Fred M. Davis Email & Phone Number

Batesville, Arkansas, United States

Batesville, Arkansas

• Provide first application level phone/ticket support to Medical Center and all regional clinics.• Analyze problems, answer questions and provide training regarding computer usage and software.• Install, repair, maintain, and upgrade Windows desktop and Windows notebook computers.• Provide PC and Mobile phone support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.• Make basic customizations based on customer needs.• Identify, test, and implement workarounds for bugs.• Install, repair and setup computer peripherals.• Install, resolve problems within Microsoft Office (Outlook, Excel, Word etc.)• Provide regular updates to customers on open support issues.• Research issues dealing with 3rd party technology.• Assist in creation and editing of training materials and manuals.• Travel to external Clinics and provided support as needed.• Source pricing, purchase and maintain stock of computers and peripherals to deploy as needed. • KRONOS Admin support – personnel hiring, changes to roles, provide data to managers.• Create Knowledge Base articles as needed for new issues or procedures.• Support and maintain wide variety of printers.• Provide weekend and holiday on-call support as needed.

Newport, Ar

• Record or compile test results or prepare graphs, charts, or reports.• Conduct standardized tests on food, beverages, additives, or preservatives to ensure compliance with standards and regulations regarding factors such as color, texture, or nutrients.• Maintain records of testing results or other documents as required by state, federal, or other governing agencies.• Taste or smell foods or beverages to ensure that flavors meet specifications or to select samples with specific characteristics.• Compute moisture, oil, seasoning or salt content, percentages of ingredients, formulas, or other product factors, using mathematical and chemical procedures.• Perform regular maintenance of laboratory equipment by inspecting, calibrating, cleaning, or sterilizing.• Analyze test results to classify products or compare results with standard tables.• Provide assistance to food scientists or technologists in research and development, production technology, or quality control.• Ensure Production personnel follow GMP and wear PPE where needed.

Batesville, Ar

• Confer with department supervisors and other personnel to assess progress and discuss needed changes.• Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.• Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.• Distribute production schedules or work orders to departments.• Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.• Record production data, including volume produced, consumption of raw materials, or quality control measures.• Contact suppliers to verify shipment details.• Maintain files, such as maintenance records, bills of lading, or cost reports.

Ottawa, Canada Area

Facilitated the resolution of complex technical issues in all areas of assigned Open Text products by analyzing logs, researching issues, or recreating in house. Identified and reported software defects and customer suggestions to appropriate responsible groups. Represented Open Text and communicate with corporate customers via telephone and email in regard to finding resolutions to presented technical issues. Kept the customer updated on the status of reported issues, as well as keeping the ticket tracking system updated with current information on the case. Provided suggestions for alternate support options for customer issues that are not related to Open Text's products. Collaborated on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Committed to continuous learning in an effort to keep current with industry changes. Demonstrated customer focus and empathy. High level of self-motivation with a strong desire to solve problems and multi-task. Met established service delivery guidelines such as customer satisfaction, resolution, schedule adherence, case documentation and case wellness. Responsible for efficiently managing the relationship with customers and thoroughly documenting their cases. Abilities to deal with not only technically complex issues, but with politically charged situations requiring a high level of customer skill. Knowledgeable with Microsoft Windows XP, Vista, 7, Server 2008, as well as Microsoft SQL Server 2008 and Microsoft Office.

Kanata, On.

Provided phone and computer based customer support for paying Dell computer customers with software issues involving Microsoft Windows, Office, Corel Office, and many other software applications.