Francis Cunanan Email & Phone Number

Ras al-Khaimah, United Arab Emirates

• Identified and developed processes for lead generation and new business opportunities.
• Built and maintained professional relationships with business customers to understand their needs and improve the conversion rate.
• Worked directly with the CEO and Sales Director on developing customer acquisition strategies to obtain maximum sales volume and profitability.
• Led sales forecasting, market trend evaluation, and segment strategies for improved business operations.
• Facilitated service level agreement and contract negotiations.
• Tailored a structural analysis of target markets, clients, and documentation in the CRM system.

Ras Al Khaimah, United Arab Emirates

• Improved overall financial reporting by streamlining control processes and reporting structures.
• Handled a high volume of inbound calls about the reconciliation of delinquent accounts.
• Spearheaded a team of 5 junior billing member specialists in the complete bill generation process.
• Streamlined daily reporting information entry for efficient record-keeping purposes.
• Trained and mentored new team members on accounts receivable systems to build cohesive groups and promote operational performance.
• Responsible for ongoing review of accounts receivable off of the aging reports.

Ras Al Khaimah, UAE

• Managed and developed social media outlets including Facebook, Instagram, Twitter, and LinkedIn.
• Developed innovative and creative media content across social media platforms.
• Facilitated evaluation of content effectiveness by tracking and analyzing social media analytics.
• Continuously monitored online public relations and ensured the success of client programs.
• Managed advertising, email, blogging, and promotional campaigns.

Ras al-Khaimah, United Arab Emirates

• Compiled financial data and prepared reports for accounting leadership review and use.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Reconciled customer accounts/invoices to ensure accurate and timely billing. Posting cheques, cards, and cash payments on a day-to-day basis.
• Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently resolving issues.
• Assisted with the collection of payments from outstanding accounts receivable monthly.
• Delivered a superior level of service to a diverse clientele.

United Arab Emirates

• Handled full documentation required for the shipment of goods (Invoice, Packing List, Bill of Lading, etc.).
• Reorganized and streamlined document filing system resulting in a reduction in filing errors and increased operational efficiency.
• Responsible for the company’s overall administration and processing of controlled documents.
• Generated templates for future company use.
• Assisted in processing and maintaining transmittal and associated documents.
• Maintained confidentiality around sensitive documentation.