Baruk Jacob π΄ββ οΈ's Location
Auckland, Auckland, New Zealand, New Zealand
Baruk Jacob π΄ββ οΈ's Contact Details
Baruk Jacob π΄ββ οΈ work email
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Baruk Jacob π΄ββ οΈ personal email
n/a
About Baruk Jacob π΄ββ οΈ
I teams have different conversations - by asking questions, drawing maps, and telling stories.
Baruk Jacob π΄ββ οΈ's Current Company Details
Baruk Jacob π΄ββ οΈ Work Experience Details
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Chief ConspiratorReflexivAuckland, Nz
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Experience DesignerReflexiv Nov 2023 - PresentAuckland, New ZealandI help teams grow their ability to innovate.
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Design LeadWhΔnau Tahi Limited Sep 2022 - Nov 2023 -
Co-ConspiratorCustomer Xperience Collective Dec 2018 - Aug 2023Auckland, New ZealandThe CX Collective is a community of peers who use design to help organisations shift their focus from profit to people. I focus on helping collective members learn what they want to/need to learn, in a way that is useful, innovative and fun! -
LecturerAuckland University Of Technology Feb 2022 - Sep 2022Introducing Design Thinking students to systems thinking and systems change approaches -
Capability LeadAuckland Co-Design Lab May 2019 - Sep 2022ManukauI help people learn - by asking questions, making connections and telling stories -
Service CoachAuckland Council Aug 2017 - May 2019AucklandI help Libraries design services (stop, start, refresh) that meet our strategic goals. My focus is on West Auckland and Rodney. -
Product Development ExperimentAuckland Council Jan 2017 - May 2019Auckland, New ZealandThe Product Development eXperiment (PDX) was a six month experiment to explore how libraries could create alternative revenue streams without increasing charges to existing customers.The primary outcome was the creation of Maker-y, a service that loans creative digital equipment (3D Printers, Robots, Laptops) and in-classroom coaching to schools.
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Content CreatorOpen Polytechnic Of New Zealand Feb 2018 - Sep 2018Contract job writing the content for a Level 6 paper on Library Services and Programmes. -
The Southern InitiativeAuckland Council Feb 2016 - Aug 2016South AucklandAs part of a fixed term secondment I spent 7 months with The Southern Initiative (TSI).My job was to help embed maker culture in South Auckland. We did this by:a. partnering with Oceania Career Academy and AUT University to create and implement a design/maker thinking layer in the curriculum of a trade schoolb. partnering with The Roots and Meshed Co-op to deliver a series of maker/repair pods to the streets of Εtara and Papatoetoec. working with Libraries to help use itsNoon.nz as a way for people to use creative tools and ideas to impact our world
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Digital Outreach LibrarianAuckland Council Aug 2013 - Jan 2016Auckland, New Zealand- Service Design: the Central City Library Makerspace, the South Makerspaces, and the Whau Makerspace. - Created and managed ComicsNZ, a site to collect and promote New Zealand comic art and related writing. ComicsNZ failed to meet expected outcomes, and was closed in December 2015.- Provided digital library expertise to the Kobo Lending Trial and the Digital Resources Training working groups
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LibrarianAuckland Council Mar 2013 - Aug 2013Birkenhead Library- Used design skills in the working group of the Auckland Libraries Children and Youth Hui, 2013 #ALYH2013- Sat on a panel discussion on library spaces at the Auckland Libraries Children's and Youth Hui, 2013- Presented on urban spaces and libraries at the North Harbour Rotary Club with Dr Matthew Finch and Mr Sean Taylor- Used customer service skills to supervise Saturday operations- Spearheaded the social media engagement plan for Birkenhead
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Library AssistantAuckland Libraries May 2010 - Mar 2013Auckland, Aotearoa New ZealandFront desk service, Collection maintenance, Event planning and coordination- Trained staff on eReaders to better assist customers with our digital resources- Ran a successful βComic Book Monthβ for Onehunga Library in 2010 and 2011- Ran a successful Freegal workshop as part of Dare to Explore 2012- Delivered the Storytime programme for the 3-5 age group- Helped to maintain the Onehunga Library Facebook page- Contributed to the Auckland Libraries Staff Picks blog- Initiated Onehunga Library support for non-profit organisations An Ocean of Books and the SPCA- Represented Auckland Libraries as a participant at National Digital Forum, 2012
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Casual/Temp, VariousVarious Jul 2009 - Mar 2010Hamilton+Auckland, Aotearoa New Zealand- As Casual Resource Centre Staff, Waikato Pathways College, responsible for library front desk- As Relieving Teacher Aide, Hamilton North School, a special needs school- As Casual Administrator, SITEL, managed back end processes for customers of Genesis Energy- As Customer Care Representative, Telecom, responsible for outbound sales and inbound customer service calls- Used Google Maps to create public maps of MΔori PΔ and Op shops in Hamilton, and a Street Art map of Auckland CBD
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Divisional ManagerCentum Learning Ltd May 2007 - Nov 2008Hyderabad- Coached and trained supervisors in customer service and sales skills- Managed team of 12 trainers who trained frontline staff in customer service and sales skills -
Consultant TrainerMindspeed/Academia/Nis Sparta Jul 2005 - May 2007Bengaluru/HyderabadTrained and coached in customer service and sales skills for employees of Hewlett-Packard, Microsoft, ACS and Reliance.
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Team LeaderConvergys Apr 2003 - May 2005Bengaluru, Karnataka, India- Supervised team of Customer Care Officers providing support to Microsoft. This involved coaching and training the team on their customer service skills as well as handling administrative tasks relating to team performance- Received awards linked to customer satisfaction and process adherence
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DeveloperAccolade Software Mar 2001 - Feb 2002Guwahati, Assam, IndiaInstructional design for Web based teaching aids.
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ResearcherMonolith Media Feb 2000 - Jan 2001Shillong, Mehalaya, IndiaConducted interviews and research for a book on the influence of western music in Northeast India.
Baruk Jacob π΄ββ οΈ Skills
Training Delivery
Blogging
Customer Engagement
Research
Digital Libraries
Community Outreach
Public Libraries
Social Media
Idea Generation
3d Printing
Robotics
Service Design
Project Management
Group Facilitation
Management
Innovation Development
Frequently Asked Questions about Baruk Jacob π΄ββ οΈ
What company does Baruk Jacob π΄ββ οΈ work for?
Baruk Jacob π΄ββ οΈ works for Reflexiv
What is Baruk Jacob π΄ββ οΈ's role at the current company?
Baruk Jacob π΄ββ οΈ's current role is Chief Conspirator.
What is Baruk Jacob π΄ββ οΈ's email address?
Baruk Jacob π΄ββ οΈ's email address is ba****@****ahi.com
What skills is Baruk Jacob π΄ββ οΈ known for?
Baruk Jacob π΄ββ οΈ has skills like Training Delivery, Blogging, Customer Engagement, Research, Digital Libraries, Community Outreach, Public Libraries, Social Media, Idea Generation, 3d Printing, Robotics, Service Design.
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