Felix R. Email & Phone Number

Greater Orlando

Florida, United States

Support merchandising projects for the Southwest Florida region

Coordinated installation of kitchen cabinets, windows and doors, bathroom fixtures, tile, carpet, wood laminate flooring. Secured county permits as required. I resolved customer issues and paid contractors upon completion of work.

Built relationships with key client stakeholdersFacilitate discovery sessions with clients to determine initial solution requirementsCommunicate regularly with management, project teams and functional team leadersMentored client-facing team membersConceptualized solution approach with team and translate into formal scope statementsCreated Work Breakdown Structures for proposed engagementsMerged WBS and estimates into baseline project schedules with leveled resource… Show more Built relationships with key client stakeholdersFacilitate discovery sessions with clients to determine initial solution requirementsCommunicate regularly with management, project teams and functional team leadersMentored client-facing team membersConceptualized solution approach with team and translate into formal scope statementsCreated Work Breakdown Structures for proposed engagementsMerged WBS and estimates into baseline project schedules with leveled resource plansCreated, maintained, and monitored detailed implementation timelinesPrioritized and assigned tasks to team membersProduced regular status reports on progress by milestone and emerging issuesPlanned high level, long-term project direction/needsDefined, planned, organized, coordinated and led implementation of project subtasks, including:Approved modificationsDevelopment/implementation of production procedures/schedules.Participate in identifying the resources required for projectCommunicate resource needs in support of the implementationAssist with cost/benefit analysis and impact of proposed modificationsIdentify and communicate potential implementation risks and mitigationCoordinate interactions with software and hardware vendors, including ensuring a single point of contact with vendors for problem solution.Supervised and/or performed detailed testing and installation of systems and modifications: including hardware, operating systems, software and peripheral equipment to ensure smooth transitions with no loss of revenue or data. Show less

Florida, United States

Major AccomplishmentsInstallation of systems applications and networks to support a new Hybrid Fiber Coaxial (HFC) network in three mid-west markets for AT&T Broadband.Migration of the AT&T Pre-paid Card Sales office from manual systems to a distributed network sales applications. Implemented and co-designed Pre-Paid Card Sales database. Installed and maintained network based Point-of-Sales system on desktop applications. Developed and delivered application training on new… Show more Major AccomplishmentsInstallation of systems applications and networks to support a new Hybrid Fiber Coaxial (HFC) network in three mid-west markets for AT&T Broadband.Migration of the AT&T Pre-paid Card Sales office from manual systems to a distributed network sales applications. Implemented and co-designed Pre-Paid Card Sales database. Installed and maintained network based Point-of-Sales system on desktop applications. Developed and delivered application training on new applications to sales associates. Created SQL queries to perform data mining of customer purchase preferences.Successfully transferred over 1,500 T-1 Emergency 911 trunk lines.Quality improvement process manager. Eliminated 18 month billing backlog Show less

Florida, United States

Various Projects within AT&T. Successful completion pf Major projects in Business Analysis, Process Improvement, Product Implementation, Systems integration, Quality improvements. personnel management.

Project managed the migration of E-911 T-1 trunksOrder, test and activate E911 trunksCreated and presented voice network operational reports to executive management

Project managed the migration of E-911 T-1 trunks, order, test and activate E911 trunksCreated and presented voice network operational reports to executive managementCreated a database increasing Pre-Paid card revenue from 1 million to 2.3 million per yearProject manager for implementation of new applications and technologyInternal consultant for Quality Process Improvement Created Process Improvement work flows and its supporting documentationPerformed Quality and… Show more Project managed the migration of E-911 T-1 trunks, order, test and activate E911 trunksCreated and presented voice network operational reports to executive managementCreated a database increasing Pre-Paid card revenue from 1 million to 2.3 million per yearProject manager for implementation of new applications and technologyInternal consultant for Quality Process Improvement Created Process Improvement work flows and its supporting documentationPerformed Quality and Process review of Voice Provisioning processManaged the implementation of software applications supporting new process roll-out Show less

Project sponsor for resolution of complex multi-vendor problems affecting dial tone and E-911Provided third tier technical support for complex voice problemsCreated MS Access database to measure work group productivity

Project Manager for the deployment of HFC network in partnership with Insight communicationsMaintain customer trouble resolution requirements 98% of out-of-service tickets repaired in less than 24 hours Managed three voice network engineers two supervisors and 30 Voice Network technicians

Master Of Science, Computer Science/Information Systems

Bachelor Of Science, Business Administration / International Business

Master'S Certificate, Project Management