Felix Suero Email & Phone Number

Beverly, Massachusetts, United States

Lawrence, Massachusetts

- Create and Implement on-demand employee training to better company work quality and effectiveness- Update company Quality Manual and Training when new revisions take place- When needed create action plans and get a resolutions to those issues related to the following: (CustomerQuality Issues, Company Building & Manufacturing Issues, Employee Quality Issues)- Maintained company internal data network, applications and devices- Helped company get ISO 9001:2015 certified in 2019

Salem, New Hampshire, United States

- Resolved service tickets within SLA timely manner for our clients- Troubleshoot Servers, Workstations, VPN and RDP remotely- Created Active Directory users, Emails and set up users on the designated workstation remotely.- Completed onsite projects like new client onboarding, setup workstations and resolved onsite service tickets- Setup and deploy Auvik collector on client's network for network mapping- Created designs for company fliers, docs and event banners.

Lawrence, Massachusetts, United States

- Masked and plated parts according to blueprints to ensure customer specifications are met- Troubleshoot network server and workstations- Maintained company online networks to ensure the internet does not go down- Troubleshoots computer hardware throughout company- Quality controlled parts to meet and exceed customer expectations- Monitored job orders that need to be expedited- Cross trained on most of company departments

United States

•Source and develop client referrals•Prepare sales action plans and strategies•Develop and prepare promotional materials•Plan and conduct direct marketing activities•Make sales calls to new and existing clients•Develop and make presentations of company products and services to current and potential clients•Negotiate with clients•Develop sales proposals•Present sales contracts•Conduct product training•Maintain sales activity records and prepare sales reports•Respond to sales inquiries and concerns by phone, electronically or in person•Ensure customer service satisfaction and good client relationships•Follow up on sales activity•Perform quality checks on product•Monitor and report on sales activities•Carry out market research and surveys•Participate in sales events•Monitor competitors, market conditions and product development

Technical Support Fundamentals, Information Technology And Support Services

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High School Diploma, General Studies