Baruk Jacob 🏴‍☠️ Email & Phone Number

Auckland, NZ

Auckland, New Zealand

I help teams grow their ability to innovate.

Auckland, New Zealand

The CX Collective is a community of peers who use design to help organisations shift their focus from profit to people. I focus on helping collective members learn what they want to/need to learn, in a way that is useful, innovative and fun!

Introducing Design Thinking students to systems thinking and systems change approaches

Manukau

I help people learn - by asking questions, making connections and telling stories

Auckland

I help Libraries design services (stop, start, refresh) that meet our strategic goals. My focus is on West Auckland and Rodney.

Auckland, New Zealand

The Product Development eXperiment (PDX) was a six month experiment to explore how libraries could create alternative revenue streams without increasing charges to existing customers.The primary outcome was the creation of Maker-y, a service that loans creative digital equipment (3D Printers, Robots, Laptops) and in-classroom coaching to schools.

Contract job writing the content for a Level 6 paper on Library Services and Programmes.

South Auckland

As part of a fixed term secondment I spent 7 months with The Southern Initiative (TSI).My job was to help embed maker culture in South Auckland. We did this by:a. partnering with Oceania Career Academy and AUT University to create and implement a design/maker thinking layer in the curriculum of a trade schoolb. partnering with The Roots and Meshed Co-op to.

Auckland, New Zealand

- Service Design: the Central City Library Makerspace, the South Makerspaces, and the Whau Makerspace. - Created and managed ComicsNZ, a site to collect and promote New Zealand comic art and related writing. ComicsNZ failed to meet expected outcomes, and was closed in December 2015.- Provided digital library expertise to the Kobo Lending Trial and the.

Birkenhead Library

- Used design skills in the working group of the Auckland Libraries Children and Youth Hui, 2013 #ALYH2013- Sat on a panel discussion on library spaces at the Auckland Libraries Children's and Youth Hui, 2013- Presented on urban spaces and libraries at the North Harbour Rotary Club with Dr Matthew Finch and Mr Sean Taylor- Used customer service skills to.

Auckland, Aotearoa New Zealand

Front desk service, Collection maintenance, Event planning and coordination- Trained staff on eReaders to better assist customers with our digital resources- Ran a successful ‘Comic Book Month’ for Onehunga Library in 2010 and 2011- Ran a successful Freegal workshop as part of Dare to Explore 2012- Delivered the Storytime programme for the 3-5 age group.

Hamilton+Auckland, Aotearoa New Zealand

- As Casual Resource Centre Staff, Waikato Pathways College, responsible for library front desk- As Relieving Teacher Aide, Hamilton North School, a special needs school- As Casual Administrator, SITEL, managed back end processes for customers of Genesis Energy- As Customer Care Representative, Telecom, responsible for outbound sales and inbound customer.

Hyderabad

- Coached and trained supervisors in customer service and sales skills- Managed team of 12 trainers who trained frontline staff in customer service and sales skills

Bengaluru/Hyderabad

Trained and coached in customer service and sales skills for employees of Hewlett-Packard, Microsoft, ACS and Reliance.

Bengaluru, Karnataka, India

- Supervised team of Customer Care Officers providing support to Microsoft. This involved coaching and training the team on their customer service skills as well as handling administrative tasks relating to team performance- Received awards linked to customer satisfaction and process adherence

Guwahati, Assam, India

Instructional design for Web based teaching aids.

Shillong, Mehalaya, India

Conducted interviews and research for a book on the influence of western music in Northeast India.