Fay Goettsche Email & Phone Number

Milwaukee, Wisconsin, Us

In January 2015, I assumed the role of CRM team lead. The Global Sales Operations CRM Team Lead is primarily focused on partnering with Dynamics CRM specialists and Sales Leaders globally to meet the needs of the sales organizations within the countries they support. My team consists of specialists responsible for planning and executing successful end-user training on Microsoft Dynamics 365 to ensure consistency globally. The team is responsible for determining and driving global best practices within the sales organization. My expertise is focused on partnering with Global IS developers to manage IT integration projects, migration from local CRM tools to Dynamics 365 and design, testing and validation of system enhancements. I also train and support 60 CRM specialists globally that support senior leadership to ensure data integrity within Dynamics 365, while supporting the quality of tracking, measuring and reporting sales analytics. Working collaboratively with executives, corporate decision makers and leaders globally has given me a comprehensive understanding of the strength in a global and consistent strategy.

Milwaukee, Wisconsin, Us

• Advise Sales Professionals on sales processes best practices• Partner with Senior Sales Leadership tracking and measuring sales analytics• Manage, test and implement Sales Operations online programs• Provide on-board training for Salesforce.com • Manage data in Salesforce.com to ensure accuracy and quality

Milwaukee, Wi, Us

• Advised Sales Professionals on business guidelines and best practices• Managed, tested and implemented special projects related to system enhancements• Provided Salesforce.com training to Sales Professionals • Designed, created and managed Sales Pipeline reporting• Provided Level 1 and 2 technical support to Sales Professionals • Managed data stewardship process to ensure accuracy and qualityClient Services Consultant• Advised account teams on best practices and design of leadership assessment programs• Implemented new application and technology solutions• Provided training for internal applications and client facing technology solutions• Created and managed strategic plans and a vision for client specific projects• Reviewed and provided responses for proposalsManager of Assessment Services• Managed daily production deliverables and supervised of a team of six project managers• Served as the primary project manager for key accountsProject Manager• Managed client programs from design, scheduling, through implementation and reporting• Had responsibility for project budget and resource allocation• Acted as a liaison between organizational consultant and the technical design team

Manager, Production Services/Trainer• Supervised account managers, systems analysts and the quality assurance team• Responsible for overall design, implementation of assessments, custom reports • Managed the production of training materials• On-site trainer for multi-rater feedback programsQuality Assurance Analyst• Editor of all marketing tools, assessments, reports and training materials• Provided mathematics verification on individual and aggregate data reports

• Managed all aspects of a creative learning environment for children ages 5 – 7 years• Created and taught a developmentally appropriate curriculum focused on self- awareness, social skills, problem-solving and personal responsibility

Bs - Cum Laude, Elementary Education And Teaching

Education record