Lilia Lezano Email & Phone Number

Peru

Raleigh, North Carolina, United States

- Manage the operational aspects for the assigned Customer Success partner team, contributing to the development of efficient and scalable processes.- Extract, cross-reference, and upload data from multiple databases, ensuring accuracy, completeness, and efficiency.- Identify discrepancies, inconsistencies, and areas for improvement, and provide.

Walldorf, Baden-Württemberg, Germany

Business Ecosystems with a deep dive into the Mobility Ecosystem

Walldorf, Baden-Württemberg, Germany

• Support the Industry Business Network teams with analysis and insights into market trends essential for strategic decision-making.
• Assist the Program lead and teams with high-quality presentations and content for internal and external meetings.
• Maintain the NBIS SharePoint articles with innovative trends that are part of the Business Trend Radar.

Lima Province, Peru

• Analyzed and designed business processes and flow charts to identify how they can be improved/automated.
• Introduced the restructuring project of the Corporation's Quality Management System.
• Increased teamwork productivity by 60% in 6 months through the application of Kanban and Scrum.
• Improved revenue from graduate programs by 51% in 2020 through the design of the customer journey of the first Peruvian American MBA, in partnership with San Ignacio University, Miami, Florida.

Lima Province, Peru

• Analyzed core processes of the Corporation making sure the continuous improvement cycle was being fulfilled.
• Reduced the time of the Graduate School admissions process by 15% using the semi-automation process of Microsoft Dynamics CRM.
• Trained 30 employees from cross-functional teams in the data protection process.

Lima Province, Peru

• Analyzed the customer journey of the Graduate School and the Culinary School.
• Reviewed and documented procedures, flow charts, and process maps as well as CRM and ERP PeopleSoft functional specifications.

Lima Province, Peru

• Recognized that fines in the Exportations Area only represented 2,8% of the total expenses.
• Decomposed the fines and identified the real amount assumed by the Exportations Area in its years of operations and the real amount assumed by each stakeholder of the company.
• Identified the mistakes or failed processes in the systems and proposed improvements using Lean Six Sigma, forecasting a 15% of reduction in the operation time.

Lima Province, Peru

• Monitored the productivity of the warehouse system.
• Trained 7 employees under my charge and administered a time study of the process.

Master Of Engineering - Meng, Technology And Innovation Management, 1,87/1,0

Faculty of Automation and Computer Science This study program combines engineering, IT, and business competencies enabling me to qualify.

Bachelor Of Science - Bs, Industrial Engineering, 3,46/4,0

•Dean’s List – Fall 2015 semester. •Relevant courses: Engineering Innovation and Leadership / Engineering Senior Design Project /.

Process Quality Engineering And Continuous Improvement, Industrial Engineering, 16/20

•Relevant courses: Business Process Management / Balanced Score Card / ISO 9001 / Kaizen.

Bachelor'S Degree, Industrial Engineering, 16/20

Activities and Societies: Part of the Center for Global Education•Merit-Based Part-time Scholarship. •Relevant courses: Business.

Associate In Arts Degree (A.A.), Industrial Engineering, 3,21/4,0

•Relevant courses: Introduction to Computer Science / Introduction to C++.

Innovation And Digital Transformation, 16/20

•Relevant courses: Agile Mindset / Design Thinking / Business Model Canvas / Introduction to Data Analytics / Digital Leadership / Big.