Fay Z O'Neil Email & Phone Number

Bellevue, Washington, United States

Reno, Nevada, United States

• The Annual Planning Manager supports the Azure Infrastructure GTM Team at Microsoft in running of the planning and operations core processes to enable effective and efficient management for next fiscal year.Core.
• Governance of multiple priorities including weekly meetings, development and launch of detailed decks and workback plans, preliminary kickoff meetings by project inclusive of vteam training to ensure alignment.
• FY25 Solution Play Checklist Pages on MSX Content (Seismic) finalized with necessary documentation and resources for the upcoming fiscal. The strategic planning, feedback integration, accessibility improvements, and.
• Collaboration with colleagues to consolidate the RoB & Planning communication with updated plans, deliverables, and milestones, ensuring that crucial information is effectively communicated to the leadership team.
• Implemented a structured and standardized process for standing weekly meetings including recording sessions, comprehensive note taking, efficient action item logging, and timely follow-up and reporting back to direct.
• Planning and preparation process for the Infra GTM Offsite event included setting objectives and agenda, coordinating logistics, and outlining the strategic direction. Driving comprehensive reviews at the event and.

Reno, Nevada, United States

• The Run Operations team manage the day-to-day operations and implementation of the work including hypercare, refine reports required to monitor, maintain and continuously improve the vendor process and manage.
• Daily management of multiple lines of business including SANeOps & OEM for Consumer Ops/DISO comprised of 130+ vendor employees with priority to ensure green metrics, optimizing resources and staffing levels thru.
• Drive efficiency, accuracy & improvements including forecasting, queue management and reporting while building a strong relationship with key stakeholders through rolling out the new product model process.
• Formalize Run SDM Run and vendor account manager (VAM) partnership rhythm of business activities and ensuring all projects in transition are landed smoothly and timely.
• Collaborate with internal technical support, engineering, relationship management, product deployment and solutions teams to ensure that new services were delivered as per defined levels of quality, time and within.

Reno, Nevada, United States

• Responsible for working with global key stakeholders in identifying opportunities, strategic initiatives & solutions to improve processes and close gaps while ensuring compliance and following change management.
• Accountable for the successful implementation of BPO Global Support projects that drive change to day-to-day operations thru prioritization management and delivering business impact
• Manage the Global Query/Support Monthly Business Reviews for three vendors and nine lines of businesses including providing guidance, feedback, and leadership to drive achievement of continuous improvements on.
• Lead project management on several multi-million dollar onboarding migration projects
• Defining and overseeing key performance indicators taking remedial actions to make sure the function maintains strong metrics

Reno, Nevada Area

• Monitor and analyze market activity using internal and external resources including researching and confirming availability, rental rates, lease/sale comparables, tenants in the market, and new construction.
• Maintain an internal database of accurate market intelligence to support the company-wide conventions and standards.
• Support multiple brokerage disciplines including office, industrial, retail, land and multi-family, with listing presentations by providing market analysis, statistics and direct research support.
• Collaborate with all departments to provide them with the data they need to support their clients.
• Responsible for producing insightful and comprehensive quarterly market reports concerning regional economic and commercial real estate trends and forecasts.
• Report quarterly statistical data to the Global Director of Research for the Northern Nevada Industrial and Office markets

Reno, Nevada Area

• Responsible for the daily supervision of the internal audit team, train and mentor new hires, maintain team hours within scope of contracts, prepare performance reviews, and drive process improvements suggested by the.
• Management of Partner Incentive SOX audits including analysis of all fields in contracts and invoices within the Service Level Agreement (SLA) time-line metrics
• Complete performance metrics and transaction reports to support client business decision making
• Ensure compliance of policies and procedures with in-depth knowledge and application of SOX requirements as they apply to managed business streams and identify reportable issues including dimension of risk within.
• Oversee the Partner Incentives Audit month-end close process to ensure compliance with the department's methodology

Reno, Nevada Area

• Provide customer support including calls, chats and emails to assist with inquiries, troubleshooting and research (accounting/bookkeeping/technical)
• Proficient in accounting software including accounts payable, accounts receivable and payroll
• Document new feature requests and work with engineering and development to implement process improvements and gauge opportunities for value-add solutions and upgrades
• Complete quality assurance testing and other appropriate site, product and feature testing
• Developing team scorecards from customer’s feedback matrix, spreadsheet assessment for positive employee feedback as a motivational tool, and deliverable documents for customer support agents for assigned tasks

Reno, Nevada Area

• Testing and documenting approved business scripts of the Microsoft OEM UI software
• Discern and convert Business Requirement Documents (BRD’s) and Functional Specifications into test scripts
• Manage and ensure appropriate delegation of assigned scripts for UAT testers involved in assigned channels
• Engage with appropriate business teams and Tier II to remedy bugs
• Conduct test resource tasks, including data mining, to create and write scripts to support new project requirements in scope and end-to-end testing

Reno, Nevada Area

• Provide dedicated and pro-active support to Microsoft account managers and Microsoft’s Top Volume Customers while complying with MS and KMS tracking, timekeeping, training and assessment tools, policies and procedures
• Work closely with other team members to drive business and projects to successful closure including the annual Channel Management OEM Partner Symposium, Scorecards for OEM’s, and Leader Packet composition
• Channel and customer-specific data gathering, analysis, assessment, reporting, and presentation
• Prepare meeting agendas and facilitate international vendor and customer advocate weekly meetings
• Anticipation of future issues and risks, and develops action plans using tools such as data analysis and customer feedback
• Provide accurate, timely and comprehensive internal and external reporting, both ad hoc and recurring on activities

Reno, Nevada Area

• Responsible for assisting the CFO including preparing reports, letters, memorandums, and other correspondence
• Develop, monitor, and revise internal and federal budgets/modifications including cost/benefit analysis of accounting financials and providing recommendations and forecasts to department managers, tribal council and.
• Preparation of financial and budget reports including internal audit, management analysis and the interrelating of meaningful financial data back to the tribal council for final review and approval
• Provide budget training to directors and managers at the organizational level including providing details on federal grants and tribal laws, policies & procedures that encompass each budget
• Financial administration including processing check requests, journal entries, audit and reconciliation of monthly statements

Bachelor, Science Of Business Management, 3.83

Activities and Societies: Native American Alumni Chapter Member

Associates, A Business