Federico Benavidez Email & Phone Number

Argentina

Miami, Florida, Us

Elion is a tech-enabled, vertically integrated real estate management company. My collaborations include:• Service Manager for the company's MSP and other external tools.• Member of the IT GRC committee to establish best practices, policies and guidelines for internal users.• Assist the engineering team on integrations and DevOps practices.

Fully is a startup, tech/data company focused on B2B service offerings that enable companies to improve the wellbeing of their employees and/or customers by implementing a 360 wellness program (physical, mental, and financial) that rewards those who accomplish different goals. It is part of Prudential International.My role involved:• Accountable for Latin America’s IT Operations.• IT related vendor management and escalations.• Support the business by leading IT initiatives among internal and 3rd party teams.• Direct manager for +5 tech collaborators (2 DBAs, 3 Sysadmins).• Responsible for IT inventory and vulnerability management.

Capital Federal, Ar

• Accountable for Latin America’s Infrastructure Operations.• Manage LATAM IT initiatives (upgrades, HW refresh, vulnerability management, etc).• Support Infra Operations, acting as regional point of contact and promoting alignment to Global/Americas strategy.• Manage relationship with Americas IT & Tata Consulting Services, including review of metrics/SLA's.• Support Change Management processes (CAB, PIR, approvals) for the region.• Manage major incidents (including Problem Management) and escalations.• Regional IT Infra Ops Budget creation and follow up within territories (renewals).

London, Gb

Drove the restoration and recovery activities for high priority and severity incidents as a member of the Global Outage Management Center.• Declared high priority incidents following the internal prioritization matrix in accordance with industry standards of Information Technology Infrastructure Library (ITIL) for major incident management within the IT infrastructure.• Initiation of the major incident recovery process: Identifying time critical and complex remediation activities to restore impacted infrastructure services to BAU.• Monitoring and reinforcement for recovery actions within the agreed timelines of the Operation Level Agreements for top priority incidents.• Coaching of new staff, providing guidance for their activities and constructive feedback as needed and required to maintain the highest level of quality standards in the team’s efforts.Promoted to Supervising Associate by the end of FY19, effective on September 2019.

London, Gb

Level 3 escalations for network related incidents.• Infrastructure maintenance and configuration tasks (both planned and emergency). • Problem analysis and troubleshoot regarding load balancing, DNS, routing & switching.• Gained knowledge in DNS, extended wireless networks, DHCP, load balancers and data center architectures (Cisco Nexus).

London, Gb

Infrastructure Support for network, voice and security related incidents.• Provided Tier 2 support and analysis in compliance with internal OLAs to improve the MTTR• Integrated a Follow-the-sun model providing 24/7 global support in a multicultural team.• Coordination with local support teams when remote-hands were necessary.• Consolidated experienced in EIGRP, OSPF, BGP, first-hop redundancy protocols, Layer 2 loops mitigation techniques, packet sniffing, DNS, extended wireless networks, DHCP, load balancers and data center architectures.

Beijing, Beijing, Cn

Management and support to the enterprise network.• Administration of Cisco routers and switches, Juniper firewalls, Riverbed's WAN Optimization Controllers, load-balancing technologies (F5), Cisco UCM for VoIP, and Nagios monitoring tools.• Diagnose and failure detection, proactive monitoring of services, branches and critical links.• Gained experience in the following network protocols: STP, VTP, HSRP, InterVLAN routing, L3 multilayer switching, GRE/IPSec tunneling, EIGRP and OSPF.

Ciudad Autónoma De Buenos Aires, Buenos Aires, Ar

Network administrator for Telmex external Customers located in US & LATAM• WAN Services management (MPLS, Internet VPN, Point-to-Point)• Troubleshooting and recovery plans for Service disruptions.• Vendor management and escalations. • Single point of contact for major clients.• Collaborated with the Design & Engineering teams• Gained experience in multiple network protocols and technologies: BGP over MPLS, iBGP, OSPF, VPN.

Licentiate Degree, It & Business Administration

High School Diploma, Business Administration And Management, General