Support key HR initiatives, including Talent Management, Succession Planning, Recruiting, Onboarding, Benefits, Diversity, Compliance, Employee Relations, and Compensation. Facilitate and manage integrations set-up from various benefits carriers and other vendor partners, managers, and associates to identify and resolve system issues and problems. Responsible for creating, editing, and delivering standard weekly/monthly/quarterly HR analytics packages, as well as completing ad-hoc requests. Provide support to clients across various functions, including Finance, Information Technology, Recruiting, and HR Business Partners. Supervise the configuration of business process workflows in UltiPro (Employee/Manager Self-Service, Compensation Management, Performance Management). Document, streamline, and automate HR policies, processes, and procedures as part of system implementation and business process re-engineering projects.

Develop detailed system integration mapping for applications impacting Benefits Administration. Develop process enhancements to improve efficiency; lead planning and implementation of identified improvement initiatives. Confirm process flows are developed and are optimized.Partner with key stakeholders and SMEs to identify improvement opportunities, along with an evaluation of industry best practices. Ensure alignment between vendor(s) operational processesand company benefits admin operational processes. Create and maintain project plans and ensure artifacts related to process improvement and functional implementation are memorialized. Communicate project status to project sponsors and key stakeholders. Proactively takes responsibility for risk and issue management. Evaluate incidents impacting company employees; participate in root cause analysis, leverage results for process improvement. Confirm process mapping for benefits administration items, including Employee On-Boarding, Employee Off-Boarding, and HR Operations.

Lead HR/Payroll system(s) replacement project from start to finish, including the RFP/Vendor Selection, Target Operating Model Design, Business Requirements, Functional Specifications, Test, Communications and Implementation. Managed all tasks and deliverables in project plan to ensure all requirements and success criteria are met. Identified and resolve issues and conflicts within the project team while managing project dependencies. Ensured all project risks, dependencies, and issues are identified and managed throughout the project. Developed and delivered status reports and presentations to core team and steering committee members. Maintained an understanding of Ultimate Software products and business. Established and cultivated strong cross-functional relationships across internal departments in order to meet each client’s individual dynamic needs.

Guided clients through the software implementation process, including client discovery and on-boarding, project planning, workflow validation, system design, configuration, training, go-live, and system optimization. Ultimate Software core applications included Human Resources, Payroll Administration, Benefits Administration, Tax Compliance and Filling. Additional modules included Time Management, Onboarding, Recruitment, Performance Management, and Compensation Management.Demonstrated strong business acumen and the ability to meet and exceed client expectations. Effectively project managed assignments that involved numerous internal and external stakeholders while ensuring attainment of utmost client satisfaction. Displayed ability to quickly grasp and understand technical specifications, problems and concepts.Provided outstanding attention to detail combined with an ability to see the big picture.

Implemented strategic short and long term HR initiatives, in partnership with the senior HR and leadership teams to drive business results. Consulted with and advised management on a variety of HR and business related issues on both strategic and tactical levels. Contributed to the broader business strategy by helping executive leaders identify, prioritize, and build organizational capabilities; as well as behaviors, structures, and processes. Partnered with the business on organizational design, workforce planning, succession planning, and skills assessment and development.