Greet and welcome patients, families and visitors immediately upon arrival and provide assistance as needed. Follow all HIPPA policies in regards to patient confidentiality and sharing protective health information. Verify patient identification in accordance with UNC Rex policy (utilizing Fast-Pass). Document patient arrival to waiting room to initiate Perioperative patient tracking system.

Work with the Business Integration and Transformation team to ensure that the client's software is properly licensed, entitled and compliant. Project manage the client's software using spreadsheets to track and maintain compliancy.

My duties as a Quality Controls Analyst were to audit contractual agreements for various clients (Federal agencies as well as commercial clients) for compliancy to SOX practices while ensuring adherence to the corporation's revenue recognition business controls guidelines.

Provided maintenance service offering contracts administrative support to marketing team, business partners, and clients across an array of complex industries. Validated contractual agreements for compliancy while implementing client requirements and meeting critical deadlines.

Responsible for preparing class materials, setting up classroom, securing the student's room reservations, forward materials to students and handled travel arrangements for visiting college professors.

Performed various administrative secretarial duties such as: prepared correspondence and reports, organized meetings, maintained Executive's schedule and calendar, handled incoming/outgoing mail, and liaison with internal and external contacts

Audited contractual agreements for public sector and federal clients to ensure adherence to the corporation's revenue recognition and business controls guidelines.Audited 400+ contracts annually, achieving measurement goal of 97% of completing audits within three days of receipt and conducted timely contract reviews which helped team to increase invoice quality measurement by 10% between 2009 and 2010. Increased the team’s contract processing accuracy by 13% by performing root cause evaluations and providing recommendations.Coordinated presentations and training sessions on process and procedural changes/updates, advocating use of compliancy checklist for minimizing process defects and exercising quality practices.Customer Fulfillment Professional,; Managed maintenance service offering contracts for clients in an array of complex industries while meeting client requirements and deadlines. Administered hardware maintenance service offerings from proposal preparation to contract execution for clients engaging in standard, non-standard, and complex deals.Monitored client contract activity during term of agreement, initiating contractual amendments as required for ongoing compliance, and providing support to implement client requirements and assist with obtaining sales objectives.Resolved customer billing disputes by interfacing and linking processes of functional counterparts which led to minimizing inaccurate customer billing.