Felicia Cooper Email and Phone Number

Support Technician with background in the Healthcare and Finance Industries. Experienced Trainer, Mentor, Implementation Specialist and Team Leader. Takes pride in the quality of work performed. Loves to help others, share knowledge, learn, improve documentation and collaborate with the team. Pays attention to detail and can clearly communicate findings with others. Extremely efficient with prioritizing tasks and very organized. Tend to be the person that managers trust to take on multiple roles simultaneously. The Clients appreciate my willingness to go over and beyond, my empathy to their issues, and my sense of urgency to every task done in a timely manner. "Every job is a self-portrait of the person who does it. Autograph your work with Excellence.""If people don't know you for your work ethic. You ain't working"Technical Support Analystfeliciacooper7@yahoo.comEvery company I work for, I hit the ground running. I have a willingness to learn everything there is to learn regarding that role. I am a huge team player. I believe in sharing knowledge and documenting my findings in great detail. I believe if it is not documented, it never happened! I had multiple jobs where I was hired for one role but quickly worked in the capability of two or more roles that normally would require two or more people to fulfill. I am not afraid of work and Management trusts me to get the work done that needs to be done with excellence. I have been awarded as top ticket closer. I had clients mentioned what they loved most about support from the company was the level of support I had provided to them. I was recognized during an annual company meeting for my work performing Billing while I was also providing Product Support/Developer Support . I have extensive training experience as I trained every clinical staff in a classroom setting at a large hospital for several years while also being the Help Desk Operator and the System Administrator.Top 10 Skills:Technical SupportTroubleshootingMentoringTrainingMultitaskingHealthcareSupportProjectsDocumentationCommunicationLooking for a Technical Support | Application Support position in the Healthcare or Finance Industry. Desiring to work for a Company that I can share my ten plus years of experiences with and can give them ten plus years of working for them.