Felix Torres Email & Phone Number

New York, New York

• Led daily operations of a 100 person, Human Intelligence Collection Company providing services to the 18th Airborne Corps in Fort Bragg, NC.
• Developed revenue and cost forecasts, and established Key Performance Indicators for tracking organizational development through use of the appropriated allocations of 3 million dollars.
• Established 15 organizational processes and acted as Program manager on over 20 projects which contributed to organizational success during monthly status reporting.
• Documented Organizational procedures in support of senior management organizational goals.
• Successfully implemented lean techniques to all areas of operation which reduced waste, increased yield, and significantly increased customer satisfaction.

Highland Park, IL

• Provided novel approaches to problem solving by incorporating Lean Six Sigma strategies to tasks at hand which resulted in countless saved man hours.
• Designed and implemented the Army Instructor Badge framework for the organization; adopted for incorporation by enterprise leadership
• Facilitated three Counterintelligence cross-training events for Intelligence professionals which increase general knowledge of the intelligence warfighting function.
• Collaborated with the United States Army Reserve Intelligence training and qualification center in the development of enterprise's first instructor exchange program

Southfield, MI

• Established operational procedures using appropriate process methodologies, standards, metrics, framework/operating models and tools related to military processes which support key internal and external customers.
• Analyzed, consulted and advised senior executives on process and performance improvement opportunities regarding growth, peer interaction, operational efficiency and overall team satisfaction.
• Identified and mitigated operational risks for over 30 projects improving organizational readiness and operational success.
• Managed several Continuous Improvement (CI) initiatives, leading mid-to-large complex projects that improve business performance, quality, and compliance standards in an effort to save 1 million dollars of tax payer.
• Coordinated and led teams in brainstorming sessions as well as implementations of process changes.
• Prepared executive-level presentations to effectively communicate process challenges and opportunities, approach and status, and final results.

Greater New York City Area

• Implemented and managed inspection and standard operating procedures for inspections of equipment before and after repair.
• Responsible for creating an inventory system for all of our equipment.
• Worked with leaders to ensure that scheduling installation and service work was on schedule in accordance with the service benchmarks.
• Saved company over $25,000 with innovative repairs and critical thinking.
• Increased production by 20% of controlled equipment with estimated value of over $100,000 on a daily basis.
• Proactively coached employees in all facets of safety performance; consistently reinforced safety

Greater New York City Area

• Full life cycle recruiting for the Army which included screening and assessing candidates, administering evaluations, conducting interviews, reference checks, and making hiring decisions.
• Maintained expert level knowledge of current hiring practices, recruitment strategies and staffing industry trends.
• Surveyed Army's needs to create accurate job order and successful candidate placement.
• Developed and executed recruiting plans to guarantee timely candidate placements and healthy pipeline of qualified candidates.
• Managed the workforce including, but not limited to, coaching, counseling, termination, co-employment, and investigations.