Yhashiga De Alwis Email & Phone Number

Dubai, United Arab Emirates

• Serving as the primary point of contact for key clients using the BrandSync Master Data Platform
• Operating as the lead point of contact for any and all matters specific to the customers.
• Conduct outreach activities, including industry events, conferences, and webinars, to raise awareness of GS1 standards and solutions.
• Collaborate with internal teams to gather industry insights, identify trends, and develop tailored solutions to meet industry needs.
• Lead the implementation and onboarding process for new clients, ensuring a smooth transition and successful adoption of the platform.
• Provide ongoing support and guidance to clients, addressing any issues or concerns and maximizing platform utilization.

United Arab Emirates

• Ownership of the full sales cycle from lead to close.
• Establish lasting relationships with customers.
• Help educate customers on the value of GS1 Standards throughout the sales cycle.
• Prepare and deliver presentations, workshops, and training sessions on GS1 standards and solutions.
• Identify customer needs and collaborate with teammates to ensure customer success with specialemphasis on signup, upgrade, and renewal.
• Initiate, negotiate, and close new and renewal contracts with customers.

United Arab Emirates

Dubai, United Arab Emirates

• Managed the call center team, evaluated performance, and assigned work accordingly.
• Ensured customer service was timely and accurate on a daily basis.
• Provided customer feedback to the appropriate internal teams, like product/software developers.
• Contributed to improving customer support by actively responding to queries and handling complaints.
• Assisted the CEO with daily administrative duties and completed a broad variety of administrative tasks, including managing an active calendar of appointments, completing expense reports, composing and preparing.
• Developed daily, weekly, and monthly reports on help desk team’s productivity.

Dubai, United Arab Emirates

• Managed end-to-end digital projects.
• Validated all invoices to grant Emirates Skywards Loyalty Points to customers.
• Ensured through a QA process that reports and invoices were correct and free of errors.
• Liaised with customers and answered any queries regarding the Emirates Skywards Loyalty Program.

Dharmapala Mawatha

• Contributed to the definition of test strategies and test planning.
• Performed test design and developed test scenarios.
• Contributed to the development of automation scripts.
• Configured and maintained test environments and continuous integration.
• Performed test execution, analyzed test results, and communicated test results to stakeholders.

Iceland Business Center

• Had overall responsibility for day-to-day POS menu queue, which included queue assignment, management, and final quality check.
• Collaborated with engineers and reviewed software requirement specifications, identifying key areas.
• Provided product knowledge training.
• Handled new employee training.
• Conducted menu consultations with local restaurant operators.
• Used Salesforce/JIRA platforms to manage cases.

• Worked collaboratively with the menu team in Sri Lanka and the US on menu design, workflow, and digitization for the POS (Point of Sale).
• Coordinated handover of completed menus to the Menu Consultant to ensure high-quality menus for the POS.
• Contributed to the current menu templates i.e., Bar, Coffee House, Pizzeria, Diner, Breakfast Café.
• Actively contributed and participated in team building and menu team activities.
• Worked with product/technical teams to understand features/roadmap.

Sri Lanka

• Operated as the lead point of contact for any and all matters specific to the customers.
• Built and maintained strong, long-lasting customer relationships.
• Negotiated contracts and closed agreements to maximize profit.
• Developed a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensured the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Reviewed Service Reports which had been closed for review.
• Conducted QA processes to ensure that reports and invoices were correct and error-free.
• Liaised with customers and answered any queries regarding service reports.
• Assisted with Support Services Invoicing.
• Maintained/updated CRM records.
• Answered calls in a professional manner, documenting clear details of the incoming calls.

Colombo

Master Of Business Administration (Mba), International Business

Bachelor Of Science (Bsc), Computer Software Engineering

As/A2 Level