Responsible for ensuring that hotels maintain high standards in service, cleanliness, and guest satisfaction. Responsibilities include conducting inspections, providing training, implementing procedures, and offering recommendations for improvement. Worked closely with hotel staff to uphold brand standards and enhance the overall guest experience.

Required to make and obtain a balanced P&L.Utilized strict organization and hiring of multiple hotel staff for all departments including maintenance, housekeeping and front desk managers.Hands on leader for all Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of hotel as required by current P&LHeld Director of Sales position which included cold calling, mining for new leads and reconnecting with old… Show more Required to make and obtain a balanced P&L.Utilized strict organization and hiring of multiple hotel staff for all departments including maintenance, housekeeping and front desk managers.Hands on leader for all Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of hotel as required by current P&LHeld Director of Sales position which included cold calling, mining for new leads and reconnecting with old business.Worked with Owner to help lower overall Hotel expenses within a 1 month period.Re-trained all employees to current brand standard and received an 90.3% on a Brand Standards Inspection within 1 month of taking over property.Helped train purchasing Department on how to lower breakfast CPOR from $8.95 to $3.25 in the first month of working with Owner. Show less

Created and managed P&L's while adhering to strict budget guidelines.Utilized strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Overlooked Front Office duties as well as being Head of Housekeeping and laundry to help raise current Hotel Social Media standing as required by current management company.Monitored all Hotel sales with dual Sales Managers and Corporate Sales Managers.Lowered overall… Show more Created and managed P&L's while adhering to strict budget guidelines.Utilized strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Overlooked Front Office duties as well as being Head of Housekeeping and laundry to help raise current Hotel Social Media standing as required by current management company.Monitored all Hotel sales with dual Sales Managers and Corporate Sales Managers.Lowered overall Hotel expenses within a 3 month period, including fixed costs.Re-trained all employees to current brand standard and receiving a 92.03% on a Brand Standards Inspection within three months of taking over this failing property.Raised total YOY GOP percentage by 40% as well as doubling additional hotel revenue. Show less

Worked with current Owner to educate on the importance of a balanced P&L.Utilized strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Overlooked Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of hotel as required by current Owner.Monitored all Hotel sales due to no budget for a Director of Sales. This included cold calling, mining for new leads and… Show more Worked with current Owner to educate on the importance of a balanced P&L.Utilized strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Overlooked Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of hotel as required by current Owner.Monitored all Hotel sales due to no budget for a Director of Sales. This included cold calling, mining for new leads and reconnecting old business.Worked with Owner to help lower overall Hotel expenses within a 2 month period.Re-trained all employees to current brand standard and received an 86.7% on a Brand Standards Inspection within three months of taking over a failing property.Helped train current owner on how to lower breakfast CPOR from $6.25 to $3.25 in the first two months of working with Owner. Show less

Managed and constructed P&L's while adhering to strict budget guidelines.Kept strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Lead an ending 96% green score on three Marriott International QA EvaluationsOverlooked Front Office duties as well as being Head of Housekeeping and laundry attendant to help cut down total salaries cost of hotel as required by current management company.Exceeded budget… Show more Managed and constructed P&L's while adhering to strict budget guidelines.Kept strict organization and hiring of hotel staff for all departments including maintenance, housekeeping and front desk.Lead an ending 96% green score on three Marriott International QA EvaluationsOverlooked Front Office duties as well as being Head of Housekeeping and laundry attendant to help cut down total salaries cost of hotel as required by current management company.Exceeded budget while still achieving a positive 30% GOP growth for current management company.Raised redline guest scores to a green status within 3 months of taking the role of General Manager Show less

Tracked weekly supply orders and inventory according to current budget.Trained on Accounting and Debt collection of 15+ Direct Bill Accounts Including USAA, Accenture, Spurs, and Harris Corp.Helped to lead an ending 93% green score on two Marriott International QA Evaluations.Trained in Front Office duties as well as being Head of Housekeeping and laundry attendant to help cut down total salaries cost of hotel.

Managed Payroll, Monthly P&L's as well as Vendor AccountsExperience in the reviewing and hiring of new employeesWillingly took care of guests' needs with a guest first attitudeResponsible for making Schedules and overlooking all departments (front desk, housekeeping, maintenance, and shuttle driver) to ensure quality of service.