Yhashiga De Alwis Email & Phone Number

Dubai, United Arab Emirates

• Serving as the primary point of contact for key clients using the BrandSync Master Data Platform• Operating as the lead point of contact for any and all matters specific to the customers.• Conduct outreach activities, including industry events, conferences, and webinars, to raise awareness of GS1 standards and solutions.• Collaborate with internal teams to gather industry insights, identify trends, and develop tailored solutions to meet industry needs.• Lead the implementation and onboarding process for new clients, ensuring a smooth transition and successful adoption of the platform.• Provide ongoing support and guidance to clients, addressing any issues or concerns and maximizing platform utilization.• Collaborate with internal teams, including sales, product development, and customer support, to advocate for client needs and drive platform enhancements.• Monitor platform performance and client satisfaction, proactively identifying opportunities for improvement and growth.• Stay updated on industry trends and best practices in GS1 Standards, sharing insights with clients and internal stakeholders.Exciting Projects I've Been Part Of:• Spearheaded UAE's pioneering track and trace solution for pharmaceuticals by the Ministry of Health Prevention United Arab Emirates (www.tatmeen.ae)• Played a pivotal role in implementing GS1 Standards for Dubai Health Authority (DHA - Tarmeez)• Contributed to the successful implementation of GS1 for the Department of Health in Abu Dhabi (DOH - Abu Dhabi)

United Arab Emirates

• Ownership of the full sales cycle from lead to close.• Establish lasting relationships with customers.• Help educate customers on the value of GS1 Standards throughout the sales cycle.• Prepare and deliver presentations, workshops, and training sessions on GS1 standards and solutions.• Identify customer needs and collaborate with teammates to ensure customer success with specialemphasis on signup, upgrade, and renewal.• Initiate, negotiate, and close new and renewal contracts with customers.• Communicate and organize/escalate issues appropriately including billing, legal, onboarding, andtechnical inquiries• Prepare and educate customers on new features and releases.• Providing a world-class prospect and customer experience through every interaction• Keep meticulous records of interactions with leads in our CRM (Salesforce.com)

United Arab Emirates

Dubai, United Arab Emirates

• Managed the call center team, evaluated performance, and assigned work accordingly.• Ensured customer service was timely and accurate on a daily basis.• Provided customer feedback to the appropriate internal teams, like product/software developers.• Contributed to improving customer support by actively responding to queries and handling complaints.• Assisted the CEO with daily administrative duties and completed a broad variety of administrative tasks, including managing an active calendar of appointments, completing expense reports, composing and preparing correspondence, arranging complex and detailed travel plans, itineraries, and agendas, and compiling documents for meetings.• Developed daily, weekly, and monthly reports on help desk team’s productivity.

Dubai, United Arab Emirates

• Managed end-to-end digital projects.• Validated all invoices to grant Emirates Skywards Loyalty Points to customers.• Ensured through a QA process that reports and invoices were correct and free of errors.• Liaised with customers and answered any queries regarding the Emirates Skywards Loyalty Program.

Dharmapala Mawatha

• Contributed to the definition of test strategies and test planning.• Performed test design and developed test scenarios.• Contributed to the development of automation scripts.• Configured and maintained test environments and continuous integration.• Performed test execution, analyzed test results, and communicated test results to stakeholders.

Iceland Business Center

• Had overall responsibility for day-to-day POS menu queue, which included queue assignment, management, and final quality check.• Collaborated with engineers and reviewed software requirement specifications, identifying key areas.• Provided product knowledge training.• Handled new employee training.• Conducted menu consultations with local restaurant operators.• Used Salesforce/JIRA platforms to manage cases.• Communicated and coordinated with all members of the teams in SL and US to ensure timely delivery of all POS menus.• Had expertise in Guest Management Floor map creation.

• Worked collaboratively with the menu team in Sri Lanka and the US on menu design, workflow, and digitization for the POS (Point of Sale).• Coordinated handover of completed menus to the Menu Consultant to ensure high-quality menus for the POS.• Contributed to the current menu templates i.e., Bar, Coffee House, Pizzeria, Diner, Breakfast Café.• Actively contributed and participated in team building and menu team activities.• Worked with product/technical teams to understand features/roadmap.

Sri Lanka

• Operated as the lead point of contact for any and all matters specific to the customers.• Built and maintained strong, long-lasting customer relationships.• Negotiated contracts and closed agreements to maximize profit.• Developed a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.• Ensured the timely and successful delivery of our solutions according to customer needs and objectives.• Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.• Developed new business with existing clients and/or identified areas of improvement to exceed sales quotas.• Prepared reports on account status using advanced MD.

• Reviewed Service Reports which had been closed for review.• Conducted QA processes to ensure that reports and invoices were correct and error-free.• Liaised with customers and answered any queries regarding service reports.• Assisted with Support Services Invoicing.• Maintained/updated CRM records.• Answered calls in a professional manner, documenting clear details of the incoming calls.• Assisted with Client Services tasks as deemed necessary by the Client Services Team.

Colombo

Master Of Business Administration (Mba), International Business

Bachelor Of Science (Bsc), Computer Software Engineering

As/A2 Level