Felix Sanchez Jr Email & Phone Number

Philadelphia, PA, US

• Following the acquisition of Akademos by VitalSource, my position plays an active role in the VitalSource IT department in automating manual processes, building out tools, managing systems, and ensuring stability and.
• Provides support to on-site and remote associates and contractors throughout the day using various methods of communication such as chat, phone, screen shares, and tickets.
• Investigates user problems and identifies their source; determines possible solutions; test and implements solutions; troubleshoots application to identify and correct malfunctions and other operational difficulties.
• Research and analysis of trends from submitted helpdesk tickets
• Assists with network and computer preventive maintenance, security efforts, and company antivirus to ensure data integrity.
• Works with setup and installation of equipment to include computers, peripherals, phones, software, etc.

• Provided technical support via telephone, remote access and on-site when needed and act as an on-call engineer for employees working from home. Worked closely with multiple internal departments, external vendors and.
• Worked closely with multiple IT teams and employees to identify and report trends, resolve issues/escalations, implement best practices, and reduce costs.
• Provided technical support via telephone, remote access and on-site when needed
• Acted as an on-call engineer for those employees working from home
• Managed asset assignment to new and exiting employees
• Managed installation and licensure maintenance for employee software requests

Jersey City, New Jersey, United States

• Devised and documented procedures for internal use to ensure the enhancement of application stability and resiliency across the organization via the reduction of incidents.
• Organized, communicated, and directed Major Incident Management (MIM) processes to ensure adherence to policies and escalation requirements.
• Identified and proposed proactive measures to improve problem resolution procedures.
• Consulted with various departments in the effective implementation of solutions to meet clients needed.
• Led and orchestrated process improvement initiatives that directly resulted in optimized workflows and deliverables.
• Conducted critical reviews and assessed problem records through technical review, prioritization, and implementation.

New York, New York, United States

• Designated as the subject matter expert (SME) during all phases and milestones pertaining to technical projects including deployments, migrations, and upgrades. Provided dedicated support to over 500+ equities, wealth.
• Administered and controlled Active Directory users and groups.
• Supervised the installation of new applications and hardware.
• Completed extensive testing of hardware, applications, and software.
• Spearheaded the full recruitment life cycle of new potential candidates across North America including screening, interviewing, evaluating, and ranking.
• Oversaw and focused technical project timelines, workflows, and priorities to maximize efficiency, productivity, and deliverables.

New York, New York, United States

Supported 2000+ investment bankers by installing, configuring, troubleshooting, diagnosing, and repairing business technology.- Codified standard operating procedures, documented best practices, and improved processes as needed to drive operational efficiency.- Recruited, hired, trained, and managed seven interns via campus recruiting to exceed.