Feddo Van Ede Email & Phone Number

Rotterdam, Zuid-Holland, Nederland

As a Product Manager for the public Cloud platform of Mendix, my main responsibility is to oversee the development and delivery of our public cloud-based products and services. I work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that our public cloud platform meets the needs of our customers and the market.My day-to-day tasks include creating and managing product roadmaps, prioritizing features based on customer needs and market trends, and collaborating with engineering teams to ensure that our public cloud platform is delivered on time and within budget. I also work closely with our sales and marketing teams to develop messaging and positioning for our cloud platform and to ensure that our product is effectively communicated to our target audience.

Rotterdam, Zuid-Holland, Nederland

Leading a global team of 3rd line Support Engineers, with team members in multiple time zones and regions.

Rotterdam, Zuid-Holland, Nederland

Leading a team of 3rd line Support Engineers, besides being part of the team myself.Responsibilities (besides the ones mentioned at Technical Support Lead):* Enabling the team to do their jobs: providing customers and end-users guidance and help* Improving the quality and efficiency of the team by scheduling trainings, knowledge sharing and process improvements* Helping team members grow by identifying and improving their weak points and strengths* Managing escalations* Keeping the team satisfied* Expanding the global team, hiring across countries and continentsActivities:* Run several departmental and cross-departmental projects, such as - Develop and implement a CritSit process - Develop and implement an SME framework - Analyze, compare and improve support offerings

Rotterdam En Omgeving, Nederland

Providing customers and end-users guidance and help as part of the 3rd line support team, making our customers as successful as possible.Responsibilities:* Maintaining customer satisfaction (CSAT 2020: 98.2%) and delivering the highest possible quality at each customer (support) touch point* Building and maintaining relationships with key customers and major accounts through regular online and onsite contact* Working on the most complex and challenging tickets coming in from customers, as 3rd line Support Engineer* Liaising with our R&D teams to work together on resolving issues, monitor and streamline processes and share and receive feedback with Product Managers and Software Development Managers* Mentoring our 2nd and 1st line support engineers, by working together on issues, writing knowledge articles and and leading Subject Matter Expert groups* Monitoring and improving internal efficiency, processes and tools and develop and implement new tools where needed* Write and improve documentationActivities:* Develop and implement a cross-departmental ticket handling process* Develop and implement a R&D alignment framework* Develop and implement a platform status notification framework* Implement and increase a Premier Support service offering program

Utrecht En Omgeving, Nederland

Analyzing customers' business needs and translating that to technical solutions in one of the supported applications.Responsibilities:* Discussing, analyzing and documenting the customer's business needs* Translating these business needs to technical solutions* Developing, testing, deploying, monitoring and documenting the technical solutions* Mentoring junior colleagues by working together on projects and solutions, and giving trainingActivities:* Set up Agile development teams* Act as Product Owner for one of the solutions developed and maintained in-house

Maarssen

Maarssen, The Netherlands

Analyzing customers' business situation and translating their workforce management processes to technical solutions within the applications created by Paralax.Responsibilities:* Providing advice to the customer with regards to bottlenecks and possible improvements in their work force management processes* Implementing applications published by Paralax at customers. This includes creating and configuring the data model, user interface, counters, checks and reports* Installing the software and giving technical advice* Writing technical and functional documentation for customers* Giving presentations and explanation on the technical implementation of the applications created by Paralax, explaining the decisions made* Providing training to customers' end users* Providing training to customers' management* Working closely together with the Project Manager to successfully finish the project* Sharing knowledge and experience with the rest of the team and department* Writing technical and functional documentation for internal usageActivities:* Setting up and implementing a SaaS solutions, running software created by Paralax on virtual machines* Acting as de facto Product Manager for a new web-based software solution: gathering and documenting requirements, discussing them with the R&D team, providing feedback.

Maarssen, The Netherlands

Providing users of software created by Paralax guidance with implementations and help with issues.Responsibilities:* Answering questions and resolving technical and non-technical issues regarding all software created by Paralax, taking relevant SLAs into account* Installing software created by Paralax and giving technical advice* Working together with internal teams, such as R&D and Consultancy* Escalating critical issues to the appropriate senior management

Soest, The Netherlands

Hilversum, The Netherlands

Het matchen van muziektitels, aanvullen en opschonen van de muziekdatabase.

Ispma Certified Software Product Manager Foundation Level, Software Product Management

- Requirements Management - Release Planning - Product Planning - Portfolio Management Successfully passed the examination.

Bachelor Of Science (Bsc), Informatiekunde

Geschiedenis

Propedeuse, Bestuurlijke Informatiekunde

Education record