May 2018 - Mar 2021
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Bridget S Email & Phone Number
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Location
Bengaluru, Karnataka, India
Who is Bridget S? Overview
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Bridget S previously worked as Training, Process Training at Us Healthcare and Quality and Training Lead at R Systems. Bridget S holds Post Graduation, Mass Communication, A+ from Sardar Patel College Of Communication And Management.
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About Bridget S
Bridget S possesses expertise in training, team management, customer service, quality auditing, training delivery and 6 more skills. She is proficient in Hindi and English.
Listed skills include Training, Team Management, Customer Service, Quality Auditing, and 7 others.
6 roles
Bridget S work experience
A career timeline built from the work history available for this profile.
Quality And Training Lead
The role involved auditing calls, training, feedback, process improvement, calibration, collaboration with business analyst team to highlight trends Worked on speech analytics tool, Nexidia to search required information from the calls, forecast trends and presented observations based on analysis
Jun 2013 - Jun 2015
Quality Analyst
- Quality Analyst – Market Research (Primary and Secondary Research)
- Monitoring voice calls to ensure highest level of quality and providing structured feedback to Delivery teams.
- Training agents for improving voice calling quality keeping, both, generic and project specific parameters in mind
- Ensuring maximum quality by closely interacting with programming team to understand their requirements.
- Experience in managing defect logs, daily, weekly & monthly reports and team handling.
- Ensuring high quality services and report generation and follow up with development team to resolve the bugs.
Jun 2012 - Jun 2013
Quality Assurance Supervisor
- Quality Intelligence Executive (Quality Supervisor- Sales and CS LOB):
- Joined as a Quality Consultant to evaluate the call quality and got promoted as a QIE (Quality Supervisor) after a year and since then handling a team of Quality Consultants
- Demonstrated acumen in driving growth, generating revenues & Improve Quality of Evaluations done by the team of QAs, improving profits and enhancing performance of teams.
- Handling 2 different LOBs of the U.S based Sales Process and leading client calibrations on weekly basis (thrice). Discussing new guidelines to be implemented within the team, Calibrating on few live calls.
- Keep a check via Internal Audits, Internal Calibrations, Quiz and Training and Refresher Sessions to ensure minimal variance in evaluations done by the QAs against the laid down call quality monitoring guidelines. Take.
- Making Quality Performance Reports of the QAs on weekly and monthly basis for the PBIs
Aug 2009 - Jun 2012
Operations Executive
- Worked with IBM- Daksh for 21 months in a semi- tech process as an Operations- Executive and resolving (troubleshooting) the telephony and digital issues (U.K. Process)
- Been a top rank performer of the team throughout and got client appreciation
Jun 2007 - Mar 2009
Trainee (Reporting, News Desk Of Ht Live And Nation Page)
- Worked on editing and proofreading for the ‘Nation Page’
- Writing, reporting for HT Live and covering and filing of neighbourhood news and got many bylines for South Delhi Live
May 2007 - Nov 2007
4 education records
Bridget S education
Post Graduation, Mass Communication, A+
Sardar Patel College Of Communication And Management
B.A. Pass, Socio-Pol Sci
Jesus And Mary College
Master'S Degree, Mass Communication/Media Studies
Bachelor Of Arts - Ba, Sociology
FAQ
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Where is Bridget S based?
Bridget S is based in Bengaluru, Karnataka, India.
What companies has Bridget S worked for?
Bridget S has worked for Us Healthcare, R Systems, Moody'S Analytics Knowledge Services, Hyperquality, Inc., and Ibm Global Process Services.
How can I contact Bridget S?
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What schools did Bridget S attend?
Bridget S holds Post Graduation, Mass Communication, A+ from Sardar Patel College Of Communication And Management.
What skills is Bridget S known for?
Bridget S is listed with skills including Training, Team Management, Customer Service, Quality Auditing, Training Delivery, Transactional Quality, Client Servicing, and Soft Skills.
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