TEAM management+ Human Resources Skills+ Project Management+ Export Packing CommunicationVery experienced in training course planning and supervising in luxury car industry, together with extensive working experience in Porsche after sales audits, namely, Porsche Service Dealer Review, Body and Paint Audit and Retail Audit. Training and Coaching Porsche Dealers on training business plan and Porsche after sales audits. Graduated as an English major with TEM (test for English majors) 8 certificate; often practice translating from English to Chinese and vice versa. Interested in international relations and understanding western cultures quite well. Seeking for an opportunity to work / intern in North American area. Specialties: master of multitasking, proficient planning skills, highly organized and good attention to details, excellent verbal and written communication skills, ability to work and make decisions independently, as well as outstanding executive capability.
Bestbox Export Packing Limited
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Assistant To General ManagerBestbox Export Packing Limited Jan 2020 - PresentQingdao, Shandong, ChinaIn charge of the projects with an American Company O&A Tech.Coordinate with CAE technicians for Flight Simulator dismantling and fabricating at Shandong AirlinesTranslate and Interpret for General Manager and writing bidding documents in bilingualTrain the management and office ladies with corporate culture, English and business English
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Residence ManagerCherry Residences, Qingdao Jkrd Corporate Management Co., Ltd May 2016 - Nov 2022Qingdao, Shandong, ChinaLocated at the cross of Shandong Road and Central Hong Kong Road, Shinan District, Qingdao, Cherry Residences owns picturesque mountain and sea view. The famous shopping mall, the Mix City, is only 3-minute walk away from Cherry Residences. Living at Cherry is very convenient for shopping and entertainment. With the core idea of “Home” & “Family”, Cherry Residences successfully injects the “Home Stay” concept into “Five-Star-Hotel” Service. You will have an unprecedented experience living here. Your one-on-one consierge officer will elaborately arrange your daily routines. Cherry Residences has three types of guest rooms: 58㎡single room, 72㎡single room and 93㎡ double room, all equipped with office area, open-plan kitchen, luxury Casarte appliances, ample cupboards and wardrobes. The time you enter Cherry Residences, you will easily feel the delicate and cozy Home Life experience.
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Service AdvisorStarchase Car Sales (Qingdao) Co., Ltd Porsche Centre Qingdao Nov 2014 - Mar 2016Qingdao, Shandong, ChinaAssure to provide a reliable, premium and comprehensive After Sales service to all Porsche customers at all time. Advises and consults customers on service needs and explains the performed work to ensure highest customer satisfaction. Carry out market analysis by using different sources to generate new customers. Use Service Marketing tools and customer retention programs to explore new ways of business. Establish, build and maintain ongoing relationships with customers and prospects by anticipating and meeting their needs for services and products, as well as by and matching them with Porsche products and/or service offerings.
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Workshop ControllerStarchase Car Sales (Qingdao) Co., Ltd Porsche Centre Qingdao Jun 2014 - Nov 2014Qingdao, Shandong, ChinaDue to my being heavily involved in the general manager’s MBA project “Business Excellence Dealer Academy” by Porsche AG, I was assigned as workshop controller. Correctly collect all workshop KPI data such as “hours sold”, “hours attended”, “hours worked”, “average labor cost” etc. analyze “productivity”, “efficiency”, “utilization”, “departmental profit” etc. Make a monthly summary of workshop KPI and execute action plans to better technicians’ performance. Also, Regular monitor, analyze and enhance of all established work related processes according to Porsche / Porsche China regulations
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Training Coordinator And Internal AuditorStarchase Car Sales (Qingdao) Co Ltd. Jun 2011 - Jun 2014Qingdao, Shandong, ChinaStarChase Car Sales (Qingdao) Co., Ltd Porsche Centre Qingdao Training Coordinator (Jun.2011 to Present)Develop, establish and strengthen the behavioral, product, brand, professional skill training as well as technical training in Porsche Centre Qingdao to support the sales and after sales business. Coordinate between Porsche Centre and Porsche China Training Department to fulfill semiannual business plan, industry audits and after sales quality indicators. Plan, organize and report trainings within Porsche Centre Qingdao based on all staff’s professional development. Pursue, encourage, comply and exceed all standards, procedures and guidelines by Porsche /Porsche China. Deal with all training related expenses, and save training costs with explicit arrangements.
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Internal AuditorStarchase Consulting (Shanghai) Co.,Ltd Jan 2013 - Nov 2013I was promoted as an internal auditor in StarChase group due to excellent part-time auditing job in Porsche centre Qingdao in Jan., 2013. Know well about Mystery Shopping Standards, Sales & Marketing Retail Standards, Porsche Service Dealer Review, Body & Paint Audit, Retail Audit Standards in Porsche world. Carried out a group-wide audit on a regular basis. Coach & train new dealers to fully comply with PCN audit standards. Supervise after sales department’s mystery shopping tests and formulate mystery shopping e-mail and call templates for after sales department. Constantly share the best practice of related processes across the group network. Coach & train new dealer training coordinators and share the best practice.
Feifei Zhang Skills
Feifei Zhang Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Feifei Zhang
What company does Feifei Zhang work for?
Feifei Zhang works for Bestbox Export Packing Limited
What is Feifei Zhang's role at the current company?
Feifei Zhang's current role is GMA at BESTBOX Export Packing Limited.
What schools did Feifei Zhang attend?
Feifei Zhang attended Qingdao University.
What are some of Feifei Zhang's interests?
Feifei Zhang has interest in Weifang, Joy Luck Club, Drop Dead Diva, Jane Eyre, Qingdao, 爸爸去哪儿playing Pingpong, 爸爸去哪儿 Playing Pingpong, Watching Tv, Taiyuan, See 5.
What skills is Feifei Zhang known for?
Feifei Zhang has skills like Translation, Automobile, International Relations, Internal Communications, Internal Audit, Teaching English As A Second Language, Business Planning, Coaching, Project Planning, Training, Sales, Retail.
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Feifei Zhang
Shanghai, China
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