Felipe Baldwin Email and Phone Number
Felipe Baldwin personal email
- Valid
With over 9 years of dedicated experience in IT support and solutions, I thrive on resolving complex technical challenges and empowering users. Currently, I serve as an IT Support Specialist at Macquarie Group, overseeing the installation, configuration, and maintenance of diverse IT systems and networks across multiple offices. My role involves close collaboration with staff and customers, ensuring seamless system setups, performance monitoring, and efficient issue resolution. As an ITIL 4 professional, I adhere to best practices in IT service management, continually seeking process improvement and innovation.Previously, I contributed my skills as an IT Services Analyst at TC Energy, where I was instrumental in migrating critical systems, developing business intelligence projects, and supporting IT infrastructure transitions. My passion for renewable energy led me to freelance roles, advising on photovoltaic technology for significant projects at EKF Energy and developing solar installations at Tesla. My ability to balance technical expertise with customer-focused service has been a constant throughout my career.My freelance and advisory roles at Solari Inc and Intec de Mexico further honed my abilities in research, development, and technical training. I excelled in guiding technicians and installers, ensuring the effective implementation and use of security and comfort products. At Auditsa, my experience extended to maintaining remote servers and developing improvement projects across various regions.I hold a Bachelor's degree in Mechatronic Engineering and a Diploma in Continuous Improvement. I'm proficient in English, with additional language skills in Japanese (A1) and French (A2), both of which I'm actively learning. Currently, I’m pursuing certifications in Data Analytics through Google and Coursera to further enhance my analytical skills.I am passionate about process transformation, continuous improvement, and leveraging technology to drive efficiency. My work is characterized by a commitment to excellence, collaborative spirit, and innovative problem-solving.
Macquarie Group
View- Website:
- macquarie.com
- Employees:
- 16295
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Senior Associate Of Core And Personal Technology Mexico City And LatamMacquarie Group Apr 2023 - PresentMiguel Hidalgo, Ciudad De México, México• Oversee installation and configuration of computer hardware, software, systems, networks, printers, and scanners.• Monitor and resolve performance issues across networks, hardware, software, and systems.• Log and manage service requests efficiently.• Provide technical support via various channels to staff and customers.• Handle onboarding processes, including sign-ins and password resolutions.• Maintain and repair equipment to ensure optimal functionality.• Stay updated on IT support trends and technological advancements.• Train end-users on hardware and software usage.• Document processes and conduct diagnostic tests.• Support the deployment of new applications and ensure system security.• Administer the FIBRA Macquarie website and manage mobile phone and printing services.• In charge of IT infrastructure for both Mexico City and Santiago de Chile offices.• Full responsibility for asset management and acquisitions.• Manage cellphone services, device enrollment, and hardware updates.• Assist FIBRA Macquarie with Data Analytics tasks.• Manage relationships with key vendors, including Telcel, Apple, Dell, and Konica Minolta.Key Achievements:• Successfully took on the responsibility for the Santiago de Chile office.• Completed wireless refurbishment, enhancing connectivity.• Leading initiatives on AC/VC and network refurbishments.• Increased bandwidth service, enhancing network performance.• Organized disposal of over 100 assets, including laptops, switches, PCs, and VOIP phones.• Created an expense report for cellphone services that helps stakeholders save money by educating users on effective usage.
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Senior Associate Of Core And Personal Technology Mexico CityMacquarie Group Mar 2022 - PresentMiguel Hidalgo, Ciudad De México, México- Install and configure computer hardware, software, systems, networks, printers, and scanners- Monitor networks, hardware, software, and system performance metrics- Log all service requests and update tickets as needed- Aid staff and customers either face-to-face or over the phone or electronically to help set up systems or resolve issues- Generate sign-ins for new hires during the onboarding process and deal with password issues- Repair and replace equipment as necessary- Keep track of technological advancements and trends in IT support- Train end-users on hardware functionality and software programs- Document processes and perform diagnostic tests- Support the roll-out of new applications- Ensure system security- Establish a good working relationship with customers- Keep the FIBRA Macquarie website updated- Manage the IT support for the Mexico City Office
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Core And Personal Technology Mexico CityMacquarie Group Mar 2021 - PresentMexico- Install and configure computer hardware, software, systems, networks, printers, and scanners- Monitor networks, hardware, software, and system performance metrics- Log all service requests and update tickets as needed- Aid staff and customers either face-to-face or over the phone or electronically to help set up systems or resolve issues- Generate sign-ins for new hires during the onboarding process and deal with password issues- Repair and replace equipment as necessary- Keep track of technological advancements and trends in IT support- Train end-users on hardware functionality and software programs- Document processes and perform diagnostic tests- Support the roll-out of new applications- Ensure system security- Establish a good working relationship with customers- Keep the FIBRA Macquarie website updated- Manage the IT support for the Mexico City Office
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It Services AnalystTc Energy Oct 2018 - Oct 2020Miguel Hidalgo, Ciudad De México, México• Created and updated system documentation, including process maps, dataflows, infrastructure diagrams, and installation and configuration procedures.• Applied business knowledge to develop system application specifications and evaluate programs for proper functionality and implementation.• Assisted in designing and developing screen layouts, graphical user interfaces, reports, system interfaces, and data mapping.Key Achievements:• Migrated Mexico offices from Skype for Business to Microsoft Teams.• Supported the migration of the RSA double authentication system from physical to cloud-based.• Implemented a new VPN for home office work due to the Covid-19 pandemic.• Developed Business Intelligence projects using Microsoft Power BI, Microsoft Forms, and Microsoft Power Automate. -
Photovoltaic AdvisorEkf Energy Nov 2017 - Aug 2018Ciudad De México Y Alrededores, México• Advised on photovoltaic technology for solar generation projects in Colima and private property for a former president.• Provided consultancy on photovoltaic design for solar generation projects in Juchitán, Oaxaca, Manzanillo, Colima, and León, Guanajuato.• Conducted technical, economic, and environmental analysis of proposed solutions.Key Achievements:• Ensured optimal technology choices for significant photovoltaic projects.• Delivered tailored solutions for high-profile clients.
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Photovoltaic DesignerTesla Oct 2017 - Jan 2018Ciudad De México Y Alrededores, México• Participated in the pilot project for designing the installation of a new solar product, Solar Roof.• Developed design of traditional residential photovoltaic installations, addressing both aesthetic and electrical issues based on American regulations.• Provided basic IT support to colleagues, leveraging my background and knowledge.Key Achievements:• Developed software to optimize the design process, saving time and effort for designers.• Achieved global second place for quality design. -
It EngineerAuditsa.Eu Apr 2015 - Oct 2017México• Monitored, and provided preventive and corrective maintenance for 70 remote servers in Central, South America, and Spain.• Supported internal clients and managed migrations from Windows 7 to Windows 10 and integration of Skype Business.• Traveled across the Mexican Republic and Panama for server maintenance.Key Achievements:• Successfully installed a new monitoring server in Asunción, Paraguay.• Developed various programming, electronic, and Continuous Improvement projects. -
Research And Development EngineerSolari Inc Nov 2014 - Apr 2015Ciudad De México Y Alrededores, México• Conducted research and development activities to create new products, improve existing ones, streamline processes, and advance knowledge.• Led ideation and concept development phases.• Designed and prototyped new solutions.• Developed products from concept to completion.• Facilitated launch and commercialization of new products.Key Achievements:• Fostered innovation, driving growth and enhancing competitiveness.• Identified and implemented efficiency gains, resulting in cost savings. -
Technical And Commercial Advisor.Intec De México Feb 2014 - Nov 2014Ciudad De México Y Alrededores, México• Advised technicians, sellers, and distributors on technical and commercial matters regarding intercom, video intercom, and other comfort and security products.• Guided in choosing the right products for unique needs and environments.• Instructed on installation, maintenance, and troubleshooting of products.• Demonstrated product features and benefits to customers.Key Achievements:• Enhanced the skills and knowledge of technicians, sellers, and distributors.• Improved installation and repair processes, leading to increased product reliability and customer satisfaction.• Supported proper product selection, ensuring optimal solutions for various environments. -
Social ServiceCnad, Centro Nacional De Actualización Docente May 2012 - Nov 2012Ciudad De México Y Alrededores, MéxicoCAD technical design of the chassis of a UGV (Unmanned Ground Vehicle ), brake and steering manufacture.Project by the CNAD for internal service of the INR (National Institute of Rehabilitation). -
Scholarship ServiceUniversidad Marista Aug 2010 - Aug 2011Ciudad De México Y Alrededores, MéxicoExperience in the Promotion and Broadcasting area of the Marist University.
Felipe Baldwin Skills
Felipe Baldwin Education Details
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Universidad Marista, CdmxContinuous Improvement -
Universidad Marista, CdmxMechatronics, Robotics, And Automation Engineering
Frequently Asked Questions about Felipe Baldwin
What company does Felipe Baldwin work for?
Felipe Baldwin works for Macquarie Group
What is Felipe Baldwin's role at the current company?
Felipe Baldwin's current role is Versatile IT Support Specialist | Mechatronic Engineer | R&D Enthusiast | Passionate About Renewable Energy and Process Improvement.
What is Felipe Baldwin's email address?
Felipe Baldwin's email address is lu****@****ook.com
What schools did Felipe Baldwin attend?
Felipe Baldwin attended Universidad Marista, Cdmx, Universidad Marista, Cdmx.
What skills is Felipe Baldwin known for?
Felipe Baldwin has skills like Photoshop, Microsoft Office, Social Media, Final Cut Pro, Photography, Flash, Editing, Microsoft Excel.
Who are Felipe Baldwin's colleagues?
Felipe Baldwin's colleagues are Ca Shubham Aggarwal, Laurence Hart, Mariah Faris, Cindy Tran, Shauna Bui, Lineth Joy Bagon, Kosy Kyprianides.
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