Felix Torres Email & Phone Number

New York, New York

•Led daily operations of a 100 person, Human Intelligence Collection Company providing services to the 18th Airborne Corps in Fort Bragg, NC. •Developed revenue and cost forecasts, and established Key Performance Indicators for tracking organizational development through use of the appropriated allocations of 3 million dollars. •Established 15 organizational processes and acted as Program manager on over 20 projects which contributed to organizational success during monthly status reporting.•Documented Organizational procedures in support of senior management organizational goals.•Successfully implemented lean techniques to all areas of operation which reduced waste, increased yield, and significantly increased customer satisfaction.

Highland Park, Il

•Provided novel approaches to problem solving by incorporating Lean Six Sigma strategies to tasks at hand which resulted in countless saved man hours. •Designed and implemented the Army Instructor Badge framework for the organization; adopted for incorporation by enterprise leadership•Facilitated three Counterintelligence cross-training events for Intelligence professionals which increase general knowledge of the intelligence warfighting function. •Collaborated with the United States Army Reserve Intelligence training and qualification center in the development of enterprise's first instructor exchange program

Southfield, Mi

•Established operational procedures using appropriate process methodologies, standards, metrics, framework/operating models and tools related to military processes which support key internal and external customers.•Analyzed, consulted and advised senior executives on process and performance improvement opportunities regarding growth, peer interaction, operational efficiency and overall team satisfaction.•Identified and mitigated operational risks for over 30 projects improving organizational readiness and operational success. •Managed several Continuous Improvement (CI) initiatives, leading mid-to-large complex projects that improve business performance, quality, and compliance standards in an effort to save 1 million dollars of tax payer money.•Coordinated and led teams in brainstorming sessions as well as implementations of process changes.•Prepared executive-level presentations to effectively communicate process challenges and opportunities, approach and status, and final results.

Greater New York City Area

•Implemented and managed inspection and standard operating procedures for inspections of equipment before and after repair.•Responsible for creating an inventory system for all of our equipment.•Worked with leaders to ensure that scheduling installation and service work was on schedule in accordance with the service benchmarks.•Saved company over $25,000 with innovative repairs and critical thinking.•Increased production by 20% of controlled equipment with estimated value of over $100,000 on a daily basis.•Proactively coached employees in all facets of safety performance; consistently reinforced safety

Greater New York City Area

•Full life cycle recruiting for the Army which included screening and assessing candidates, administering evaluations, conducting interviews, reference checks, and making hiring decisions.•Maintained expert level knowledge of current hiring practices, recruitment strategies and staffing industry trends.•Surveyed Army's needs to create accurate job order and successful candidate placement.•Developed and executed recruiting plans to guarantee timely candidate placements and healthy pipeline of qualified candidates.•Managed the workforce including, but not limited to, coaching, counseling, termination, co-employment, and investigations.• Developed and executed recruiting plans to guarantee timely candidate placements and healthy pipeline of qualified candidates.• Managed the workforce including, but not limited to, coaching, counseling, termination, co-employment, and investigations.