Felix Arauz Email & Phone Number

Leading Data Protection, Desktop Authority and Microsoft Platform Management teams

Panama

This was a great experience where we were working with engineers with expertise in different areas. Thanks to this opportunity I was able to use my strategics planning, leadership and team management skills. I was assigned to coordinate the hiring and training of the Tech Support team, working with global teams and leaders. I volunteered also to ensure.

Panama

Led the Business System Analysts team for the IT Organization in Panama supporting teams globally and was the main POC for external managers with team members in Panama. My main responsibilities were to communicate and translate IT Sr. Leaders vision/strategy to staff, remove obstacles and ensure my team have an effective communication with coworkers. In.

Panama

Manager for Dell Latin American Social Media, Dispatchers and Consumer Escalations Team, for this new role the challenge was to engage three different teams and increased their scope off support to have backup plans within our 3 main areas. Productivity in three areas increased Quarter over Quarter. In this new chapter I had the opportunity to handle a.

Panama

I led Tech Support queues for Consumer Tech Support and Customer Care with up to 27 team members, major KPIs were focused on customer satisfaction and drive resolution. In this role I was responsible for leading teams in different queues like chat and email. During this time I focused on developing people in different areas, we became a talent pool for.

Panama

Delivered technical training curriculum to Dell team members through a combination of blended learning solutions.Executed and shared best practices for ensuring excellence in instructor training and performance. I also ensured effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required..

Panama

Handle escalated cases, took ownership of unresolved issues and acted as single point of contact for customer from inception of issue until resolution is met. Owned communications for status and updates to all interested parties. Drive closure of incident through proactive research, engagement, and communications with necessary parties and resources. I was.

Panama

I joined the company at an entry level helping customers and providing a great customer experience. I enjoyed to proactively provide the best resolution to the customer by using empathy with the issue and developing a positive communication channel with the customer. Thanks to my performance after 6 months I was assigned to an Outbound team, where I had to.