of planning weekly/monthly events, meetings, and calendars. Tracked department purchasing, budgets, and monthly T&E expenses.Impact: Coordinated global meetings and communications across a large team that spans 7 countries and 6 times zones, ensuring all remained informed and connected.- Recognized the need for and led initiative to pull multiple admins from different locations into weekly/monthly sessions for more cohesive communications across the global team.- Planned and orchestrated a multitude of small and large-scale events, from business-focused global summits to social team-building events with +100 attendees.- Managed complex international and domestic travel itineraries, which oftentimes include multiple destinations for individuals or groups.- Helped propel smooth relocation of 120-member team (split between Irvine, CA and Austin, TX) into new building location with speed and efficiency.

Austin, Tx

Administrative Assistant | Austin Christian FellowshipHired by large +4000-member non-denominational church for newly created position to provide administrative support services for multiple ministries, serving staff, members, and the community. Planned and coordinated meetings, travel itineraries, interviews, group studies, and church events.Impact: Became known as approachable, highly dependable resource and central hub for accurate information.- Developed valuable database tool—adding members’ information and more, over the course of many weeks.- Improved engagement by creating/sending informative weekly emails to group leaders via MailChimp.- Maximized staff’s and volunteers’ effectiveness by providing training in procedures, including data entry.- Created and implemented processes that heightened efficiency and productivity, while reducing errors.

Austin, Tx

(Acquired by Sun Microsystems, now Oracle Corporation)Waveset was an active and successful start-up company. I was primary point of contact for our executive team, as well as the professional services and sales teams.• Scheduling | Travel, meetings, events and interviews• Finance | Expenses, budgets and purchasing• Data Entry | Marketing and Sales group leads and reporting• Event Planning | Coordinated events for Sales, including full-day partner events, sales kickoffs, and volunteer community activities

Austin, Texas Area

Executive Assistant | Allmystuff, Inc. / Contextual 2000-2001Allmystuff, Inc. was an all in one warranty registration startup. I assisted the executive staff and helped in promoting the business to the public.• Supported | Six-person executive team with scheduling, agendas, reports, travel, expenses, and all other administrative tasks• Financials | Assisted with accounting and reporting specifically for Board of Directors monthly and occasionally weekly presentations• Events | Internal team gatherings, external marketing and sales summits and vendor appreciation from small gatherings to large (5-150)

Austin, Tx

Executive Assistant | Origin Systems EA 1997-2000Origin Systems was a successful gaming company that released multiple game titles, that was acquired by Electronic Arts. I supported the VP of Online and his team for the Ultima Online product, and later supported the General Manager.• Coordinated | Meetings, travel domestic/international, and all events for a team of 80• Reported | T&E reports, budgeted events• HR | Assisted with new hire paperwork, filing and candidate interviews

Las Vegas, Nevada, United States

Front Desk | Circus Circus Hotel/Casino & Luxor Hotel/CasinoCircus Circus and Luxor I Customer service at hotel front desk. Circus (2800 rooms), Luxor (4000 rooms)• Software Training | New hotel software system was introduced; I quickly skilled up and trained 60 employees during the grand opening of the Luxor Hotel and Casino in 1993• Diplomacy | Recognized for discretion to manage celebrities, royalty, and political individuals