With over 9 years of dedicated experience in IT support and solutions, I thrive on resolving complex technical challenges and empowering users. Currently, I serve as an IT Support Specialist at Macquarie Group, overseeing the installation, configuration, and maintenance of diverse IT systems and networks across multiple offices. My role involves close collaboration with staff and customers, ensuring seamless system setups, performance monitoring, and efficient issue resolution. As an ITIL 4 professional, I adhere to best practices in IT service management, continually seeking process improvement and innovation.Previously, I contributed my skills as an IT Services Analyst at TC Energy, where I was instrumental in migrating critical systems, developing business intelligence projects, and supporting IT infrastructure transitions. My passion for renewable energy led me to freelance roles, advising on photovoltaic technology for significant projects at EKF Energy and developing solar installations at Tesla. My ability to balance technical expertise with customer-focused service has been a constant throughout my career.My freelance and advisory roles at Solari Inc and Intec de Mexico further honed my abilities in research, development, and technical training. I excelled in guiding technicians and installers, ensuring the effective implementation and use of security and comfort products. At Auditsa, my experience extended to maintaining remote servers and developing improvement projects across various regions.I hold a Bachelor's degree in Mechatronic Engineering and a Diploma in Continuous Improvement. I'm proficient in English, with additional language skills in Japanese (A1) and French (A2), both of which I'm actively learning. Currently, I’m pursuing certifications in Data Analytics through Google and Coursera to further enhance my analytical skills.I am passionate about process transformation, continuous improvement, and leveraging technology to drive efficiency. My work is characterized by a commitment to excellence, collaborative spirit, and innovative problem-solving.
Listed skills include Photoshop, Microsoft Office, Social Media, Final Cut Pro, and 4 others.
